Writing.io Jobs

Find the best remote jobs. Answer a few questions and we'll deploy a powerful assistant to help you search, create alerts, and more.

1 What roles are you open to?

2 Experience level

3 Work style

Did you know? If memory is enabled, Writing.io can remember your job search preferences and help you to improve your resume, craft customized outreach and more.

HR Director, Employee Relations

Directs employee relations strategy and initiatives across the organization, managing workplace culture, engagement, and employee issues at a senior level.

Lead Remote Posted about 5 hours ago Himalayas
What this role involves
Director, Employee Relations College Board - Global Strategy & Talent Location:This is a fully remote role.
Read the full description
Engineer Staff Software Engineer, Infrastructure at Docker, Inc

Staff engineer designing and building Docker's internal infrastructure platform to enable self-service multi-region deployment and reduce manual operational workflows.

Lead Remote Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world’s largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

Docker is shipping a wave of new products this year, with R&D initiatives likely to lead to more, and we’re investing heavily in the platform underneath all of it. That platform supports hundreds of engineers across many development teams and carries high-scale production traffic and data transfer every day. It has grown faster than its foundations, and this year is about closing that gap.

Today, much of that work still leans on a handful of experts unblocking the same provisioning and operational workflows by hand. The top priority for this role is moving that work from expert-driven support to paved roads: self-service systems with clear ownership, safe defaults, strong guardrails, and adoption we can measure. The goal is a platform teams trust enough to stop thinking about it, one that just works, so they can focus on their own products instead of ours.

The concrete version sits on this year’s roadmap: spinning up a new global region or application environment should take hours, not days. Right now it takes days. Getting there means building the foundations underneath it. We need a real multi-region, cross-account network architecture and a testing and continuous-deployment flow teams can trust, then a self-service layer on top.

We’re the container company building our own internal platform, so the bar for “the easy path is also the safe path” is high. You’d be joining a team of four, growing to seven this year (this is one of those hires), and we’re looking for a Staff engineer to set technical direction and lead it through real production adoption.

Responsibilities

This is a Staff-level role, so success is measured by leverage rather than just your own commits. On a team this size you’ll stay hands-on in the codebase while also setting direction, aligning teams on pragmatic standards, and carrying platform investments through to adoption. Concretely, you will:

  • Take ambiguous infrastructure problems and turn them into proposals the org can rally around, then drive them through RFCs and architecture reviews across teams.

  • Design self-service capabilities and platform APIs (primarily in Go) for onboarding, provisioning, deployment, observability defaults, and day-2 operations, with contracts and docs teams actually use.

  • Set delivery standards using Terraform, GitOps with Argo CD, progressive rollout, and good testing, including building the continuous-deployment flow we’re missing today.

  • Evolve the multi-tenant EKS foundations toward better reliability, security, scale, and cost: Envoy Gateway ingress, traffic routing, and the multi-region, cross-account connectivity we need.

  • Improve SLOs, alerting, and incident follow-up on Grafana Cloud so production gets safer and less dependent on heroics.

We judge this work by outcomes the consuming teams feel: how fast they can provision and ship, how much they can do without us, and how reliably it all runs.

AI-assisted operations

We’re actively investing in AI-assisted and agentic workflows to cut operational toil. We care that they stay safe, auditable, and human-reviewed. You’ll help shape where these earn their place and where they don’t. Early targets include:

  • Alert enrichment and incident context-gathering: assembling the relevant signals, history, and runbook so the on-call engineer starts with context instead of a blank page.

  • Runbook-assisted diagnosis and remediation recommendations, with a human in the loop on anything that changes production.

  • Onboarding and readiness assistants that answer the questions our experts answer today.

If you’ve built operational automation and have a healthy skepticism about where automation belongs, this is a place to put both to work.

On-call

Operational ownership is part of the job. You’ll join the rotation after onboarding and shadowing. As a Staff engineer, you’ll also improve the health of on-call itself, with better alerts, stronger runbooks, less toil, and blameless postmortems aimed at prevention.

Qualifications

  • 8+ years of professional, hands-on, full-time software engineering experience in backend, infrastructure, or platform engineering.

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

  • Strong software engineering in Go or a similar language: design, testing, debugging, review, long-term maintainability.

  • A track record designing, shipping, and operating cloud services or infrastructure platforms in production. We hire for skill and impact, not years.

  • Deep expertise in at least one of: Kubernetes, networking, cloud platforms, reliability engineering, or developer platforms, plus solid Linux, networking, and production-ops fundamentals.

  • Experience setting technical direction and leading work that needs cross-team alignment.

  • Clear written and verbal communication in a remote environment (RFCs, design docs, incident writeups).

Nice to have: EKS and ingress/CNI/service-mesh experience; observability with OpenTelemetry/Prometheus/Grafana; CI/CD and progressive delivery (GitHub Actions, Argo CD, canaries); experience leading migrations or adoption programs across teams.

You don’t need every item here. We value deep expertise in one area, strong systems judgment, and curiosity across the rest.

What to Expect

First 30 days

  • Build context, meet partner teams, ship your first change, shadow on-call.

First 90 days

  • Own a strategic platform problem with a clear plan and metrics; lead an improvement from design to production.

One Year Outlook

  • Lead a major cross-team initiative (for example, self-service provisioning of new regions and environments, or the multi-region networking and CD foundations behind it) and establish durable patterns that change how Docker engineers build and operate services.

Docker considers visa sponsorship on a case-by-case basis based on business needs.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks

  • Freedom & flexibility; fit your work around your life

  • Designated quarterly Whaleness Days plus end of year Whaleness break

  • Home office setup; we want you comfortable while you work

  • 16 weeks of paid Parental leave (after 6 months of employment)

  • Technology stipend equivalent to $100 USD net/month

  • PTO plan that encourages you to take time to do the things you enjoy

  • Training stipend for conferences, courses and classes

  • Equity; we are a growing start-up and want all employees to have a share in the success of the company

  • Docker Swag

  • Medical benefits, retirement and holidays vary by country

  • Remote-first culture, with offices in Seattle and Paris

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

#LI-REMOTE

Read the full description
Marketing Head of Organic Growth (Remote - Porto, Portugal) at Alts Digital

Drives organic growth and SEO strategy for fintech websites, optimizing content and SERPs to maximize revenue-generating traffic and conversions.

Lead Remote Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Description

🧩 About Alts

Alts Digital is a fast-growing, bootstrapped group that builds digital ventures shaping how people engage with information, make decisions, and create value online. We specialize in guiding users to the best services for their needs, driving customer acquisition for leading brands in the iGaming and Fintech sectors.

Based in Portugal and operating as a remote-first company, our diverse team of 50+ members from + 10 countries serves thousands of customers worldwide. As founders, designers, adventurers, coders, parents, and animal lovers, we move fast, think ambitiously, and are passionate about building products that make an impact. We’re excited to welcome a new Head of Organic Growth to join our Loans unit. 🚀

💻 About the role

As Head of Organic Growth, you will drive organic growth for our Loans unit, from SERP research to on-page implementation. We run four websites in the Portuguese credit space, all with traction and significant room to grow. Our content is largely already built; the challenge now is to optimize, refresh, and win SERPs, not produce in volume.

This isn’t about growing traffic for its own sake. It’s about growing the right traffic, on the articles that drive real business value, where every position won converts into a lead or a customer.

You will be a Head with hands on the page. No direct reports. Strategy, prioritization, and implementation are yours, end-to-end. You can count on freelancers when content production needs to scale, and on our design and tech teams when a fix needs more than just SEO. You’ll work closely with Product, Paid, and Tech, plus an external PR/Outreach freelancer/agency.

In general, this role means:

  • Owning the Organic strategy for our websites, end-to-end, from SERP research to on-page implementation.

  • Prioritizing where to invest based on revenue impact, not just traffic potential.

  • Designing workflows that combine you, freelancers, and AI for content optimization.

  • Making bold calls when you have data, and implementing them yourself when speed matters.

If you’re looking for a role focused mostly on editorial writing, this isn’t it.

If you want to build a smart content management machine, where you design the right way to simplify the work instead of manually sweeping data every month, then this is your place.

👩‍💻 What You’ll Be Doing

  • Investigate SERPs and prioritize commercial-intent content: the articles that drive leads, not just impressions or rankings.

  • Update existing content with hands on the editor: refresh, expansion, intent match, on-page optimization.

  • Ensure content across our websites is correct, up-to-date, and performing — especially in finance and credit topics.

  • Take authorship when it makes editorial sense; brief and manage freelancers when scaling.

  • Use AI as an extension of yourself. We provide whatever subscriptions you need (Claude including Cowork, ChatGPT, you name it).

  • Measure what matters (traffic, positions, CTR, conversions), iterate with data, and collaborate with Paid, Tech, and the PR/Outreach freelancer.

Requirements

🧠 Your Attitude & Background

  • 6+ years of demonstrated SEO experience, with at least one stretch as the person fully accountable for a site’s organic growth, and concrete track record to back it (queries, positions, lifts).

  • Ability to read Plausible/GA4, Search Console, ahrefs and SEO dashboards and pull clear actions.

