Business Intelligence (Power BI) Analyst

Client: Government of Alberta (GoA) – Technology and Innovation
Project: Digital Regulatory Assurance System (DRAS)
Location: Remote within Canada (Occasional onsite meetings in Edmonton, AB)
Duration: Long-Term Contract (Approx. 18 Months + Possible 6-Month Extension)
Hours: 36.25 Hours/Week (Monday – Friday, Alberta Time)
Start Date: June 2026

About the Project

The Digital Regulatory Assurance System (DRAS) is a major Government of Alberta initiative led by Environment and Protected Areas (EPA) to modernize, digitize, and streamline environmental and natural resource regulatory processes.

DRAS supports the complete regulatory lifecycle—from application and authorization through compliance monitoring, remediation, and closure—using a single digital platform. As the volume and complexity of data continue to grow, the program requires an experienced Business Intelligence Analyst to provide advanced analytics, reporting, dashboard development, and data-driven insights that support operational and strategic decision-making.

Key Responsibilities

• Design, develop, and maintain advanced dashboards, scorecards, and visual analytics using Microsoft Power BI.
  
• Build and optimize enterprise reporting solutions using Power BI, DAX, and Power Query.
  
• Develop and maintain data models, semantic models, and ETL processes.
  
• Integrate Power BI solutions with Azure-based data platforms and on-premises data sources.
  
• Collaborate with business stakeholders, data architects, and data engineers to understand reporting requirements and KPIs.
  
• Translate business requirements into scalable analytical and reporting solutions.
  
• Conduct data analysis to identify trends, patterns, anomalies, and business opportunities.
  
• Present analytical findings and recommendations to business and executive stakeholders.
  
• Implement and maintain Power BI Service features including scheduled refreshes, alerts, and workspace management.
  
• Configure Row-Level Security (RLS), incremental refresh, and performance optimization strategies.
  
• Ensure data quality, consistency, governance, and security compliance.
  
• Provide end-user support, training, and documentation.
  
• Leverage AI-assisted analytics tools to automate insights generation and enhance reporting capabilities.
  
• Perform other related duties as required.
  

Mandatory Qualifications

Education

• Post-secondary Degree, Diploma, or Certificate in Computer Science, Information Technology, Data Analytics, or a related discipline.
  
  

Experience

• 5+ years of experience translating business requirements into analytical and reporting solutions.
  
• 5+ years of hands-on experience designing, developing, and optimizing advanced Power BI dashboards and reports.
  
• 5+ years of experience with SQL for querying, data transformation, and reporting.
  
• 5+ years of experience analyzing large and complex datasets.
  
• 5+ years of experience developing complex DAX measures, calculated columns, and data models.
  
• 4+ years of experience implementing Power BI Service capabilities including refresh schedules, security, and deployment.
  
• 4+ years of experience designing business intelligence and analytics solutions.
  
• 4+ years of experience using advanced data visualization and storytelling techniques.
  
• Strong experience working with Azure data platforms and enterprise reporting environments.
  

Preferred Qualifications

• Experience with source code control and version management practices.
  
• Experience leveraging AI-assisted analytics tools and technologies.
  
• Experience with Databricks Medallion Architecture.
  
• Experience building data products using Azure Synapse Analytics.
  
• Experience working with Government of Alberta data environments and datasets.
  

Work Arrangement

• Remote work from within Canada is required.
  
• Resource must supply their own computer and equipment.
  
• Windows operating system is preferred for Azure Virtual Desktop (AVD) compatibility.
  
• Occasional onsite meetings may be required in Edmonton, Alberta (approximately 3–4 times annually or as needed).
  
• Travel, accommodation, relocation, and related expenses will not be reimbursed.
  

Security Requirements

• Criminal Record Check may be required prior to project commencement.
  
• Successful candidate must complete mandatory Government of Alberta training, including:
  • Freedom of Information and Protection of Privacy (FOIP)
    
  • Security Awareness Training
    
  • Other required onboarding courses
    

Submission Requirements

Candidates must provide:

• Updated Resume
  
• Detailed project descriptions demonstrating required experience
  
• Employment history in MMM/YYYY to MMM/YYYY format
  
• Three professional references (most recent first)
  

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what are we looking

We are currently looking for someone who can support end‑to‑end HR operations, including maintaining employee records, coordinating with internal and external stakeholders, managing HR documentation, supporting payroll inputs, and contributing to HR projects and engagement activities.

In this role, you will be the backbone of our HR operations—managing personnel records, supporting payroll, handling compliance, and collaborating with internal and external stakeholders. You’ll play a key role in employee engagement initiatives and ensure smooth functioning of HR systems and processes.

What You’ll Do:

• Maintain and organize personnel records and internal databases
• Prepare HR letters, contract, and manage exit formalities
• Liaise with insurance and PF vendors to ensure compliance
• Support leave and attendance processes and respond to employee queries
• Assist payroll with accurate employee data
• Participate in HR projects and engagement activities

What We’re Looking For:

• MBA with 2+ years of HR Operations experience
• Hands-on experience with HRIS/HRMS and ERP systems like SAP or Oracle
• Strong knowledge of labor laws and compliance
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint)
• Ability to work independently and collaboratively across teams

Why Join Us?

• Be part of a collaborative and growth-oriented environment
• Opportunity to work on impactful HR projects and initiatives
• Exposure to global HR practices and compliance standards

Work Model: Hybrid (2 days from office)

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Work with a nationally ranked CPA and advisory firm that is passionate for what’s next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio’s Business Operations - Corp Operations Team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for an Administrator, Global Solutions Delivery to join their dynamic team.

Position Responsibilities:

• Provide high level administrative support to several firm leaders, working independently and proactively managing workloads and project timelines.
• Manage calendars, schedule appointments, and coordinate meetings for the executives, including coordination of meeting agenda and pre-meeting materials.
• Handle professionally sensitive and confidential business matters and assist with special projects.
• Coordinate travel arrangements, including transportation, lodging and itinerary planning and manage expense reports.
• Act as a liaison between the executives and other departments, clients and external stakeholders.
• Establish and maintain a rapport with internal clients and vendors.
• Assist with event coordination and management of team events including scheduling group meetings, sending out invitations, reserving locations, arranging for catering/food service, hotel accommodations and ground transportation.
• Work closely with other administrative assistants to complete all projects.
• Prepare expense reports, manage email and utilize critical thinking to solve problems.
• Welcome guests and clients (in-person or on the telephone) and answer or direct inquiries.
• Manage special projects as assigned by the executives.

Qualifications:

• Minimum of five years of executive level administrative support experience, preferably within a professional services firm.
• Bachelor’s degree from an accredited college/university or equivalent work experience.
• Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook. Prefer experience with ClickUp.
• Ability to work a flexible schedule and overtime as needed and to be in the Columbia office approximately 4 days per week.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Professional demeanor and strong interpersonal skills.
• Able to consistently demonstrate high quality in work and relationships.
• Proactive and able to anticipate the needs of the executives.
• Ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to maintain a high level of professionalism at all times.
• Amenable to work on hybrid work arrangement (2 days onsite, 3 days work-from-home)
• Amenable to work on a night shift (8:00pm - 5:00am)

Perks/Benefits we offer for full-time team members:

- Wellness program

- HMO coverage

- Rewards and Recognition program

- Free shuttle service (provided by CDC | for onsite employees)

- Free lunch meal (For onsite employees)

- On-demand learning classes

- Discretionary time off and Holidays

- Performance-based salary increase

- Discretionary incentive compensation based on client or individual performance

- Hybrid set up to selected roles/location, terms and conditions may apply

- CPA & Certification Assistance and Bonus Program

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

As an Enterprise Account Executive at Contentsquare based in Spain, you are responsible for driving new business and expansion revenue within a defined portfolio of large enterprises. You own the full sales cycle and act as a trusted strategic advisor to your customers. Your mission is to generate predictable revenue growth, deepen Contentsquare’s footprint across the Iberian market, and position our experience intelligence platform as a mission-critical solution for the world’s leading brands. You operate in a fast-paced, high-performance SaaS environment where execution discipline, forecasting accuracy, and commercial ownership are critical to success.