  • Real comfort with LLMs in your workflow: your own prompts, favorite tools, formed opinions on what works and what doesn’t.

  • Editorial sense sufficient to validate quality, with comfort curating finance and credit content. The subject can’t intimidate you.

  • Native Portuguese (PT-PT). English comfortable enough for tools, research, and conversations with members of our group.

  • You think in business terms (revenue, conversions) and feel restless when the numbers aren’t going up. Vanity metrics don’t impress you.

  • Hunger. Without this, none of the rest matters. 🍔

🎁 Benefits You’ll Receive:

  • Full remote based in Big Porto. We try to gather at least once a month in some area around Porto.

  • Salary from €25,000 up to €35,000 gross annual.

  • Workation: A mix of work and vacation. Once a year, we find a cool place to work and have fun together.

  • Alts Ville: We have a house in the stunning Madeira Island available for all employees who want to spend some time with friends, colleagues, and family 🏝️

  • Time Off: Life is better when you’re rested. We offer flexible vacation days so you can recharge on your own terms, plus your birthday off and 2 extra days during the holiday season. Some moments deserve your full attention.

  • Health Insurance. We value the well-being and health of our team. To ensure that everyone feels cared for, we offer Health Insurance 🏥

  • 1.000€ / year of financial support in other areas of your life, e.g., professional development.

  • Laptop Support Budget: A yearly budget to support laptop repairs or contribute towards a new device when needed.

  • We offer a 100€ monthly voucher to use in co-working spaces. Working remotely doesn’t have to mean working from home every day.

Read the full description
Security Director, Detection Engineering & Threat Hunting at Huntress

Director leading detection engineering and threat hunting teams, setting strategy for enterprise cybersecurity detection capabilities and managing multiple manager-level reports.

Lead Remote Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Reports to: Chief Security Officer

Location: Remote US

Compensation Range: $220,000 to $240,000 base plus bonus and equity

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24⁄7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers’ protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do

We are seeking a strategic leader to own the future of Detection Engineering & Threat Hunting at Huntress. As a Director, you will manage multiple sub-teams (via Managers) and serve as a trusted advisor to the Sr. Dir of Threat Detection and Response.

Your mission is to align the DE&TH function with the broader company strategy. As we scale, you will determine the structural, technological, and budgetary requirements needed to maintain superior detection efficacy. You will own the relationship with the Product organization. Ensuring that our defensive strategy evolves faster than the adversaries we protect against.

Responsibilities

  • Strategy & Vision: Set the direction, strategy, and vision for the entire DE&TH function. You will define the team’s 12-18-month prioritization.
  • Manage a team of Managers: You will manage at least two teams or sub-teams via other managers. Your focus is on developing their leadership capabilities, enabling them to execute effectively, and holding them accountable for the health and output of their team.
  • Budgeting & Planning: Propose and own plans for budgeting, execution, and hiring. You will develop capacity models to ensure our team’s growth aligns with our overall growth, presenting these resource needs to executive leadership.
  • Cross-Functional Leadership: Strategize with senior leaders across Product, Engineering, and Security. You are a key stakeholder in the company’s direction, advocating for the telemetry and architectural changes required to support future detection use cases.
  • Systemic Problem Solving: Identify and surface patterns to leadership regarding root causes of problems. You anticipate future challenges and own the delivery of solutions before they become bottlenecks.
  • Culture & Standards: Exemplify and hold others accountable to the management standards of the company. You are responsible for creating a diverse, inclusive, and high-performing culture across the entire function.

What You Bring To The Team

  • Strategic Leadership: 5+ years of experience in cybersecurity, with significant experience managing managers. You have led large, high-priority projects that impacted the company’s direction.
  • Visionary Thinking: You can look past the current quarter. You understand the “Macro” of the threat landscape and can translate that into a “Micro” plan for your teams.
  • Business Acumen: You understand how a SOC fits into the business model. You can articulate the ROI of detection engineering and threat hunting to non-technical stakeholders and manage a department budget.
  • Force Multiplier: You excel at empowering others. You don’t solve problems for your team; you build the structures and frameworks that allow your team to solve problems themselves while you focus on accountability and scalability.

What We Offer:

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote

Read the full description
Healthcare Lead Clinical Research Associate at PSI CRO

Lead Clinical Research Associate oversees clinical trial monitoring, manages regional research teams, ensures protocol compliance, and coordinates study quality across multiple sites with minimal travel.

Lead Remote Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Company Description

PSI is a leading Contract Research Organization with more 30 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications.

Job Description

This role focuses on leadership, mentorship, oversight, and consistency in monitoring practices rather than direct site management, with minimal to no site assignments and a low-travel model, emphasizing remote oversight and overall study quality.

  • Coordinates investigator/ site feasibility and identification process, as well as study startup.
  • Monitors project timelines and patient enrollment, implements respective corrective and preventive measures.
  • Reviews monitoring visit reports for all visit types and ensures reporting compliance of the Monitors in the region.
  • Manages Monitors in the query resolution process, including Central Monitoring observations.
  • Coordinates safety information flow and protocol/process deviation reporting.
  • Performs clinical supplies management with vendors on a country and regional level.
  • Ensures study-specific and corporate tracking systems are updated in a timely manner.
  • Acts as the main communication line between Monitor, Site Management Associate, Regional Project Lead, and/ Project Manager.
  • Coordinates planning of supervised monitoring visits and conducts the visits.
  • Manages the project team in site contracting and payments.
  • Leads project team calls on a country level as well as provides status updates and reports to Regional Lead/ Project Manager.
  • Ensures ongoing evaluation of data integrity and compliance at a country/regional level.
  • Conducts site audit preparation visits, may participate in site audits, and coordinates resolution of site audit findings on a country/regional level.
  • Oversees project team in CAPA development and implementation.
  • Coordinates project team in process deviations review, management and reporting.
  • Conducts initial training and authorization monitoring visits for Monitors and acts as a mentor for newly promoted Lead CRAs.
  • Provides project-specific training and prepares training materials for the project team under supervision of a Project Manager and Regional Project Lead.
  • Delivers trainings and presentations at Investigator Meetings.
  • Prepares, conducts and reports site selection, initiation, routine monitoring and closeout visits.
  • Ensures that subject recruitment targets and project timelines are properly defined, communicated, recorded, and met at site level.
  • Ensures accurate and timely information flow with trial sites on Adverse Events and protocol/process deviations.
  • Supervises source data verification and follows up on data queries at site level in the country/region; reviews and manages study risks on a site level.
  • Ensures proper handling, use, accountability, reconciliation, and return of all Investigational Product(s) and clinical study supplies on a country/region level.
  • Reviews essential study documents and supervises reconciliation of study Investigator Site File (ISF) / TMF at site level and country/region level.
  • Ensures data integrity and compliance at a site level.
  • Supervises Site Management Associates in the flow of documents and laboratory supplies between the site and the Central/ Regional Lab/ Central Reviewer.
  • Conducts project-specific training of site Investigators.
  • Supports preparation of draft regulatory and ethics committee submission packages.

Qualifications

  • Relevant educational background, such as MD, MPharm, RN or College/University degree in Life Sciences or an equivalent combination of education, training and experience.
  • Minimum of 4 years’ site monitoring experience with participation in global clinical projects as a Lead Monitor or equivalent qualification level.
  • Must have prior experience monitoring or managing sites and CRAs in the United States with knowledge of US regulatory guidelines and practices.
  • Experience with all types of monitoring visits in Phases I-III.
  • Strong experience in Oncology preferred.
  • Experience in CAR-T Therapy or other types of Cell Therapy, Gene Therapy, Radiation Therapy or Radiopharmaceuticals, or Nuclear Medicine is preferred.
  • Strong experience in GI (Chron’s, Ulcerative Colitis, IBS) preferred.
  • Full working proficiency in English.
  • Proficiency in MS Office applications.
  • Ability to plan, multitask and work in a dynamic team environment.
  • Excellent Communication, collaboration, and problem-solving skills.
  • Ability to travel up to 65% (depending on project needs).
  • Valid driver’s license (if applicable).

Additional Information

All your information will be kept confidential according to EEO guidelines.

For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.

Read the full description
Healthcare Lead Clinical Research Associate at PSI CRO

Lead clinical research associate who oversees trial activities, monitors compliance and data quality, and coordinates cross-functional teams across country/regional sites.

Lead Remote Posted about 7 hours ago RemoteFirstJobs Product
What this role involves

Company Description

PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications.

Job Description

As a Lead Clinical Research Associate, you will hold a leadership role within the study team, overseeing and guiding the clinical team while driving trial activities at a country or regional level. You will ensure high-quality execution, compliance, and timely delivery. You will act as a key point of coordination across cross-functional teams.

This role focuses on leadership, mentorship, oversight, and consistency in monitoring practices rather than direct site management, with minimal to no site assignments and a low-travel model, emphasizing remote oversight and overall study quality.

Responsibilities:

  • Monitors project timelines, patient enrollment, data cleaning, and ensuring compliance while implementing respective corrective and preventive measures.
  • Reviews monitoring visit reports for all visit types and ensures reporting compliance of the Monitors in the region.
  • Acts as the main communication line between Monitor, Site Management Associate, Regional Project Lead, and/ Project Manager.
  • Leads project team calls on a country level as well as provides status updates and reports to Regional Lead/ Project Manager.
  • Provides project-specific training and prepares training materials for the project team under supervision of a Project Manager and Regional Project Lead.
  • Supervises source data verification and follows up on data queries at site level in the country/region; reviews and manages study risks on a site level.
  • Ensures proper handling, use, accountability, reconciliation, and return of all Investigational Product(s) and clinical study supplies on a country/region level.
  • Reviews essential study documents and supervises reconciliation of study Investigator Site File (ISF) / TMF at site level and country/region level.
  • Ensures data integrity and compliance at a site level.
  • Collaborates with investigator/ site feasibility and identification process, as well as study startup.
  • Manages Monitors in the query resolution process, including Central Monitoring observations.
  • Coordinates safety information flow and protocol/process deviation reporting.
  • Performs clinical supplies management with vendors on a country and regional level.
  • Ensures study-specific and corporate tracking systems are updated in a timely manner.
  • Coordinates planning of supervised monitoring visits and conducts the visits.
  • Manages the project team in site contracting and payments.
  • Ensures ongoing evaluation of data integrity and compliance at a country/regional level.
  • Conducts site audit preparation visits, may participate in site audits, and coordinates resolution of site audit findings on a country/regional level.
  • Oversees project team in CAPA development and implementation.
  • Coordinates project team in process deviations review, management and reporting.
  • Conducts initial training and authorization monitoring visits for Monitors and acts as a mentor for newly promoted Lead CRAs.
  • Delivers trainings and presentations at Investigator Meetings.
  • Ensures that subject recruitment targets and project timelines are properly defined, communicated, recorded, and met at site level.
  • Ensures accurate and timely information flow with trial sites on Adverse Events and protocol/process deviations.
  • Supervises Site Management Associates in the flow of documents and laboratory supplies between the site and the Central/ Regional Lab/ Central Reviewer.
  • Supports preparation of draft regulatory and ethics committee submission packages.

Qualifications

  • Relevant educational background, such as MD, MPharm, RN or College/University degree in Life Sciences or an equivalent combination of education, training and experience.
  • Minimum of 4 years’ site monitoring experience with participation in global clinical projects as a Lead Monitor or equivalent qualification level.
  • Experience with all types of monitoring visits in Phase II and/or III.
  • Strong experience in Oncology preferred.
  • Experience in Radiation Therapy or Radiopharmaceuticals, CAR-T Therapy or other types of Cell Therapy, Gene Therapy, or Nuclear Medicine is preferred.
  • Strong experience in GI (Chron’s, Ulcerative Colitis, IBS) preferred.
  • Full working proficiency in English.
  • Proficiency in MS Office applications.
  • Ability to plan, multitask and work in a dynamic team environment.
  • Excellent Communication, collaboration, and problem-solving skills.
  • Ability to travel.
  • Valid driver’s license (if applicable).

For this position PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.

Additional Information

If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.

For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.

Read the full description
Finance Global Accounting Lead at Certn

Oversees global accounting operations, manages month-end close processes, leads accounting team, and ensures accurate financial reporting and audit readiness.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

At Certn, we’re changing how trust works with The World’s Easiest Background Check.

We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

The Role: Global Accounting Lead

As our Global Accounting Lead, you’ll play a key role in managing Certn’s global accounting operations and ensuring our financial reporting is accurate, complete, and delivered on time.

This role is hands-on, detail-oriented, and leadership-focused. You’ll oversee core accounting operations, support month-end close, strengthen internal controls, and help ensure Certn’s financial data is reliable, audit-ready, and useful for business decision-making.

You’ll also lead and support a team of accounting professionals, helping build a high-performing culture rooted in accountability, continuous learning, and strong cross-functional collaboration.

This full-time role reports to the Assistant Controller and can be filled by anyone in Canada, but there is an expectation to work closely with our UK team so Eastern working hours are preferred.

What You’ll Be Doing (and Crushing)

Accounting Operations & Financial Reporting

  • Lead the global month-end close process, ensuring timely, accurate, and complete financial results.

  • Review and approve journal entries, supporting calculations, and account reconciliations to maintain data integrity and audit readiness.

  • Oversee accounts payable processes, including timely processing, accurate coding, and alignment with internal controls and vendor agreements.

  • Maintain and improve global accounting processes and internal controls to support efficiency, consistency, and risk mitigation.

  • Prepare and deliver internal financial reporting, including variance analysis and commentary for leadership and finance stakeholders.

  • Review and reconcile intercompany transactions to support accurate consolidated reporting.

  • Own and complete the global month-end checklist, ensuring accounting processes are consistent and complete.

  • Serve as the accounting system administrator, supporting data integrity, access control, and system optimization.

Financial Ownership & Accountability

  • Act as a key accounting owner for Certn’s global financial results, ensuring financial activities are accurately reflected and aligned with accounting policies and standards.

  • Ensure accurate and timely cash flow reconciliations and analysis are completed monthly.

  • Partner closely with the Assistant Controller to validate and explain regional financial data for consolidation and leadership reporting.

  • Proactively identify and resolve accounting issues, discrepancies, or risks.

  • Uphold IFRS, regional GAAP, and internal accounting policy requirements across global activities.

  • Support external audits by owning reconciliations, preparing documentation, and responding to audit-related inquiries.

  • Provide useful insight into global financial performance by connecting operational activity to financial outcomes.

  • Recommend and implement improvements that increase accuracy, control, and scalability across accounting practices.

Team Leadership & Development

  • Lead and support a high-performing global accounting team through day-to-day guidance and technical oversight.

  • Set clear team goals and expectations aligned with Finance and company priorities.

  • Provide coaching, feedback, and support for performance management and career development.

  • Build a collaborative, accountable, and growth-oriented team culture.

  • Promote continuous improvement and knowledge-sharing across the team.

Strategic Financial Oversight & Cross-Functional Collaboration

  • Collaborate with Finance and FP&A teams to support budgeting, forecasting, and planning through timely and accurate actuals.

  • Contribute to the development of scalable financial policies and accounting processes that support Certn’s growth.

  • Deliver data-informed insights and identify opportunities to improve efficiency, reduce costs, and strengthen decision-making.

  • Partner with cross-functional teams to ensure the financial impact of business activities is accurately captured.

  • Support preparation for board reporting, investor communications, and strategic finance initiatives by providing reliable financial data.

Compliance, Tax & External Partnerships

  • Manage timely filing of GST, PST, Employer Health Tax, and other statutory remittances in accordance with regional requirements.

  • Liaise with external accountants and advisors on annual corporate tax filings, SR&ED claims, and audit engagements.

  • Provide accurate documentation and timely responses to external partner requests.

What You Bring to the Table

  • Bachelor’s degree in Accounting, Finance, or a related field.

  • CPA designation completed or in the final stages of completion.

  • Strong technical accounting knowledge, including GAAP and IFRS where applicable.

  • Advanced Excel skills, including pivot tables, lookups, and formula logic.

  • Experience with ERP or accounting systems such as NetSuite, QuickBooks, Sage, or similar tools.

  • Strong analytical and problem-solving skills, especially when reconciling data and identifying financial discrepancies.

  • Proven experience managing end-to-end month-end activities, including journal entries, account reconciliations, accruals, adjustments, and reporting deadlines.

  • Experience preparing full sets of financial statements, including balance sheets, income statements, and cash flow statements.

  • Strong understanding of supporting schedules such as deferred revenue, prepaid expenses, intercompany accounts, and FX revaluations.

  • Practical experience preparing or reviewing indirect tax filings and statutory submissions.

  • Comfort working with auditors, tax advisors, external accounting firms, or regulatory bodies.

  • Experience identifying process improvements or implementing controls that improve accuracy, efficiency, or audit readiness.

  • Strong communication skills and the ability to collaborate effectively across Finance, FP&A, Product, and external partners.

  • People leadership experience, including the ability to mentor, delegate, coach, and support accounting team members.

Bonus Points

  • IFRS experience.

  • NetSuite experience.

  • Experience working in a global, remote, or multi-entity environment.

  • Experience supporting board reporting, investor communications, or strategic finance initiatives.

  • Familiarity with SR&ED claims, corporate tax filings, or regional statutory remittances.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

We’re a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

  • We think like owners and execute with urgency.

  • We’re customer-obsessed and always learning.

  • We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

How We Hire (and How We Use AI)

At Certn, we use AI tools to support our recruitment process, including helping us organize and review applications to identify early matches based on role criteria. These tools assess the information you provide, such as your skills, qualifications, and experience.

That said, all hiring decisions involve human judgment and oversight.

Your personal information will be collected and processed in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we will retain it, and your rights to access, correct, or request a human review of any automated decision.

Tip: Show us the real you. We encourage you to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you and not your Generative AI tools!