You’ll be joining a remote Go to Market team in Madrid, or as a hybrid employee part of our Barcelona office operating across the Iberian market.

What you’ll do:

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Iberian enterprise segment, taking full ownership of your territory and pipeline
• Manage the full sales cycle for Contentsquare’s experience intelligence platform, from prospecting through to close
• Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio
• Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader
• Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders
• Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close
• Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability
• Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity
• Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution
• Strengthen Contentsquare’s presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

What makes you stand out:

• 2+ years as a sales hunter (new logo / new revenue acquisition) with proven strategic SaaS experience
• Full English & Spanish language skills
• Proven track record of hitting and exceeding quota in a B2B SaaS environment, selling to large, complex organizations
• Ability to articulate the business value of complex enterprise technology and tailor messaging to senior executive audiences
• Structured and disciplined, with high accountability for your number - forecast accuracy and pipeline quality matter to you
• Sales methodology experience is a strong plus: MEDDIC/MEDDPICC, Challenger Sale, or equivalent
• Operates with ownership, resilience, and an entrepreneurial mindset - every week is quarter end!

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Lifestyle allowance

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Software Engineer to join our development team. This role will report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative.

This position will play a key role in building a new generation of software that redefines how we design, develop, and deliver products. Unlike incremental upgrades, this initiative focuses on creating something entirely new using a Spec-Driven Development (SDD) approach powered by Large Language Models (LLMs). The role involves contributing to AI-assisted engineering workflows, building cloud-native systems, and helping shape the future of software development at RouteSmart.

The Software Engineer will work in an exploratory, fast-evolving environment where not all requirements are fully defined. Success in this role requires curiosity, adaptability, and a willingness to experiment with new tools, frameworks, and methodologies. Responsibilities include developing high-quality code, collaborating across teams, and contributing to the definition of new engineering standards. Experience with cloud-native technologies (Linux, Docker, Terraform) and modern development practices is highly valued.

The ideal candidate is passionate about innovation and thrives in solving complex, ambiguous problems. They will contribute to delivering reliable, high-quality solutions while helping drive forward RouteSmart’s next generation of technology. Strong technical skills, attention to detail, and the ability to collaborate effectively within a dynamic team environment are essential.

The typical base pay range for this position at the start of employment is expected to be between $95,000–$145,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience.

This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week. However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Washington.

Essential Duties & Responsibilities

• Orchestrate AI across the SDLC by utilizing LLM co-pilots during design, coding, testing, debugging, and optimization

• Convert product requirements into structured specifications that drive deterministic system behavior

• Partner with AI tools to generate APIs, services, and workflows directly from written specifications

• Refine prompts and development workflows to ensure consistent, high-quality, and secure code outputs

• Design clean, modular, and composable microservice architectures using best-fit technologies

• Use AI to rapidly understand, extend, and refactor systems across diverse technology stacks, including:

  • Rust / Go for performance-critical backend services
  • Python / Node.js for orchestration and rapid iteration
  • Java / .NET for enterprise-grade workloads
  • React / Angular (TypeScript) for web applications
  • Swift / Kotlin for mobile applications

• Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing

• Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform

• Build and manage modern CI/CD pipelines to enable safe and frequent delivery

• Ensure systems are secure, observable, scalable, and cost-efficient

• Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues

• Integrate automated, AI-driven validation checks into build and deployment pipelines

• Perform ongoing threat modeling across distributed, multi-language systems

• Serve as the final human validator for AI-driven architectural and logical decisions

• Identify and mitigate risks such as model bias, hallucinations, or incorrect outputs

• Ensure data privacy and compliance with organizational security standards

• Research and evaluate emerging coding and AI standards to improve security, quality, and performance

• Perform other duties and responsibilities as assigned

• Solid understanding of microservices architecture, API design, and distributed systems fundamentals.

• Technology Experience (At least one area):

• Web: React or Angular (TypeScript/JavaScript)

• Backend: Python, Node.js, Java, .NET, Go, or Rust

• Mobile (Preferred): Swift or Kotlin

• Hands-on experience with Docker, modern CI/CD pipelines, and Infrastructure-as-Code (Terraform preferred) in AWS, Azure, or GCP.

• Practical experience with (or a strong personal interest in) Generative AI/LLMs and prompt engineering concepts. An understanding of AI limitations is a major plus.

• Ability to collaborate effectively within a team environment

• Familiarity with modern development practices and automation

• Curiosity and a growth mindset

• Adaptability in ambiguous situations

• Willingness to experiment with new tools, frameworks, and methodologies

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field

Within your first 6 months, you will:

• Fully adapt to Spec-Driven Development workflows as your primary development model.
• Successfully use AI to accelerate development and iteration cycles without sacrificing quality.
• Contribute core production-grade components to our polyglot, scalable platform.
• Collaborate with the team to define new engineering standards and best practices for AI-assisted development.

This role is not about knowing every language—it is about being able to learn, adapt, and build across any stack using AI as your amplifier.

If you are excited by ambiguity, experimentation, and redefining how software is built, Project MOVE is where you will do the most impactful work of your career.

RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are:

• Medical/Dental/Vision/STD & LTD Plans
• Employer paid Life Insurance Plan
• Employee Training & Development
• 401(k) Retirement Savings Plan w/ Employer Match
• Vacation/Sick/Holiday Leave
• Tuition Reimbursement
• Flex hours
• Casual Dress

RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

All candidates must have legal authorization to permanently live and work in the United States.

This position does not qualify for sponsorship.

Company Description

PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

As a Full stack Developer, you will be involved in development of projects for internal clients and will provide quality coding to support PSI business processes and operations with the focus on AI solutions.

Full-time employment based in Estonia

You will:

• Architect, develop and maintain business applications
• Process user requests for developing of new and support for existing IT systems
• Prepare documentation related to development and maintenance of business applications
• Execute and implement software tests, participate in code reviews
• Follow the development standards applied within the department
• Track the development, maintenance and related tasks in the tracking system used within the team
• Follow the progress of systems development technologies and advance professional skills as necessary

Qualifications

Must have:

• BSc/BA in computer science, software engineering or relevant discipline
• Full working proficiency in English
• Knowledge of web technologies including JS(ES+)
• Knowledge of C# language, Microsoft .NET frameworks, technologies and best practices
• Knowledge of Transact SQL, MS SQL functions, stored procedures and other SQL objects

Good to have:

• Experience with Machine Learning, Deep Learning, Neural Networks (CNNs, RNNs, Transformers), Natural Language Processing (NLP), Computer Vision
• Python development experience
• Experience with Blazor

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Comfortable office facilities with easy commute; opportunities to work office-based/hybrid/remote based in Estonia
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work
• Attractive income package; performance-based bonus; corporate benefits

PART 1 – BIDDING INSTRUCTIONS

Bidders shall submit a proposal (all four parts in one (1) document) clearly providing the following information:

a: Cover page with the following information: Company name; name(s) of assigned contractor personnel; role(s) and responsibilities assigned to each profiled contractor personnel.

b: Evidence of successfully delivering one to three projects of similar scope to the statement of work within the last five years. Each evidence shall demonstrate proof of performance and be comparable in size and scope to the requirements of this role. Additionally, ensure to include a detailed case study that highlights the Purpose, Objective, Output and Outcome (PO3) mentioned in the table (Annex C). Evidence shall display the ability to manage and deliver standard conformance criteria and test reference components for NIRIS by following customer requirements.

c: CVs of the proposed contractor personnel for the project.

d: Detailed effort estimation (exclusively provided for evaluation purposes) covering the following: estimated total labour and operational costs associated with the delivery of services, including licensing, hosting and travelling; a breakdown of estimated effort per work package expressed in FTE, where 1 FTE represents one full-time resource working one standard working day (7.6 hours).