What’s In It For You

  • 32 days of paid time off per year

  • Company-paid benefits that start on day 1

  • Remote-friendly and supportive flexible remote arrangements

  • Work-from-home allowance

  • Professional development budget

  • And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

Read the full description
Finance Head Of Accounting (GYM) at Blue Coding

Head of Accounting oversees all accounting operations, financial reporting, budgeting, and compliance across multiple international entities for a yacht management company.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

This position is open exclusively to candidates based in the Dominican Republic.

Who are we?

At Blue Coding, we specialize in connecting amazing talent from all over Latin America and other parts of the world with leading companies in the United States, Canada, and beyond, both through staff augmentation and direct placement. For over 12 years, we’ve helped cutting-edge organizations build great teams and develop innovative products. Digital agencies, SaaS providers, software consulting firms, and multinationals are just a few of the companies we work with. Our network spans more than 10 countries across the Americas, and we pride ourselves on making the right match between exceptional people and the opportunities they deserve.

Our client is a globally operating yacht management company seeking senior financial leadership to oversee and scale their accounting function across multiple entities and international markets.

What are we looking for?

We are looking for an experienced and hands-on Head of Accounting to lead all accounting operations for one of our international clients. The ideal candidate brings strong technical accounting expertise, excellent analytical skills, and the ability to manage multiple entities while maintaining the highest standards of accuracy and compliance.

If you are independent, a great communicator, a problem solver, and have strong attention to detail, this is a great fit for you! Our jobs are fully remote; as long as you have the skills and can get the work done well, you can work from anywhere in the listed countries.

What’s unique about this job?

This is a senior leadership opportunity to build and shape an accounting function within a growing, internationally operating company. You’ll have real ownership over financial strategy, team development, and process improvement — while collaborating directly with executive leadership to drive business performance.

Here are some of the exciting day-to-day challenges you will face in this role:

Financial Leadership & Reporting

  • Oversee the company’s accounting operations and ensure accurate financial reporting across multiple entities.
  • Develop, manage, and monitor annual budgets and financial forecasts
  • Prepare and present monthly, quarterly, and annual financial reports to management.
  • Analyze financial performance and provide recommendations to support business decisions.
  • Ensure compliance with accounting standards, internal controls, and company policies.
  • Support strategic planning through financial analysis and reporting.

Accounting Operations

  • Oversee all accounting transactions, ensuring accurate recording, categorization, and coding of financial data
  • Review and approve journal entries, reconciliations, and financial records.
  • Ensure all supporting documentation is properly maintained and attached to corresponding transactions.
  • Establish and maintain efficient accounting processes and procedures.
  • Supervise month-end and year-end closing activities.

Cash Management, Reconciliations & Accounts Payable

  • Oversee bank, credit card, and cash reconciliations across all accounts.
  • Review reconciliations to ensure completeness and accuracy.
  • Manage accounts payable processes, including vendor payments and approval workflows.
  • Monitor cash flow and support treasury management activities.
  • Maintain audit-ready financial records and documentation.

Team Leadership & Process Improvement

  • Lead, mentor, and develop accounting staff and support team members.
  • Establish performance expectations and provide ongoing coaching and guidance.
  • Identify opportunities to improve accounting processes, reporting efficiency, and internal controls.
  • Collaborate with cross-functional departments to support operational and financial objectives.

Compliance, Audit & Risk Management

  • Ensure compliance with local, state, federal, and international financial regulations.
  • Coordinate external audits and serve as the primary point of contact for auditors.
  • Prepare audit schedules and supporting documentation.
  • Implement and maintain strong internal controls to mitigate financial risk.
  • Ensure compliance with tax, payroll, and regulatory reporting requirements.

Client & Stakeholder Support

  • Communicate professionally with clients, vendors, banks, auditors, and external partners regarding financial matters.
  • Support management with financial insights and recommendations.
  • Collaborate with leadership to align financial strategies with company goals.

You will shine if you have:

  • Bachelor’s degree in Accounting, Finance, or a related field.
  • CPA designation preferred or equivalent professional accounting qualification.
  • Minimum 7 years of progressive accounting experience, including leadership responsibilities.
  • Strong expertise in QuickBooks Online and financial reporting systems.
  • Extensive experience with budgeting, financial analysis, reconciliations, and accounts payable.
  • Strong understanding of accounting principles, internal controls, and financial compliance.
  • Exceptional analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills in English.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.

It doesn’t hurt if you also have:

  • Experience managing multi-entity and multi-currency accounting environments.
  • Background in the maritime, yachting, luxury, or hospitality industry.
  • Experience overseeing payroll and treasury functions.
  • Familiarity with financial planning, forecasting, and business performance analysis.

Ready to learn more? Apply below!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Product Data Platform Lead at Jump

Leads data platform strategy and execution, builds scalable multi-tenant infrastructure, and partners with AI/engineering teams to transform raw data into actionable insights for sports clients.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump’s data platform is at an inflection point. What started as an internal capability now powers the analytics and insights our clients rely on every day. We’re turning it into a full product: scalable, multi-tenant data infrastructure, an expanding library of integrations pulling from a growing set of first- and third-party data sources, and an AI intelligence layer that transforms raw data into actionable decisions.

As Data Platform Lead, you’ll own the vision and execution of that platform. You’ll lead and grow our data engineering team, partner closely with our AI engineer to shape how agents and LLMs consume and act on our data, and work across Product, Engineering, and go-to-market teams to build something that scales — not a series of one-off implementations. The platform you build here will become core infrastructure for how our clients run their business.

What You’ll Do

  • Own the data platform strategy end-to-end — from ingestion architecture and scalable, multi-tenant data infrastructure to transformation pipelines, a modern BI layer, and how the platform grows as we add clients and data sources.

  • Drive the AI-on-data layer. Partner with our AI engineer to define how agents and LLMs access, query, and act on platform data — semantic models, retrieval patterns, and in-warehouse AI primitives.

  • Build and productize our integrations motion — ingesting data from a growing set of first- and third-party sources. Turn what today requires custom work into a repeatable, operable pattern.

  • Lead and develop our data engineering team. You’ll manage directly, set technical direction, and raise the bar on quality — starting with a tight-knit team with room to grow.

  • Define the engineering standards for the data org — CI/CD, testing, infra-as-code, data lineage, governance, and observability — so the platform scales without fragility.

  • Be a strong hands-on presence on the warehouse and transformation layer — fluent enough in Snowflake to contribute meaningfully alongside the team, not just oversee it.

  • Partner with go-to-market teams to define what great looks like for client onboarding and data delivery, and drive engineering execution against that bar.

What We’re Looking For

  • 8+ years in data engineering, with at least 2 years in a leadership role — you have a proven track record of managing and developing engineers

  • Strong people management instincts: clear communicator, good at developing talent, comfortable giving direct feedback, and able to build a high-performance culture even with a small team.

  • Hands-on experience with a modern cloud data warehouse and transformation stack — Snowflake + dbt strongly preferred; Redshift, Databricks, or BigQuery with a fast ramp is acceptable.

  • Proven experience building AI on top of structured data — semantic layers, agent/LLM access patterns to warehouses, or retrieval-augmented generation.

  • Deep expertise in data ingestion at scale — you’ve built or owned the systems that pull from many disparate sources into a warehouse. You know when to use an off-the-shelf connector, when to build, and how to make either one operable at scale.

  • Experience building and shipping a productized, multi-tenant data offering — client isolation, onboarding flows, SLAs, and ongoing support. You think in products, not projects.

  • Solid engineering fundamentals: version control, code review, CI/CD, infra-as-code — and a bias toward standards that teams can repeat, not heroics that only you can maintain.

Nice to Haves

  • Direct Snowflake + dbt experience, and familiarity with advanced in-warehouse AI capabilities and agent-accessible data patterns.

  • ML or MLOps experience — feature stores, training pipelines, model evaluation — and a track record of building tools that extract measurable value from data.

  • AWS fluency — we run on AWS, and comfort with IAM, S3, Lambda, and Glue is a plus.

  • Experience with modern BI tooling and self-serve analytics delivery.

  • Background in sports, live events, or time-series data; experience with EU data residency, GDPR, or multi-region warehouse patterns.

Attributes that will make you successful on our team

  • A strong desire to learn. You continually look for ways to build your skills.

  • Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

  • Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

  • Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

  • Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

  • Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

  • Remote first

  • Competitive salary and equity

  • Flex PTO policy

  • 401(k)

  • Generous medical, dental and vision plans

  • 16 weeks paid parental leave for primary and secondary caregivers

  • $1,000 reimbursement for work-from-home tech setup

  • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Read the full description
Sales Manager, Direct Sales EMEA - United Kingdom at JumpCloud

Manages a direct sales team of 8-10 professionals, drives new logo acquisition and ARR growth for SMB/Commercial segment, and coaches team members on sales execution and processes.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

All roles at JumpCloudÂŽ are Remote unless otherwise specified in the Job Description.

About JumpCloudÂŽ

JumpCloudÂŽ is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

We’re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You’ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level. The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.

What you’ll be doing:

  • Manage a new business sales team of 8-10 including Business Development Representatives and  Account Executives focused on driving our SMB/Commercial business which includes companies from 10 employees to 2000.

  • Meet and exceed company plan for new logos and annual recurring revenue

  • Recruiting skills to attract and retain top talent that fits our sales model and company culture

  • The ability to leverage a technology stack including SFDC, Gong, LI Sales Navigator and Outreach to drive consistent processes to build and convert pipeline into bookings.

  • Forecasting ARR on a monthly and quarterly basis to provide insight into team performance

  • Partner with Sales Enablement to onboard new Account Executives and build talent through career development

  • Provide coaching and support to your team in order to drive a repeatable and scalable sales process through structured coaching and consistent KPI’s

  • Partner cross-functionally across the organization to innovate and challenge the status quo

  • Drive efficiencies with our systems and be an advocate for the team by identifying areas of opportunity for improvement and removing roadblocks

  • Partner with Sales Leadership on building and executing quarterly objectives

We’re looking for:

  • Strong leadership qualities that balance empathy with accountability

  • Experience with sales coaching and driving adoption of tools and processes with a full cycle sales team

  • Strong communication skills at all levels of the organization focused on collaboration  that moves initiatives forward

  • Ability to apply critical thinking skills

  • Capable of taking strategic ideas and turning them into actionable execution plans

  • Curious and positive mindset

Preferred Qualifications:

  • 5+ years of experience managing a quota carrying sales team at a SaaS organization or equivalent experience in a similar role exceeding quota on a monthly and quarterly basis

  • Experience managing or working with full cycle sales reps

  • Previously worked in a fast-paced startup environment

  • Experience selling to IT teams within Small to Medium sized enterprises (SME’s)

  • Strong understanding of inbound metrics and reporting

  • Knowledge of Salesforce, Gong, and Outreach or like technologies a plus

  • Previously managed teams through structural and organizational change

  • Expertise in MEDDICC, MEDDPICC, Challenger Sale, or similar enterprise sales methodologies.

#LI-PS1

Where you’ll be working/Location:

JumpCloudÂŽ is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.

Language:

JumpCloudŽ has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloudŽ, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloudÂŽ?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your rÊsumÊ and brief explanation about yourself and why you would be a good fit for JumpCloudŽ.  Please note JumpCloudŽ is not accepting third party resumes at this time.

JumpCloudÂŽ is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

Read the full description
Finance Global Accounting Lead at Certn

Leads global accounting operations, manages month-end close processes, oversees accounts payable, and directs a team of accounting professionals to ensure accurate financial reporting and audit readiness.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

At Certn, we’re changing how trust works with The World’s Easiest Background Check.

We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

The Role: Global Accounting Lead

As our Global Accounting Lead, you’ll play a key role in managing Certn’s global accounting operations and ensuring our financial reporting is accurate, complete, and delivered on time.

This role is hands-on, detail-oriented, and leadership-focused. You’ll oversee core accounting operations, support month-end close, strengthen internal controls, and help ensure Certn’s financial data is reliable, audit-ready, and useful for business decision-making.

You’ll also lead and support a team of accounting professionals, helping build a high-performing culture rooted in accountability, continuous learning, and strong cross-functional collaboration.

This full-time role reports to the Assistant Controller and can be filled by anyone in Canada, but there is an expectation to work closely with our UK team so Eastern working hours are preferred.

What You’ll Be Doing (and Crushing)

Accounting Operations & Financial Reporting

  • Lead the global month-end close process, ensuring timely, accurate, and complete financial results.

  • Review and approve journal entries, supporting calculations, and account reconciliations to maintain data integrity and audit readiness.

  • Oversee accounts payable processes, including timely processing, accurate coding, and alignment with internal controls and vendor agreements.

  • Maintain and improve global accounting processes and internal controls to support efficiency, consistency, and risk mitigation.

  • Prepare and deliver internal financial reporting, including variance analysis and commentary for leadership and finance stakeholders.

  • Review and reconcile intercompany transactions to support accurate consolidated reporting.

  • Own and complete the global month-end checklist, ensuring accounting processes are consistent and complete.

  • Serve as the accounting system administrator, supporting data integrity, access control, and system optimization.

Financial Ownership & Accountability

  • Act as a key accounting owner for Certn’s global financial results, ensuring financial activities are accurately reflected and aligned with accounting policies and standards.

  • Ensure accurate and timely cash flow reconciliations and analysis are completed monthly.

  • Partner closely with the Assistant Controller to validate and explain regional financial data for consolidation and leadership reporting.

  • Proactively identify and resolve accounting issues, discrepancies, or risks.

  • Uphold IFRS, regional GAAP, and internal accounting policy requirements across global activities.

  • Support external audits by owning reconciliations, preparing documentation, and responding to audit-related inquiries.

  • Provide useful insight into global financial performance by connecting operational activity to financial outcomes.

  • Recommend and implement improvements that increase accuracy, control, and scalability across accounting practices.

Team Leadership & Development

  • Lead and support a high-performing global accounting team through day-to-day guidance and technical oversight.

  • Set clear team goals and expectations aligned with Finance and company priorities.

  • Provide coaching, feedback, and support for performance management and career development.

  • Build a collaborative, accountable, and growth-oriented team culture.

  • Promote continuous improvement and knowledge-sharing across the team.

Strategic Financial Oversight & Cross-Functional Collaboration

  • Collaborate with Finance and FP&A teams to support budgeting, forecasting, and planning through timely and accurate actuals.

  • Contribute to the development of scalable financial policies and accounting processes that support Certn’s growth.

  • Deliver data-informed insights and identify opportunities to improve efficiency, reduce costs, and strengthen decision-making.

  • Partner with cross-functional teams to ensure the financial impact of business activities is accurately captured.

  • Support preparation for board reporting, investor communications, and strategic finance initiatives by providing reliable financial data.

Compliance, Tax & External Partnerships

  • Manage timely filing of GST, PST, Employer Health Tax, and other statutory remittances in accordance with regional requirements.

  • Liaise with external accountants and advisors on annual corporate tax filings, SR&ED claims, and audit engagements.

  • Provide accurate documentation and timely responses to external partner requests.

What You Bring to the Table

  • Bachelor’s degree in Accounting, Finance, or a related field.

  • CPA designation completed or in the final stages of completion.

  • Strong technical accounting knowledge, including GAAP and IFRS where applicable.

  • Advanced Excel skills, including pivot tables, lookups, and formula logic.

  • Experience with ERP or accounting systems such as NetSuite, QuickBooks, Sage, or similar tools.

  • Strong analytical and problem-solving skills, especially when reconciling data and identifying financial discrepancies.

  • Proven experience managing end-to-end month-end activities, including journal entries, account reconciliations, accruals, adjustments, and reporting deadlines.

  • Experience preparing full sets of financial statements, including balance sheets, income statements, and cash flow statements.

  • Strong understanding of supporting schedules such as deferred revenue, prepaid expenses, intercompany accounts, and FX revaluations.

  • Practical experience preparing or reviewing indirect tax filings and statutory submissions.

  • Comfort working with auditors, tax advisors, external accounting firms, or regulatory bodies.

  • Experience identifying process improvements or implementing controls that improve accuracy, efficiency, or audit readiness.

  • Strong communication skills and the ability to collaborate effectively across Finance, FP&A, Product, and external partners.

  • People leadership experience, including the ability to mentor, delegate, coach, and support accounting team members.

Bonus Points

  • IFRS experience.

  • NetSuite experience.

  • Experience working in a global, remote, or multi-entity environment.

  • Experience supporting board reporting, investor communications, or strategic finance initiatives.

  • Familiarity with SR&ED claims, corporate tax filings, or regional statutory remittances.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

We’re a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

  • We think like owners and execute with urgency.

  • We’re customer-obsessed and always learning.

  • We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

How We Hire (and How We Use AI)

At Certn, we use AI tools to support our recruitment process, including helping us organize and review applications to identify early matches based on role criteria. These tools assess the information you provide, such as your skills, qualifications, and experience.

That said, all hiring decisions involve human judgment and oversight.

Your personal information will be collected and processed in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we will retain it, and your rights to access, correct, or request a human review of any automated decision.

Tip: Show us the real you. We encourage you to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you and not your Generative AI tools!

What’s In It For You

  • 32 days of paid time off per year

  • Company-paid benefits that start on day 1

  • Remote-friendly and supportive flexible remote arrangements

  • Work-from-home allowance

  • Professional development budget

  • And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

Read the full description
Support Manager - Technical Account Management at AfterShip

Manages a team of technical account managers who provide post-purchase support and onboarding to enterprise eCommerce customers.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. As a Manager of the Technical Account Management (TAM) team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions.

Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.

This is a high-impact position within the growing Professional Services team.

What You’ll Do:

  • Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication).
  • Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management.
  • Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days.
  • Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals).
  • Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs.
  • Align with Customer Success leadership to drive positive customer outcomes.
  • Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support.

Who We’re Looking For:

  • 2+ years of experience directly managing TAMs or SEs.
  • Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure).
  • Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and presentation abilities.
  • Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

  • Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
  • Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
  • Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
  • Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
  • Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

  • Competitive compensation
  • Remote-first work setups
  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Unlimited PTO
  • Annual learning & wellness benefit
  • Monthly book perk
  • Career progression & professional development
  • In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$155,000 - $178,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position.