Deadline Date: Monday 15 June 2026

Requirement: Support NIRIS Testing

Location: Remote, with occasional on-site work at NCIA The Hague (NLD)

Period of Performance: 15 July 2026 – 31 December 2026

Required Security Clearance: NATO SECRET

PART 2: STATEMENT OF WORK

1. INTRODUCTION

The NATO Information and Communication Agency (NCIA) located in The Hague, The Netherlands, is the Interoperability Assurance Authority for NATO.

In light of this responsibility, the C2 Service Centre is looking for a service contract which can provide NCIA with testing and quality assurance support for the continued maintenance, validation and evolution of the Networked Interoperable Real-Time Information Services (NIRIS) software.

2. OBJECTIVES

The list below defines the overarching objectives of the engagement and establishes the intended outcomes that the Contractor is expected to achieve through the delivery of the different work packages described in this document. These objectives serve as the guiding principles against which all deliverables shall be measured. The Contractor is expected to align their approach, methodology, and resource planning with these objectives throughout the duration of the engagement.

Under the direction and guidance of the Solution Architect, Service Delivery Manager, Test Manager, and Project Manager, the services to be provided are related to the testing, validation, verification, quality assurance, and test automation of NIRIS software modules. It is envisioned that these services shall be provided by one experienced software test engineer.

a: Develop, update, and maintain NIRIS test cases, test scenarios, test scripts, and test data in accordance with agreed requirements, priorities, technical direction, release planning, and project objectives.

b: Perform manual, automated, functional, regression, integration, and system testing to support the continued maintenance, validation, and evolution of the NIRIS software baseline.

c: Support the full software testing lifecycle of NIRIS, including test analysis, test design, test implementation, test execution, defect reporting, retesting, regression testing, and test documentation.

d: Develop, update, and maintain automated test scripts and test automation assets to improve test coverage, repeatability, maintainability, and regression testing capability.

e: Support integration and verification activities to ensure that developed, updated, or maintained NIRIS software components operate correctly within the wider NIRIS system and in line with agreed interface, interoperability, and operational requirements.

f: Analyse, investigate, document, and report software defects, test failures, anomalies, and quality issues identified during testing, integration, verification, release preparation, or operational support activities.

g: Support the verification of defect fixes and software changes by performing retesting, regression testing, and validation against agreed acceptance criteria and requirements.

h: Develop, update, and maintain test documentation, including test plans, test cases, test execution reports, defect reports, regression test evidence, automation documentation, and other project deliverables as required.

i: Contribute to virtual and in-person meetings, reviews, planning sessions, sprint ceremonies, technical discussions, test coordination activities, and release readiness reviews with NCIA stakeholders and project team members.

j: Ensure that all testing activities, test artefacts, automated scripts, defect reports, and associated deliverables comply with applicable NCIA testing standards, quality requirements, configuration management practices, and agreed project procedures.

k: Update and expand the produced test assets, automated test scripts, test data, and documentation as necessary to accommodate new, revised, or emerging requirements throughout the duration of the engagement.

l: Support the improvement of NIRIS software quality, reliability, maintainability, interoperability, and operational readiness by providing structured testing, clear test evidence, and timely feedback to the project team.

3. SCOPE OF WORK

The Contractor shall provide the following deliverables classified per service:

Service A: NIRIS Test Case Development, Maintenance and Test Baseline Management

Deliverable A1: Updated and maintained NIRIS test case baseline.

Output:

Updated, maintained, and improved NIRIS test cases covering agreed functional, technical, regression, integration and release-related test scenarios. The deliverable includes the development and maintenance of manual and automated test cases required to support NIRIS baseline development, defect verification, regression testing, release preparation, User Acceptance Testing, and operational validation activities. Test cases shall be developed or updated in accordance with agreed requirements, user stories, defects, change requests, release priorities, and project planning. The test case baseline shall include, where applicable, test cases for agreed NIRIS capabilities such as CESMO integration, historic track data capabilities, RTS subscription mechanisms, interface behaviour, configuration changes, interoperability scenarios, and other functionality included in the agreed release scope.

Outcome:

NIRIS testing remains structured, repeatable, traceable, auditable, and aligned with the agreed requirements, work items, release priorities, and operational use cases. The maintained test case baseline supports consistent verification of NIRIS functionality across development, integration, regression, acceptance, and release preparation activities. It also reduces testing ambiguity by ensuring that test cases clearly define the required preconditions, test steps, expected results, pass/fail criteria, assumptions, and dependencies.

Acceptance Criteria:

Assigned test cases are created, reviewed, updated, or maintained in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe. Test cases clearly define preconditions, test steps, expected results, pass/fail criteria, assumptions, and dependencies where applicable. Test cases are stored and maintained in the agreed test management, issue tracking, configuration management, or project repository environment. Test cases are traceable to relevant requirements, user stories, defects, change requests, release objectives, or operational scenarios where applicable. Obsolete, duplicated, incomplete, or no longer applicable test cases are identified and updated or proposed for removal. Test cases are reviewed and updated where required following software, configuration, interface, or requirement changes. Test cases are suitable for execution in the agreed development, integration, test, release, or acceptance environment. Test cases support manual, automated, regression, integration, interface, interoperability, or release-related testing where applicable. Test case updates are made available for review within the agreed timeframe. Test case limitations, blocked areas, or missing dependencies are documented and communicated when required.

KPIs:

Test Case Completion Rate (%): Percentage of assigned test cases created or updated within the agreed sprint, release, or work package timeframe. Target: ≥ 90%

Test Case Review Acceptance Rate (%): Percentage of submitted test cases accepted without major rework. Target: ≥ 90%

Service B: NIRIS Automated Testing and Test Automation Framework Support

Deliverable B1: Updated NIRIS automated test suite.

Output:

Automated tests developed, updated, maintained, refactored, and executed to support repeatable verification of NIRIS functionality, regression testing, integration testing, interface testing, deployment verification, non-functional testing where applicable, and release validation. The deliverable includes the development and maintenance of automated test scripts, automated test data, test assertions, execution configurations, and supporting automation assets using the agreed tools, frameworks, repositories, and environments. Automated testing shall support the continued evolution and sustainment of the NIRIS software baseline and shall contribute to earlier defect detection, regression stability, and improved release confidence. Where technically applicable, the automated test suite shall be expanded to cover agreed functionality included in NIRIS baseline or release scope, including areas such as CESMO integration, historic track data access, RTS subscription behaviour, interface configuration, message handling, data filtering, and other assigned functional or regression scenarios.

Outcome:

Improved software quality and delivery confidence through repeatable automated testing, earlier defect detection, reduced manual testing effort, and strengthened regression coverage. The automated test suite supports more efficient verification of NIRIS changes across development, integration, release preparation, and sustainment activities. It also improves the ability to identify regressions and provides reusable test evidence for release readiness and governance decisions.

Acceptance Criteria:

Automated tests are developed, updated, maintained, or refactored for assigned functionality where technically applicable. Automated tests are executable in the agreed development, build, test, integration, or CI/CD environment. Automated tests include clear assertions, expected results, and pass/fail logic. Automated tests are committed, reviewed, and maintained in the agreed configuration management environment. Automated test failures are analysed and either corrected, reported, linked to known defects, or documented for follow-up. Automated tests do not introduce unacceptable instability into the automated test suite. Automated tests are updated where required following software, interface, configuration, data model, or environment changes. Automated tests are aligned with agreed coding, scripting, testing, and configuration management practices. Automation limitations, dependencies, unstable tests, or blocked scenarios are documented and communicated where applicable. Automated test execution results are made available to support defect analysis, regression testing, and release readiness decisions.

KPIs:

Automated Test Delivery Rate (%): Percentage of assigned automated test tasks completed within the agreed sprint, release, or work package timeframe. Target: ≥ 90%

Automated Test Execution Success Rate (%): Percentage of automated tests executed successfully in the agreed environment, excluding failures caused by known product defects, unavailable external dependencies, or agreed environmental limitations. Target: ≥ 90%

Service C: NIRIS Regression Testing, Release Preparation, Baseline Verification

Deliverable C1: NIRIS regression and release verification package.

Output:

Regression testing, release testing, defect verification, test execution evidence, test conclusions, and release readiness inputs delivered for agreed NIRIS baselines, including planned NIRIS releases such as NIRIS 4.7 and NIRIS 4.8 where included in the agreed scope. The deliverable includes the preparation, execution, and reporting of regression tests, functional verification, integration verification, release candidate testing, defect retesting, and test evidence required to support acceptance and release decisions. It also includes the preparation and coordination of User Acceptance Testing plans where required by the NCIA Point of Contact or delegated staff.

Outcome:

Planned NIRIS baselines are tested, stabilized, verified, and prepared for acceptance and release in accordance with agreed schedules, release scope, and quality expectations. This deliverable reduces the risk of functional regressions, supports informed release decisions, and contributes to the operational readiness of the NIRIS baseline by providing clear evidence of test execution, pass/fail status, known defects, blockers, risks, and limitations.

Acceptance Criteria:

Regression and release test scope is agreed with the NCIA Point of Contact or delegated staff. Assigned regression, release, and baseline verification activities are completed in accordance with agreed release scope, sprint planning, project priorities, or work package timeframe. Test plans are created or updated for planned NIRIS baselines where required. Test cases and automated tests are prepared, updated, or selected for assigned release items. Regression tests are executed in the agreed test environment. Test execution results are documented through the agreed test management, issue tracking, configuration management, or reporting tools. Failed tests are analysed and linked to known or newly reported defects where applicable. Resolved defects assigned for verification are retested and documented within the agreed timeframe. Regression and release conclusions clearly identify pass/fail status, blocked tests, unresolved defects, risks, limitations, and release readiness considerations. Test evidence is made available to support release readiness, acceptance, and governance decisions. Risks, blockers, dependencies, and test limitations are communicated in a timely manner. User Acceptance Testing plans are prepared and coordinated with the NCIA Point of Contact or delegated staff where required.

KPIs:

Regression Execution Completion Rate (%): Percentage of planned regression tests executed within the agreed timeframe. Target: ≥ 95%

Regression Pass Rate (%): Percentage of executed regression tests passed, excluding tests failed due to agreed open defects, unavailable external dependencies, or accepted environmental limitations. Target: ≥ 90%

Service D: NIRIS Interface, Interoperability and External Event Testing Support

Deliverable D1: NIRIS interface and interoperability test support package.

Output:

Interface and interoperability test cases, test execution results, defect reports, configuration observations, test evidence, and event support inputs covering agreed NIRIS interfaces, standards, data providers, consumers, and interoperability scenarios. This deliverable groups testing activities related to supported standards, external systems, data providers, consumers, and interoperability events. This may include, where applicable and agreed within the release or work package scope: interfaces with data providers and consumers; Link 16 / JREAP support; OTH-Gold support; DIS support; VMF support; AIS support; CESMO-related test support; OANT/SMAQ integration configuration and analyser limitation testing; TDLITS-related test support; INTEND-related test support; CWIX-related test preparation, execution support, analysis, and evidence collection; customer visit test support; other agreed interoperability, interface, or external validation events.

Outcome:

NIRIS remains verified against agreed external systems, data providers, consumers, standards, and NATO interoperability testing environments. This deliverable supports NIRIS interoperability assurance by verifying data exchange, message handling, interface configuration, protocol behaviour, system integration, and expected operational behaviour in representative test and event environments. It also supports early identification of defects, configuration issues, external dependencies, and interoperability risks.

Acceptance Criteria:

Interface and interoperability test scenarios are prepared, reviewed, or updated for agreed standards, protocols, external systems, data providers, or consumers. Tests verify data exchange, message handling, configuration, filtering, transformation, and expected interface behaviour where applicable. Test activities are executed or supported in the agreed development, integration, interoperability, customer, or event environment. Test evidence is captured for agreed interoperability events or formal test activities. Defects, limitations, configuration issues, dependencies, and environmental constraints are documented. Test support is provided for agreed interoperability events, including CWIX-related preparation, execution support, and post-event analysis where required. Test results and observations are made available to support technical analysis, stakeholder discussions, and follow-up actions. Interface and interoperability test support is aligned with the agreed NIRIS release scope, event objectives, and project priorities. Risks, blockers, limitations, and external dependencies are communicated in a timely manner. Lessons learned or improvement opportunities from interoperability events are documented where applicable.

KPIs:

Task Completion Rate (%): Percentage of assigned interface and interoperability-related tasks completed within the agreed sprint, release, event-support, or work package timeframe. Target: ≥ 90%

Service E: NIRIS Test Data Preparation and Test-Event Support Capability

Deliverable E1: NIRIS test data preparation and test-event support package.

Output:

Prepared, validated, maintained, and reusable test data, test scenarios, test execution results, and verification support for NIRIS test data generation, setup verification, regression testing, interoperability testing, and test-event preparation activities. This deliverable may include testing and verification support for: test data for setup verification; track generator functionality; basic track data generation; configurable number of tracks; configurable location and movement; test support for standard protocols used by NIRIS; test data supporting interoperability testing and analysis; test data supporting functional, regression, interface, deployment, or release-related testing; test data supporting historic track data verification where applicable; test data supporting CESMO-related testing where applicable.

Outcome:

Reduced dependency on external simulators for basic test scenarios and improved efficiency of NIRIS test-event preparation, verification, and analysis. This deliverable supports repeatable and controlled testing by ensuring that appropriate test data is available for agreed scenarios. It improves the ability to verify NIRIS functionality, configuration, interface behaviour, track processing, message handling, and release readiness in a consistent and reusable manner.