Read the full description
Product Data Platform Lead at Jump

Leads data platform strategy and execution, building scalable multi-tenant infrastructure while partnering with AI engineers to enable intelligent data-driven decisions for sports clients.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump’s data platform is at an inflection point. What started as an internal capability now powers the analytics and insights our clients rely on every day. We’re turning it into a full product: scalable, multi-tenant data infrastructure, an expanding library of integrations pulling from a growing set of first- and third-party data sources, and an AI intelligence layer that transforms raw data into actionable decisions.

As Data Platform Lead, you’ll own the vision and execution of that platform. You’ll lead and grow our data engineering team, partner closely with our AI engineer to shape how agents and LLMs consume and act on our data, and work across Product, Engineering, and go-to-market teams to build something that scales — not a series of one-off implementations. The platform you build here will become core infrastructure for how our clients run their business.

What You’ll Do

  • Own the data platform strategy end-to-end — from ingestion architecture and scalable, multi-tenant data infrastructure to transformation pipelines, a modern BI layer, and how the platform grows as we add clients and data sources.

  • Drive the AI-on-data layer. Partner with our AI engineer to define how agents and LLMs access, query, and act on platform data — semantic models, retrieval patterns, and in-warehouse AI primitives.

  • Build and productize our integrations motion — ingesting data from a growing set of first- and third-party sources. Turn what today requires custom work into a repeatable, operable pattern.

  • Lead and develop our data engineering team. You’ll manage directly, set technical direction, and raise the bar on quality — starting with a tight-knit team with room to grow.

  • Define the engineering standards for the data org — CI/CD, testing, infra-as-code, data lineage, governance, and observability — so the platform scales without fragility.

  • Be a strong hands-on presence on the warehouse and transformation layer — fluent enough in Snowflake to contribute meaningfully alongside the team, not just oversee it.

  • Partner with go-to-market teams to define what great looks like for client onboarding and data delivery, and drive engineering execution against that bar.

What We’re Looking For

  • 8+ years in data engineering, with at least 2 years in a leadership role — you have a proven track record of managing and developing engineers

  • Strong people management instincts: clear communicator, good at developing talent, comfortable giving direct feedback, and able to build a high-performance culture even with a small team.

  • Hands-on experience with a modern cloud data warehouse and transformation stack — Snowflake + dbt strongly preferred; Redshift, Databricks, or BigQuery with a fast ramp is acceptable.

  • Proven experience building AI on top of structured data — semantic layers, agent/LLM access patterns to warehouses, or retrieval-augmented generation.

  • Deep expertise in data ingestion at scale — you’ve built or owned the systems that pull from many disparate sources into a warehouse. You know when to use an off-the-shelf connector, when to build, and how to make either one operable at scale.

  • Experience building and shipping a productized, multi-tenant data offering — client isolation, onboarding flows, SLAs, and ongoing support. You think in products, not projects.

  • Solid engineering fundamentals: version control, code review, CI/CD, infra-as-code — and a bias toward standards that teams can repeat, not heroics that only you can maintain.

Nice to Haves

  • Direct Snowflake + dbt experience, and familiarity with advanced in-warehouse AI capabilities and agent-accessible data patterns.

  • ML or MLOps experience — feature stores, training pipelines, model evaluation — and a track record of building tools that extract measurable value from data.

  • AWS fluency — we run on AWS, and comfort with IAM, S3, Lambda, and Glue is a plus.

  • Experience with modern BI tooling and self-serve analytics delivery.

  • Background in sports, live events, or time-series data; experience with EU data residency, GDPR, or multi-region warehouse patterns.

Attributes that will make you successful on our team

  • A strong desire to learn. You continually look for ways to build your skills.

  • Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

  • Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

  • Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

  • Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

  • Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

  • Remote first

  • Competitive salary and equity

  • Flex PTO policy

  • 401(k)

  • Generous medical, dental and vision plans

  • 16 weeks paid parental leave for primary and secondary caregivers

  • $1,000 reimbursement for work-from-home tech setup

  • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Read the full description
Security Manager, Security Operations at Figma

Leads Figma's security operations program, managing incident detection, response workflows, SIEM/SOAR platforms, and threat intelligence capabilities across the organization.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s Security team is growing, and we’re looking for a Security Operations Manager to lead the strategy and execution of our security operations program. In this role, you’ll build and scale the systems, processes, and tooling that help protect Figma and our community. You’ll partner closely with Security Engineering, Platform Security, IT, GRC, and Legal to strengthen our detection and response capabilities, improve operational resilience, and help shape the future of our DART and SOC functions.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Own Figma’s security monitoring and incident response program, from detection engineering through post-incident review and continuous improvement
  • Build and automate security operations workflows, including alert triage, enrichment, investigation, and response actions using SOAR and custom tooling
  • Develop and maintain incident response run books, escalation procedures, and communication plans for security events of varying severity
  • Lead incident response preparedness initiatives, including tabletop exercises, red team engagements, and response capability assessments
  • Improve the effectiveness of our SIEM and SOAR platforms by reducing noise, increasing signal fidelity, and closing detection coverage gaps
  • Build and operationalize threat intelligence capabilities to identify adversary behaviors, prioritize investments, and strengthen detection and response programs
  • Partner with Legal, Privacy, and Communications teams to support breach notification and regulatory response obligations during significant security incidents
  • Drive security operations strategy through vendor management, operational metrics, and cross-functional initiatives spanning IAM, vulnerability management, DLP, and exposure reduction

We’d love to hear from you if you have:

  • 7+ years of experience in security operations, incident response, or a related security engineering function
  • Hands-on experience building and automating detection and response workflows using scripting, APIs, or security automation platforms
  • Deep expertise with SIEM and SOAR technologies in a cloud-native or SaaS environment
  • Demonstrated success building, scaling, or significantly improving a detection and response program
  • Experience leading complex security incidents and partnering with Legal, Privacy, and business stakeholders during high-impact events

While it’s not required, it’s an added plus if you also have:

  • Operated in a public company environment with SOX, ISO 27001, SOC 2, or FedRAMP requirements
  • Applied AI risk management frameworks such as NIST AI RMF, OECD AI Principles, or ISO 42001
  • Utilized AI-powered tools to automate security operations workflows and improve team efficiency

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

Read the full description
Support Manager, Customer Success - Secondary Education East Coast (USA Remote) at Turnitin

Leads and mentors a team of Customer Success Managers, drives customer retention and growth through operational excellence and cross-functional collaboration.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

  • Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
  • Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.

Operational Excellence:

  • Monitor and analyze team performance metrics
  • Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
  • Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
  • Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
  • Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.

Qualifications

Requirements:

  • 5+ years of CSM experience in EdTech/SaaS
  • 2+ years of Sales Management experience
  • Confident working with; SFDC, Google workspace and Zoom
  • Some experience working with; Tableau
  • Confident in analyzing data to make strategic decisions
  • Confident in development coaching and leadership skills

Tii Elements:

  • Coaching & Team Building
  • Resourcefulness
  • Adaptability
  • Accountability

Additional Information

The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
Data Analytics Director, Business Intelligence & Analytics (BIA) - USA Remote at Turnitin

Director leads business intelligence strategy, defines KPIs and metrics, owns revenue operations analytics foundation, and modernizes data stack across the organization.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

We are seeking a Director, Business Intelligence & Analytics (BIA) to report to the Vice President of Revenue Operations. This is a builder’s role for a leader who thinks in systems, treats analytics like a product, and is excited to operate at the frontier of AI-augmented decision-making. A leader who can define what we measure, why it matters, and how every number ties back to a clean, trusted source. Before anything else, this person establishes the foundation the rest of the business runs on: a rigorous set of KPIs, unambiguous metric definitions, sound data models, and a single version of the truth that executives and sellers alike can rely on. Get that right, and everything else compounds. Get it wrong, and no tool or technique can save it.

You will own the operational backbone of Revenue Operations analytics — the metrics, the definitions, the governance, and the reporting that leadership uses to run the business. You will gather requirements across teams, reconcile conflicting numbers, close data gaps, and turn fuzzy questions into precise, durable measures. This is the work that makes everything else possible.

With that foundation in place, you will modernize how we deliver it. We are migrating from a legacy Redshift/Alteryx/Tableau stack to a modern, code-driven ecosystem built on Redshift, dbt, Dagster, and Airbyte, paired with a next-generation, version-controlled BI layer. The goal is to treat analytics like a well-engineered software product — tested, documented, version-controlled, and built to scale as fast as the business does.

This modernization unlocks the next chapter: an AI-augmented function where a strong operational core is amplified by emerging tooling. We believe the analytics team of the next few years will increasingly work from an AI coding cockpit — agentic developer tools like Claude Code and Codex alongside GitHub — to build, review, and ship pipelines, models, and dashboards. On top of well-defined metrics, that opens the door to conversational analytics, AI-generated narratives, and agents that surface and act on insight. The key word is on top of — AI multiplies a solid foundation; it does not substitute for one. The ideal candidate has already moved past the chat window and uses agentic coding assistants to do real engineering work, but reaches for them in service of operational rigor, not in place of it.

As the subject matter expert for Business Intelligence and Analytics, you will partner closely with field and operational teams, instituting leading practices that pair analytics-engineering discipline (Git, CI/CD, testing, semantic layers) with self-service access. You will lead a team of Business Intelligence & Analytics Analysts, Analytics/Data Engineers, and Data Quality Specialists.

Above all, this is a full-stack, player-coach role — not a hands-off manager. You’ll lead a team, but you’ll also be in the work: your morning might be deep in data engineering, pairing with Claude Code to refactor a dbt model or debug a Dagster pipeline, and your afternoon might be building and delivering a polished, board-ready presentation that translates that same data into a clear story for the C-suite. We’re looking for someone who is equally credible in a terminal and in the boardroom, and who is genuinely energized by the full range — from the plumbing to the podium.

Key Responsibilities:

Operational Excellence & Metric Definition (the foundation)

  • Own and maintain a comprehensive, well-governed set of business KPIs and the precise metric definitions behind them — the trusted source the rest of the business runs on. This spans the core recurring-revenue metrics this function lives and dies by — ARR, ACV, GRR, NRR, churn and contraction, bookings, pipeline and pipeline coverage, win rate, sales-cycle length, quota attainment, and forecast accuracy — along with the upstream operational measures that feed them.
  • Nail the definitions where the traps live: how contraction is treated across GRR vs. NRR, churn vs. downgrade, ACV vs. TCV, new vs. expansion vs. renewal, and how each metric is segmented and rolled up. Make the calculation logic explicit, documented, and consistent everywhere it appears.
  • Establish a “single version of the truth”: reconcile conflicting numbers, eliminate ambiguity in how metrics are calculated, and ensure every figure traces back to a clean, documented source.
  • Gather requirements across teams, identify and close data gaps, and turn fuzzy business questions into durable, precise measures.
  • Design and document the analytics/data model for key personas across Turnitin — sellers, sales management, executives, and operations staff.
  • Audit and ensure the cleanliness, completeness, and reliability of data through automated testing and validation.
  • Partner with the Business Planning & Operations group to co-develop and continuously improve reporting and analysis, including preparation for Quarterly Business Reviews.
  • Build automated, repeatable reporting solutions rather than one-off manual reports.

Strategic Leadership

  • Develop and execute a BI strategy aligned with company objectives, anchored in operational rigor and trusted metrics, and built to scale with business growth.
  • Establish the architecture, standards, and governance that keep data trustworthy as the function and the business scale.
  • Shape the long-term vision for the analytics function and the roadmap that takes the team from today’s stack to a modern, code-driven, and ultimately AI-augmented operating model.
  • Provide thought leadership and drive innovation across the enterprise analytics portfolio.

Modern Data Platform & BI-as-Code (how we deliver the foundation)

  • Lead the migration from the legacy stack (Redshift, Alteryx, Tableau) to a modern ecosystem: dbt for transformation and modeling, Dagster for orchestration, Airbyte for ingestion, Redshift as the warehouse, and a modern code-first BI/semantic layer.
  • Treat BI as a software product — version control everything in Git, with code review, testing, CI/CD, and documentation as the default way of working.
  • Stand up and govern a code-driven semantic layer that turns the metric definitions above into reusable, testable, single-source assets, replacing brittle GUI-built reporting.
  • Drive data quality, governance, security, and access controls as code, with automated validation and monitoring.
  • Develop intuitive self-service dashboards that support global requirements.

AI & Agentic Analytics (the amplifier, built on the foundation)

  • Champion the adoption of agentic coding tools (e.g., Claude Code, Codex) across the team for pipeline development, model building, dashboarding, and analysis — moving well beyond chat-window prompting.
  • Build conversational analytics experiences that let stakeholders query data in natural language and receive trustworthy, governed answers — only ever on top of well-defined metrics.
  • Implement AI-generated narratives that automatically explain “what happened and why” on top of dashboards and KPIs.
  • Pilot and operationalize AI agents that don’t just surface insight but take action on it — drafting analyses, opening pull requests, flagging anomalies, and proposing next steps.
  • Stay ahead of the rapidly evolving LLM and agent tooling landscape, and translate it into practical productivity gains for Revenue Operations.

Collaboration and Communication

  • Work closely with business users, stakeholders, and the broader Go-To-Market and Revenue Operations teams to translate business needs into analytics initiatives.
  • Communicate effectively across technical and non-technical audiences and across geographies.
  • Present complex analyses and insights to non-technical stakeholders in a clear, actionable manner.

Team Development

  • Lead as a player-coach — set direction and mentor the team, while staying hands-on in the build, modeling the engineering and presentation standards you expect.
  • Build, mentor, and manage a high-performing team of analysts, analytics/data engineers, and BI developers.
  • Upskill the team in analytics engineering practices and AI-assisted development.
  • Foster a culture of innovation, continuous improvement, and data-driven decision-making.

Qualifications

Basic Qualifications

Experience

  • Minimum of 10 years in business intelligence, data analytics, analytics engineering, or related fields, with at least 5 years in a leadership role.
  • 7+ years across business/revenue operations, business analytics, consulting, and/or information technology.
  • Demonstrated track record defining KPIs and metric frameworks, and establishing a trusted single source of truth across an organization.
  • Deep fluency in SaaS recurring-revenue metrics — ARR, ACV, GRR, NRR, churn/contraction, bookings, pipeline, win rate, quota attainment, and forecast accuracy — including the judgment to define them rigorously and defend the calculation logic.
  • Proven ability to source and integrate data from multiple systems into a single, trusted view, and to reconcile conflicting numbers.
  • Practical end-to-end experience across requirements, design, development, testing, and deployment of analytics solutions at varying scale.
  • Strong SQL skills, plus working proficiency in Python for data work and automation.
  • Experience with BI and visualization tools (e.g., Tableau today, with a clear point of view on code-first BI tools) and with CRM data for revenue reporting and forecasting (e.g., Salesforce).
  • Proven track record implementing and managing self-service BI solutions.
  • Experience analyzing complex data relationships and exploring “what-if” scenarios.
  • Hands-on experience with a modern, code-driven data stack — including transformation (dbt), orchestration (Dagster or similar), and ingestion/ELT (Airbyte or similar) — on a cloud warehouse such as Redshift.
  • Comfort working in a version-controlled, code-first environment (Git/GitHub), including code review and CI/CD for analytics.
  • Demonstrated, hands-on use of LLMs and agentic coding tools (e.g., Claude Code, Codex) for real engineering and analytics work — not just chat-based prompting.

Skills

  • A systems thinker — able to see how metrics, data sources, processes, and teams connect, and to design analytics that hold together as the whole system changes.
  • Strong analytical skills — able to evaluate information from multiple sources, reconcile conflicts, decompose high-level requests into detail, and abstract detail into general understanding.
  • Demonstrated business acumen and the ability to apply technology to solve business problems.
  • Self-starter who operates independently with a track record of success on strategic and operational work.
  • Ability to lead teams across functions and geographies on ambiguous, complex problems.
  • A full-stack player-coach — hands-on enough to build the pipeline yourself, polished enough to present the result to the C-suite, and able to move between the two in the same day.
  • Strong written and verbal communication skills, with a track record of presenting to senior management.
  • Ability to manage multiple competing priorities and drive projects to completion.
  • Sound business judgment, a proven ability to influence, and a bias for ownership.

Education

  • Bachelor’s degree in Business, Data Science, Computer Science, or a related field. A Master’s degree or MBA is preferred.

Preferred Qualifications

  • Experience supporting education and/or nonprofit institutions.
  • Management or Financial Consulting background.
  • Experience building conversational analytics, AI-generated narratives, or semantic/metrics layers.
  • Experience deploying AI agents that build pipelines, dashboards, or analyses, or that act on insights.
  • Familiarity with data quality and observability tooling, and with governance-as-code.
  • Advanced degrees, certifications, or coursework in business intelligence, analytics, data science, or AI/ML.

Additional Information

The expected annual base salary range for this position is: $130,350/year to $217,250/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
HR Director of Talent Acquisition and People Operations at Hadley Designs

Director owns talent acquisition strategy, recruiting pipeline, and people operations systems for a growing remote-first organization.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged.

Ready to Empower a Growing Team and Shape Our Future?

At Hadley Designs, we believe that learning should be enjoyable, engaging, and screen-free. Millions of parents and teachers trust our beautifully designed, developmentally aligned educational tools to help children grow and thrive. As a fast-growing, family-founded brand, we are on a mission to make learning meaningful for families around the world.

We are seeking a Director of People Operations to join our team and build the systems that will drive our next phase of growth. If you are passionate about creating scalable people systems, empowering teams, and cultivating a culture that supports both personal and professional growth, this role offers a unique opportunity to make a significant impact.

About Hadley Designs

Hadley Designs is redefining early education with creativity and purpose. Every product we create is hand-drawn and teacher-designed, crafted with care to build confidence and connection. Our screen-free tools help families and teachers make learning fun and meaningful, nurturing curiosity and creativity in children.