Acceptance Criteria:

Test data is prepared, validated, maintained, or updated for agreed verification scenarios. Generated or prepared test data supports setup verification, functional testing, regression testing, interface testing, interoperability testing, or release testing where applicable. Test data is configurable, reusable, or repeatable where required. Test data supports agreed test scenarios, including track generation, interface testing, protocol testing, or operationally representative workflows where applicable. Test data limitations, assumptions, dependencies, and configuration requirements are documented. Test data issues affecting execution are analysed, corrected, reported, or documented for follow-up. Test-event support activities are tracked and reported through the agreed project tooling. Test data is stored or referenced in the agreed test management, configuration management, or project repository environment where applicable. Prepared test data does not introduce misleading, invalid, or unusable test results. Test data and test-event preparation activities are aligned with agreed sprint, release, event, or work package priorities.

KPIs:

Test Data Availability Rate (%): Percentage of agreed test scenarios supported by available and usable test data. Target: ≥ 90%

Service F: NIRIS Defect Reporting, Test Documentation, and Continuous Test Process Improvement

Deliverable F1: NIRIS defect verification, test documentation, and improvement package.

Output:

Defects identified, analysed, documented, tracked, retested, and verified using the agreed issue tracking and test management tools, together with updated NIRIS test documentation, test reports, verification evidence, release test inputs, and practical test process improvement recommendations. This deliverable includes the preparation and maintenance of test documentation such as: test plans; test cases; test case reports; test execution reports; regression test reports; defect reports; defect verification evidence; test data documentation; interface and interoperability test documentation; release readiness inputs; updates following software, configuration, interface, or requirement changes; lessons learned and test process improvement inputs. The deliverable also includes practical improvement recommendations related to test automation, regression scope refinement, test data reuse, defect reporting quality, test execution efficiency, and improved reporting transparency.

Outcome:

NIRIS defects are reported clearly, analysed efficiently, and verified systematically, while NIRIS test documentation remains accurate, current, auditable, and suitable for development, testing, governance, sustainment, release preparation, and operational support. This deliverable improves software quality, supports timely stabilization of the NIRIS baseline, and strengthens the transparency and repeatability of the NIRIS testing process. It also enables better release decisions through clear reporting of test results, open defects, risks, blockers, limitations, and improvement opportunities.

Acceptance Criteria:

Defects are documented with clear title, description, reproduction steps, expected result, actual result, environment information, release/build found, severity or priority where applicable, and evidence where applicable. Defects are linked to relevant test cases, requirements, user stories, release items, or change requests where applicable. Resolved defects assigned for verification are retested within the agreed timeframe. Reopened defects include clear justification and supporting evidence. Defect status is maintained accurately in the agreed tool. Test documentation is updated in line with assigned work, agreed project priorities, release scope, and test outcomes. Test reports clearly identify scope, environment, execution status, pass/fail results, defects, blockers, risks, limitations, and conclusions. Documentation is stored in the agreed configuration management, test management, issue tracking, or project repository environment. Test documentation supports release, acceptance, governance, and operational support decisions where applicable. Documentation is delivered within the agreed reporting timeframe. Testing process improvement opportunities are identified and communicated. Proposed improvements are practical, relevant, and aligned with NIRIS delivery priorities. Agreed improvements are implemented or documented for follow-up. Lessons learned from sprint testing, release testing, defect verification, customer support, or interoperability events are captured where applicable.

KPIs:

Test Documentation Completion Rate (%): Percentage of assigned test documentation items completed within the agreed timeframe. Target: ≥ 90%

4. DELIVERABLES COMPATIBILITY

The deliverables produced under this SOW shall be compatible with the NIRIS software baseline, supported interfaces, test environments, operational context, and development and testing infrastructure provided or approved by the NCI Agency. Accordingly, the following requirements shall be met:

All test deliverables, including test cases, automated tests, test scripts, test data, test reports, defect reports, and verification evidence, shall be developed, maintained, executed, and reported in alignment with the existing NIRIS architecture, technology stack, interface definitions, data models, configuration principles, and agreed testing approach.

Test deliverables shall support verification of agreed NIRIS functionality, including baseline functionality, regression scope, release candidates, interface behaviour, interoperability scenarios, deployment verification, defect fixes, and operationally relevant use cases.

Testing deliverables related to CESMO integration, historic track data, RTS subscription mechanisms, and other agreed NIRIS enhancements shall be compatible with the applicable NIRIS data handling mechanisms, supported standards, agreed requirements, and release scope.

Test deliverables shall support verification of NIRIS-supported data exchange formats and interfaces, including but not limited to Link 16, JREAP, VMF, NVG, OTH-Gold, DIS, AIS, CESMO, and other relevant Tactical Data Links or interface standards, where applicable.

Automated tests, test scripts, test data generators, and supporting test utilities shall be compatible with the NATO Software Factory environment and the agreed NIRIS development and testing toolchain, including GitLab, CI/CD pipelines, artifact repositories, test execution tools, issue tracking tools, test management tools, and configuration management repositories, where applicable.

Test automation and supporting test utilities shall be executable within approved containerized or virtualized environments to support portability, repeatability, and consistency across test environments.

Test execution artefacts shall include clear and reproducible instructions, including environment configuration, test data, preconditions, execution steps, dependencies, assumptions, expected results, and pass/fail criteria.

All test cases, automated tests, test scripts, and test data shall take into account relevant NIRIS performance, stability, scalability, and near real-time processing constraints, particularly where testing involves track processing, interface message handling, subscription services, recording, replay, or high-volume data scenarios.

Defect reports and verification evidence shall be compatible with the agreed issue tracking, test management, and reporting processes, and shall contain sufficient information to support analysis, reproduction, prioritization, correction, and retesting.

Any additional testing technologies, automation frameworks, libraries, simulators, test tools, or supporting utilities introduced as part of the deliverables shall be agreed in advance with the NCIA Point of Contact.

All deliverables shall comply with applicable NCIA security policies, information handling requirements, secure testing practices, accreditation constraints, and environment access rules, as instructed by the NCIA Point of Contact or delegated staff.

5. WORK PACKAGES DELIVERY SCHEDULE

The list below defines the delivery schedule for all work packages under this statement of work. Each work package represents a discrete and manageable unit of work, comprising one or more deliverables that together contribute to the overall objectives of the engagement.

a: For each work package, the Contractor shall deliver the specified outputs within the indicated target delivery date and in accordance with the defined acceptance criteria. The delivery schedule shall serve as the baseline against which progress is monitored, reported, and managed throughout the duration of the engagement.

b: The Work Packages Delivery Schedule and the scope of outputs may be subject to modification in the event of unforeseen circumstances or changes in the needs and requirements of NCIA customers, provided that such modifications do not affect the total price of the bid. Any such modifications shall be made by mutual agreement between NCIA POC and the Contractor and shall be documented in writing.

c: Any modification to the percentage of individual work packages shall be permitted if agreed between NCIA POC and the Contractor in writing, provided that the total aggregate percentage of all work packages equals 100%.

d: Each work package is considered complete only upon full acceptance of all associated deliverables and acceptance criteria.

2026 BASE: 15 July 2026 – 31 December 2026

WP 01: Deliverable A1 – Updated and maintained NIRIS test case baseline. Target Delivery Date: 30 September 2026 / 22 December 2026. Bid Percentage: 25%

WP 02: Deliverable B1 – Updated NIRIS automated test suite. Target Delivery Date: 30 September 2026 / 22 December 2026. Bid Percentage: 20%

WP 03: Deliverable C1 – NIRIS regression and release verification package. Target Delivery Date: 9 October 2026. Bid Percentage: 15%

WP 04: Deliverable D1 – NIRIS interface and interoperability test support package. Target Delivery Date: 30 November 2026. Bid Percentage: 15%

WP 05: Deliverable E1 – NIRIS test data preparation and test-event support package. Target Delivery Date: 30 November 2026. Bid Percentage: 10%

WP 06: Deliverable F1 – NIRIS defect verification, test documentation, and improvement package. Target Delivery Date: 22 December 2026. Bid Percentage: 15%

6. PAYMENT MILESTONES AND PROOFS OF DELIVERABLE

The payment shall be dependent upon successful acceptance of the deliverable completion report and the Delivery Acceptance Sheet (DAS).

Final payment for each deliverable shall be determined in accordance with the extent to which the defined KPIs for that deliverable have been achieved (see Annex B: KPI-to-Payment Mapping Model).

KPI validation shall be performed by NCIA POC.

The Contractor may invoice one or more work packages together, provided they have been formally accepted.

The invoiced amount shall be equal to the sum of the agreed total bid percentages stated in the latest agreed Work Packages Delivery Schedule.

Invoices shall be accompanied with a Delivery Acceptance Sheet signed by the Contractor and the NCIA POC, or the assigned Service Delivery Manager.

No payment shall be made for partially completed or non-accepted work packages.

Payment Milestones:

WP A / 01: Upon formal acceptance of the updated and maintained NIRIS test case baseline deliverables.

WP B / 02: Upon formal acceptance of the updated NIRIS automated test suite deliverables.

WP C / 03: Upon formal acceptance of the NIRIS regression and release verification deliverables.

WP D / 04: Upon formal acceptance of the NIRIS interface and interoperability test support deliverables.

WP E / 05: Upon formal acceptance of the NIRIS test data preparation and test-event support deliverables.

WP F / 06: Upon formal acceptance of the NIRIS defect verification, test documentation, and improvement deliverables.

7. COORDINATION AND REPORTING

The Contractor shall deliver the defined deliverables under the guidance of the NCIA POC, in coordination with the Project Manager, Service Delivery Manager, and relevant technical leads within the NIRIS project.

The Contractor shall primarily deliver the services remotely, unless a specific deliverable explicitly requires on-site execution at an NCIA-designated location.

The development and delivery of the deliverables shall follow an Agile approach, with activities planned, tracked and reviewed through agreed Sprint planning, execution, and review mechanisms.

The Contractor shall: participate in regular coordination activities, including sprint planning, daily stand-ups (as required), sprint reviews, and other project meetings; maintain up-to-date progress tracking through the agreed tools (e.g. Jira or equivalent); communicate proactively any risks, issues, or deviations impacting the delivery of the agreed deliverables.

For each deliverable to be considered complete and eligible for acceptance and payment, the Contractor shall submit a Deliverable Completion Report to the NCIA POC. The Deliverable Completion Report shall include, as a minimum: summary of the work performed; description of the delivered functionality or outcome; evidence of completion (e.g. code commits, test results, deployment artefacts, documentation); traceability to the agreed requirements and acceptance criteria.

The Deliverable Completion Report shall be subject to review and validation by the NCIA POC. The NCIA POC shall provide formal feedback, including: acceptance or rejection of the deliverable; evaluation against the defined acceptance criteria and applicable KPIs; identification of any required corrections or follow-up actions.

Only deliverables formally accepted by the NCIA POC shall be considered complete and eligible for payment in accordance with the defined payment milestones.

8. SECURITY

Performance of the services described in this SOW requires a valid NATO SECRET security clearance prior to the start of the engagement.

It is the responsibility of the contracting company to obtain and maintain the security accreditation of all individuals working on this arrangement.

9. CONSTRAINTS

All the documentation provided under this statement of work shall be based on NCIA templates or the format agreed with the NCIA POC.

All scripts, documentation and required code shall be stored under NATO Software Factory platforms and tools.

10. PRACTICAL ARRANGEMENTS

This is a deliverables-based contract.

The Contractor shall be provided a user account for access to the NATO Software Factory (Azure DevOps).

This SOW requires scheduled travel on site in NCIA The Hague, twice per year or per request in any European sites. The travel, lodging and associated expenses for travel are included in the total price of the bid, such that NCIA shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non-NATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment.

Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not-to-exceed value to cover and reimburse actual expenses upon submission of all receipts and invoices in line with NCIA processes.

The services depicted in this SOW are expected to be carried by either one contractor personnel or a team of contractors for the duration of the agreement. It is up to the bidder to propose the size of the team that delivers the services and produces the deliverables within the timelines allocated.

11. QUALIFICATIONS

[See Requirements]

ANNEX B: KPI-TO-PAYMENT MAPPING MODEL

This Annex establishes the mechanism by which the achievement of defined Key Performance Indicators (KPIs) shall be mapped to the payment due for each deliverable under this Statement of Work. It describes how KPI results will be evaluated and applied for the purpose of determining the final payable amount.

Overall Payment Model

For each deliverable, 70% Fixed Payment shall be released upon formal acceptance, subject to the deliverable meeting the applicable acceptance criteria. 30% Variable Payment shall be contingent upon KPI performance.

Each KPI applicable to a deliverable shall be assigned an equal weighting within the 30% variable payment component (KPI Weight). The proportion of each KPI Weight payable shall be determined in accordance with the KPI scoring bands below.

Meets or exceeds target (100%): 100% of KPI weight payable

Minor deviation (90–99%): 90% of KPI weight payable

Moderate deviation (80–89%): 75% of KPI weight payable

Significant deviation (70–79%): 50% of KPI weight payable

No compliance (< 70%): 0% of KPI weight payable

Total Payment = Fixed Component + Variable Component

Where: Fixed Component = 70% of deliverable value; Variable Component = Sum of (KPI Weight × Percentage of KPI weight payable).

8. SECURITY

• Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement.

11. QUALIFICATIONS

Each contractor personnel must meet the following requirements:

• At least 5 years of professional experience in software testing and quality assurance, with a focus on complex software systems, networked applications, or distributed environments.
• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner.
• Demonstrated experience in working within Agile/Scrum environments, including participation in sprint planning, test planning, sprint execution, defect triage, sprint reviews, and release preparation activities.
• At least 3 years of professional experience in designing, writing, executing, and maintaining manual test cases, including functional, regression, integration, interface, and release-related test scenarios.
• At least 3 years of experience in defect identification, defect reporting, retesting, regression testing, and defect verification using issue tracking and test management tools.
• At least 2 years of experience testing RESTful services, APIs, messaging systems, or data exchange interfaces, including verification of request/response behaviour, data processing, data filtering, and error handling.
• At least 2 years of experience testing Web GUI, REST API, and command-line interfaces, preferably for networking products or interface-heavy software systems.
• At least 2 years of experience working with interoperability testing, including testing of data exchange, message handling, configuration, integration with external systems, or multi-system test environments.
• At least 2 years of professional experience working with test automation frameworks, such as Robot Framework, Gauge, Cucumber, Selenium, Playwright, Cypress, or similar.
• At least 1 year of professional experience with scripting or programming languages used to support test automation, test execution, troubleshooting, or environment configuration, such as Java, Python, Linux Bash, Ansible, or similar.
• At least 1 year of professional experience working with containerized or virtualized test environments, including Docker, or equivalent technologies.
• Demonstrated experience using development, testing, and configuration management tools such as Jira, Zephyr, GitLab, CI/CD pipelines, artifact repositories, or equivalent tools.
• Demonstrable experience in preparing and maintaining test documentation, including test plans, test cases, test execution reports, defect reports, verification evidence, regression reports, and release readiness inputs.
• Experience in defining test scenarios, acceptance criteria, validation approaches, or verification evidence for software deliverables.
• Demonstrable ability to troubleshoot and support issue analysis on Windows Server and Linux-based operating systems, including basic knowledge of IP addressing, routing, DNS, HTTP/HTTPS, Active Directory, certificate management, and service configuration.
• Demonstrable knowledge or experience in interoperability and data exchange standards, particularly within defence. Knowledge of Tactical Data Links, including Link 16, Link 22, OTH-Gold, JREAP, VMF, DIS, AIS, CESMO, or similar standards, is highly desirable.
• Experience working with distributed systems and multi-component architectures, including integration and testing across multiple data sources, services, interfaces, or external systems.
• Familiarity with secure testing practices, controlled test environments, information handling requirements, and working within regulated or accredited environments.
• Possession of relevant technical or testing certifications, including ISTQB, TMap, Microsoft, Red Hat, CompTIA, Cisco, or equivalent certifications, is desirable.
• The Contractor personnel must be a national of a NATO member nation.