Our Mission:

We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. We create beautifully designed, developmentally sound tools that replace noise and distraction with connection, curiosity, and real learning.

Our Vision:

We aim to build the most trusted children’s brand in the world, present in millions of homes, reshaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Role Overview

As the Director of Talent Acquisition & People Operations, you will own how Hadley Designs sources, vets, and closes top global talent, and you will own the broader people system that talent steps into. You will partner with leadership to design the recruiting engine that consistently delivers strong top-of-funnel for every open role, and you will scale the people systems that hold a remote, contractor-centric organization together as it grows toward $100M and beyond.

This is a leadership-tier role with 1 direct report (the People Operations Specialist) and end-to-end ownership of the talent and people functions. Your weeks will be heavier on recruiting in the near term, live pipelines, structured interviews, test projects, employer brand, and steady on People Operations throughout (onboarding, performance frameworks, contractor renewal, leadership enablement).

Key Responsibilities

Talent Acquisition (the #1 outcome of this role):

• Recruiting Pipeline Management: Source candidates across LinkedIn, job boards, freelancer platforms, and referrals; filter applicants for red flags, competency match, and scorecard alignment.

• Test Project & Interview Operations: Run test projects, review submissions, conduct first-round group interviews, and manage candidate experience end-to-end.

• Sourcing Channel Optimization: Manage and optimize sourcing channels based on performance; build “always hiring” shortlists for recurring high-leverage roles.

• Employer Brand & Glassdoor Defense: Monitor and manage Glassdoor reviews, organize team review drives, ask for feedback, flag issues, protect brand rating.

• Hiring Metrics & Funnel Reporting: Deliver weekly hiring pipeline reports broken down by channel and role; track funnel performance against KPIs.

People Operations:

• People Systems Leadership: Design and implement systems for engaging, onboarding, and retaining talent, align

ed with the company’s growth objectives.

• Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.

• Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.

• Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.

• Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.

• External Partnerships: Partner with external service providers to enhance and support people operations as necessary.

How Success Is Measured (two bold sub-headers, each with bullets):

Talent Acquisition KPIs:

• Average time to fill open roles: under 45 days.

• Weekly applicant volume per active role: 250+ qualified applicants.

• Weekly hiring pipeline report by sourcing channel: 100% completion, on time.

• Completed candidate case studies available for review per role per week: 15+.

• Glassdoor company rating: maintain 4.5+ average across the year.

People Operations KPIs:

• Successful implementation of people systems that directly support the business’s ability to scale.

• Strong employee retention rates, with high performance and engagement.

• Improved leadership confidence in people systems, talent readiness, and organizational alignment.

• Predictable, scalable people operations that contribute to the company’s growth and success.

Who you are

You are a recruiting-strong, systems-oriented leader. You have personally closed difficult hires, not just managed a team that did. You move fast in a sourcing pipeline, you can run a structured interview that lands the right read on a candidate in 30 minutes, and you are equally comfortable defending the company on Glassdoor as you are building a 90-day onboarding plan. You thrive in a fast-paced, remote-first, contractor-centric environment and have a track record of both filling open roles ahead of timeline and scaling the people systems that retain the talent you bring in.

Talent Acquisition / Recruiting (must-haves):

• 3-5+ years of full-cycle recruiting experience, ideally in remote or e-commerce organizations.

• Proven track record of hiring across marketing, ops, Amazon, product, and leadership roles.

• Experience running structured interviews, test projects, and group interviews.

• Familiarity with recruiting tech stacks: LinkedIn Recruiter, Workable, OnlineJobs.ph.

• Comfortable managing hiring systems using Notion, ClickUp, or lightweight ATS tools.

• Strong writing ability: clear job posts, compelling outreach, direct candidate comms.

• Ability to handle 5-10 active roles at a time with no drop-off in process.

• Experience defending brand reputation and responding to feedback (e.g. Glassdoor).

• Experience building and running reporting for hiring metrics.

People Operations (must-haves):

• 5+ years of progressive HR or people operations experience, with leadership responsibility.

• Bachelor’s degree in Human Resources, Business, or a related field.

• Direct experience operating contractor-centric or distributed teams.

• Demonstrated success building compliant, scalable people systems.

• Strong understanding of contractor classification, employment law, and risk mitigation.

Why You’ll Love Working Here

  • Impact: Your work will directly impact how families experience learning through the Hadley Designs brand.

  • Culture: Join a passionate, mission-driven team that values trust, creativity, and collaboration.

  • Flexibility: Enjoy the freedom of a remote role with flexible working hours.

  • Benefits:

    • Remote-first work environment
    • Paid time off and holidays
    • Access to learning resources and professional development
    • Free access to Hadley Designs products
    • Regular interaction with leadership, including the CEO and CMO
    • Stability from a decade as a family-founded, mission-driven brand

Apply Today

If you’re ready to make a meaningful impact in a growing company that’s shaping the future of learning, apply now to join the Hadley Designs team as our Director of People Operations. Help us create a lasting impact on families, educators, and children worldwide.

P.S: If you don’t hear from us within four weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.

Read the full description
Support Manager, Customer Success - Secondary Education East Coast (USA Remote) at Turnitin

Leads a team of Customer Success Managers to drive customer retention, engagement, and growth while ensuring operational excellence and cross-functional alignment.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

  • Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
  • Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.

Operational Excellence:

  • Monitor and analyze team performance metrics
  • Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
  • Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
  • Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
  • Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.

Qualifications

Requirements:

  • 5+ years of CSM experience in EdTech/SaaS
  • 2+ years of Sales Management experience
  • Confident working with; SFDC, Google workspace and Zoom
  • Some experience working with; Tableau
  • Confident in analyzing data to make strategic decisions
  • Confident in development coaching and leadership skills

Tii Elements:

  • Coaching & Team Building
  • Resourcefulness
  • Adaptability
  • Accountability

Additional Information

The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
Security Manager, Security Operations at Figma

Leads security operations strategy, incident response programs, and SOC/DART functions while building detection systems and managing cross-functional security initiatives.

Lead Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s Security team is growing, and we’re looking for a Security Operations Manager to lead the strategy and execution of our security operations program. In this role, you’ll build and scale the systems, processes, and tooling that help protect Figma and our community. You’ll partner closely with Security Engineering, Platform Security, IT, GRC, and Legal to strengthen our detection and response capabilities, improve operational resilience, and help shape the future of our DART and SOC functions.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Own Figma’s security monitoring and incident response program, from detection engineering through post-incident review and continuous improvement
  • Build and automate security operations workflows, including alert triage, enrichment, investigation, and response actions using SOAR and custom tooling
  • Develop and maintain incident response run books, escalation procedures, and communication plans for security events of varying severity
  • Lead incident response preparedness initiatives, including tabletop exercises, red team engagements, and response capability assessments
  • Improve the effectiveness of our SIEM and SOAR platforms by reducing noise, increasing signal fidelity, and closing detection coverage gaps
  • Build and operationalize threat intelligence capabilities to identify adversary behaviors, prioritize investments, and strengthen detection and response programs
  • Partner with Legal, Privacy, and Communications teams to support breach notification and regulatory response obligations during significant security incidents
  • Drive security operations strategy through vendor management, operational metrics, and cross-functional initiatives spanning IAM, vulnerability management, DLP, and exposure reduction

We’d love to hear from you if you have:

  • 7+ years of experience in security operations, incident response, or a related security engineering function
  • Hands-on experience building and automating detection and response workflows using scripting, APIs, or security automation platforms
  • Deep expertise with SIEM and SOAR technologies in a cloud-native or SaaS environment
  • Demonstrated success building, scaling, or significantly improving a detection and response program
  • Experience leading complex security incidents and partnering with Legal, Privacy, and business stakeholders during high-impact events

While it’s not required, it’s an added plus if you also have:

  • Operated in a public company environment with SOX, ISO 27001, SOC 2, or FedRAMP requirements
  • Applied AI risk management frameworks such as NIST AI RMF, OECD AI Principles, or ISO 42001
  • Utilized AI-powered tools to automate security operations workflows and improve team efficiency

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

Read the full description
Support Senior Manager, Customer Success at SmarterDx

Manages a portfolio of health system customers, builds relationships, drives implementation and go-live success, and advocates for customer needs internally.

Lead Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You’ll Do

  • Manage a portfolio of existing, “live” customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer’s trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

  • 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
  • You’re familiar with DRGs and how they translate into payment
  • You take radical ownership over your clients’ success
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

  • Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
  • Prior experience at a startup–especially as the first Customer Success Manager on a team
  • Experience using Salesforce, ChurnZero, or similar
  • Comfort with ad hoc data analytics

Compensation

  • $140,000 - $160,000 salary

#LI-Remote

Benefits

  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
  • Remote-First Team – Work from anywhere in the U.S.
  • Unlimited PTO & 10 Holidays – So you can relax and recharge.
  • 401(k) with Traditional & Roth Options– Tax-advantaged retirement savings through Fidelity with a 4% match.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Read the full description