At Neighbor, we’re building the largest hyperlocal marketplace the world has ever seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

About the Role

Neighbor is expanding fast, and the partners who list on our platform are the engine behind it. As an SMB Account Executive, you’ll own the full sales cycle across a portfolio of business owners and operators, running a dual motion between larger regional accounts and independent owner/operators who move quickly and want a partner who gets their business.

You’re joining a team with more opportunity than it can cover fast enough. The market is there, the product works, and the people who succeed here are the ones who show up ready to build real relationships and close.

Primary Responsibilities

• Manage the full sales cycle from prospecting and discovery through demo, negotiation, and close
• Work both inbound leads and outbound pipelines to build and maintain a healthy book of business
• Run discovery calls to qualify fit and understand each partner’s space and goals
• Deliver product demos tailored to each partner’s situation
• Keep Salesforce current with pipeline, activity, and deal stage updates daily
• Hand off closed partners cleanly to the onboarding team with full context

Qualifications

Required

• Bachelor’s degree
• 2+ years of sales experience in a measured, quota-carrying role
• Comfortable selling to both corporate buyers and direct owner/operators
• Experience with CRM tools (Salesforce preferred)
• Strong communicator, confident on the phone and clear in writing
• Hunter mentality; you’re energized by building real relationships and closing
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Preferred

• Experience in a vertical-focused or industry-specific sales motion
• Background in parking, real estate, logistics, or operationally complex industries
• Familiarity with outbound prospecting tools (Outreach, Apollo, ZoomInfo, etc.)
• Operationally curious; you like understanding how a business actually runs
• Coachable and hungry to grow within the vertical over time

Benefits

• Generous Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• Hybrid work model - WFH every Monday
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24⁄7

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what are we looking

We are currently looking for someone who can support end‑to‑end HR operations, including maintaining employee records, coordinating with internal and external stakeholders, managing HR documentation, supporting payroll inputs, and contributing to HR projects and engagement activities.

In this role, you will be the backbone of our HR operations—managing personnel records, supporting payroll, handling compliance, and collaborating with internal and external stakeholders. You’ll play a key role in employee engagement initiatives and ensure smooth functioning of HR systems and processes.

What You’ll Do:

• Maintain and organize personnel records and internal databases
• Prepare HR letters, contract, and manage exit formalities
• Liaise with insurance and PF vendors to ensure compliance
• Support leave and attendance processes and respond to employee queries
• Assist payroll with accurate employee data
• Participate in HR projects and engagement activities

What We’re Looking For:

• MBA with 2+ years of HR Operations experience
• Hands-on experience with HRIS/HRMS and ERP systems like SAP or Oracle
• Strong knowledge of labor laws and compliance
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint)
• Ability to work independently and collaboratively across teams

Why Join Us?

• Be part of a collaborative and growth-oriented environment
• Opportunity to work on impactful HR projects and initiatives
• Exposure to global HR practices and compliance standards

Work Model: Hybrid (2 days from office)

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

As an Enterprise Account Executive at Contentsquare based in Spain, you are responsible for driving new business and expansion revenue within a defined portfolio of large enterprises. You own the full sales cycle and act as a trusted strategic advisor to your customers. Your mission is to generate predictable revenue growth, deepen Contentsquare’s footprint across the Iberian market, and position our experience intelligence platform as a mission-critical solution for the world’s leading brands. You operate in a fast-paced, high-performance SaaS environment where execution discipline, forecasting accuracy, and commercial ownership are critical to success.

You’ll be joining a remote Go to Market team in Madrid, or as a hybrid employee part of our Barcelona office operating across the Iberian market.

What you’ll do:

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Iberian enterprise segment, taking full ownership of your territory and pipeline
• Manage the full sales cycle for Contentsquare’s experience intelligence platform, from prospecting through to close
• Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio
• Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader
• Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders
• Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close
• Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability
• Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity
• Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution
• Strengthen Contentsquare’s presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

What makes you stand out:

• 2+ years as a sales hunter (new logo / new revenue acquisition) with proven strategic SaaS experience
• Full English & Spanish language skills
• Proven track record of hitting and exceeding quota in a B2B SaaS environment, selling to large, complex organizations
• Ability to articulate the business value of complex enterprise technology and tailor messaging to senior executive audiences
• Structured and disciplined, with high accountability for your number - forecast accuracy and pipeline quality matter to you
• Sales methodology experience is a strong plus: MEDDIC/MEDDPICC, Challenger Sale, or equivalent
• Operates with ownership, resilience, and an entrepreneurial mindset - every week is quarter end!

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Lifestyle allowance

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Software Engineer to join our development team. This role will report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative.

This position will play a key role in building a new generation of software that redefines how we design, develop, and deliver products. Unlike incremental upgrades, this initiative focuses on creating something entirely new using a Spec-Driven Development (SDD) approach powered by Large Language Models (LLMs). The role involves contributing to AI-assisted engineering workflows, building cloud-native systems, and helping shape the future of software development at RouteSmart.

The Software Engineer will work in an exploratory, fast-evolving environment where not all requirements are fully defined. Success in this role requires curiosity, adaptability, and a willingness to experiment with new tools, frameworks, and methodologies. Responsibilities include developing high-quality code, collaborating across teams, and contributing to the definition of new engineering standards. Experience with cloud-native technologies (Linux, Docker, Terraform) and modern development practices is highly valued.

The ideal candidate is passionate about innovation and thrives in solving complex, ambiguous problems. They will contribute to delivering reliable, high-quality solutions while helping drive forward RouteSmart’s next generation of technology. Strong technical skills, attention to detail, and the ability to collaborate effectively within a dynamic team environment are essential.

The typical base pay range for this position at the start of employment is expected to be between $95,000–$145,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience.

This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week. However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Washington.

Essential Duties & Responsibilities

• Orchestrate AI across the SDLC by utilizing LLM co-pilots during design, coding, testing, debugging, and optimization

• Convert product requirements into structured specifications that drive deterministic system behavior

• Partner with AI tools to generate APIs, services, and workflows directly from written specifications

• Refine prompts and development workflows to ensure consistent, high-quality, and secure code outputs

• Design clean, modular, and composable microservice architectures using best-fit technologies

• Use AI to rapidly understand, extend, and refactor systems across diverse technology stacks, including:

  • Rust / Go for performance-critical backend services
  • Python / Node.js for orchestration and rapid iteration
  • Java / .NET for enterprise-grade workloads
  • React / Angular (TypeScript) for web applications
  • Swift / Kotlin for mobile applications

• Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing

• Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform

• Build and manage modern CI/CD pipelines to enable safe and frequent delivery

• Ensure systems are secure, observable, scalable, and cost-efficient

• Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues

• Integrate automated, AI-driven validation checks into build and deployment pipelines

• Perform ongoing threat modeling across distributed, multi-language systems

• Serve as the final human validator for AI-driven architectural and logical decisions

• Identify and mitigate risks such as model bias, hallucinations, or incorrect outputs

• Ensure data privacy and compliance with organizational security standards

• Research and evaluate emerging coding and AI standards to improve security, quality, and performance

• Perform other duties and responsibilities as assigned

• Solid understanding of microservices architecture, API design, and distributed systems fundamentals.

• Technology Experience (At least one area):

• Web: React or Angular (TypeScript/JavaScript)

• Backend: Python, Node.js, Java, .NET, Go, or Rust

• Mobile (Preferred): Swift or Kotlin

• Hands-on experience with Docker, modern CI/CD pipelines, and Infrastructure-as-Code (Terraform preferred) in AWS, Azure, or GCP.

• Practical experience with (or a strong personal interest in) Generative AI/LLMs and prompt engineering concepts. An understanding of AI limitations is a major plus.

• Ability to collaborate effectively within a team environment

• Familiarity with modern development practices and automation

• Curiosity and a growth mindset

• Adaptability in ambiguous situations

• Willingness to experiment with new tools, frameworks, and methodologies

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field

Within your first 6 months, you will:

• Fully adapt to Spec-Driven Development workflows as your primary development model.
• Successfully use AI to accelerate development and iteration cycles without sacrificing quality.
• Contribute core production-grade components to our polyglot, scalable platform.
• Collaborate with the team to define new engineering standards and best practices for AI-assisted development.

This role is not about knowing every language—it is about being able to learn, adapt, and build across any stack using AI as your amplifier.

If you are excited by ambiguity, experimentation, and redefining how software is built, Project MOVE is where you will do the most impactful work of your career.

RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are:

• Medical/Dental/Vision/STD & LTD Plans
• Employer paid Life Insurance Plan
• Employee Training & Development
• 401(k) Retirement Savings Plan w/ Employer Match
• Vacation/Sick/Holiday Leave
• Tuition Reimbursement
• Flex hours
• Casual Dress

RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

All candidates must have legal authorization to permanently live and work in the United States.

This position does not qualify for sponsorship.

JOIN THE SAWHORSE TEAM

Sawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. We partner with industry-leading brands, artists, and studios such as Walmart, Google, NBCUniversal, Fanatics, Toyota, Pepsi and Alo to deliver industry-leading, innovative multi-platform content. At Sawhorse, we believe in fostering a culture of collaboration, creativity, and relentless excellence while shaping the future of digital storytelling.

Our projects include:

• Branded content
• Social/Digital Content
• Broadcast commercials
• UGC Gaming platform experiences
• Interactive/Web3 activations (AR, VR, MR, AI)

We are seeking a sharp, organized, and proactive Interactive Bidding Producer to lead the day to day flow of incoming bids across our Interactive business. Owning the rhythm of bidding from intake to handoff: organizing incoming requests, scoping them accurately, building budgets and pitch materials, and making sure every bid that goes out is one we can actually deliver. You will report to the Head of Interactive and work closely with creative, strategy, game direction, engineering, art, and community leads to pull together the right team for each opportunity.

This role is offered initially as a freelance position with potential to transition into a full-time salaried role based on fit and business need.

Our office is located in Los Angeles. This is a hybrid role with expected attendance for client meetings and team collaboration at our Studio City office and around the LA area as needed. General working hours are 9:30 AM to 7:00 PM PST.

• Client Intake: Oversee incoming bid requests, asking the right questions to fully understand creative, timing, and budget scope before quoting.
• Scoping & Estimating: Convert client conversations into clear scopes of work, accurate budgets, and practical schedules. Structure lean, expanded, or phased options when needed and make sure everything being proposed can actually be delivered.
• Interactive Budgeting: Build budgets for interactive gaming experiences and branded activations, including Roblox, Fortnite, and broader UGC platforms.
• Pitch Materials Oversight: Oversee the creation of decks and pitch materials, making sure scope, budget, and resourcing line up cleanly before they reach the client.
• Cross-Disciplinary Coordination: Pull in creative, strategy, game direction, engineering, art, and community leads as each bid requires. Know when to go broad and when to keep the team tight.
• Schedule & Pipeline Management: Maintain bidding calendars, prioritize an ongoing task list, and run regular status updates to keep every bid moving on time.
• Client Communication: Maintain clear and constant communication with clients and leadership on deadlines, budget concerns, and project progress.
• Project Greenlight Handoff: On project greenlight, brief the production team on what was sold, the assumptions behind it, and the key risks and pressure points.
• Industry Awareness: Stay current on interactive platform capabilities, pricing trends, and emerging formats so bids reflect what is actually achievable today.

Qualifications

• Experience: 5+ years of experience in production, bidding, or project management roles within interactive, gaming, digital, or branded content environments.
• Interactive Fluency: Strong general knowledge of the interactive landscape, including UGC gaming platforms, branded activations, and digital production workflows.
• Budgeting Expertise: Demonstrated ability to build accurate budgets for interactive and gaming projects, with a working knowledge of platform-specific cost structures.
• Scoping Discipline: Track record of turning ambiguous client conversations into clear, deliverable scopes and watertight budgets.
• Cross-Functional Leadership: Comfortable pulling together teams across creative, technical, and production disciplines, and keeping them aligned without micromanaging.
• Client-Facing Presence: Professional, calm, and confident in client-facing settings, including bidding calls and budget negotiations.
• Communication: Clear, concise written and verbal communication across leadership, clients, and team members.
• Operational Sharpness: Strong organizational instincts, ability to manage multiple bids in parallel, and comfort working at pace.
• Availability: Willingness to work occasional weekends or late nights when bidding deadlines require it.

Nice To Have’s

• Hands-on experience with Roblox or Fortnite Creative/UEFN bidding specifically
• Background in commercial production, branded content, or agency-side bidding before moving into interactive
• Existing relationships with brand marketers, agencies, or game studios
• Experience contributing to pitch decks beyond budget and scope

$2,300 - $2,500 per week freelance, with potential transition to a full-time salaried role at $100,000 to $120,000 annually based on fit and business need

EEO Statement

Sawhorse Productions is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Sawhorse Productions will provide reasonable accommodations for qualified individuals with disabilities. Sawhorse Productions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world’s best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What You’ll Do

Brex is looking for a strategic and creative Customer Marketing Manager to design scalable, efficient customer marketing programs that drive acquisition, retention, and expansion. You will identify and tell powerful customer stories that provide fuel for the Marketing and Sales teams. You’ll build an efficient and effective customer reference program that helps Sales find references to close deals. And you’ll help ensure a high volume of high-performing case studies, customer videos, event panels, and more, as well as manage customer logo rights that help Brex show strong social proof in marketing.

Where you’ll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Build and maintain a customer reference program with a robust roster of customer references who can support reference calls with prospects
• Identify strategic customer advocates and lead development of customer content, including case studies, videos, panel participation, and testimonials
• Maintain a scalable library of customer proof points that support PR and thought leadership programs, campaigns, executive storytelling, and global industry events
• Lead content development for customer speaker presentations for major events, webinars, and conferences, from sourcing speakers to speaker prep and execution
• Track, analyze, and report on the performance of customer marketing campaigns and programs
• Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing and sales collateral
• Serve as a trusted advisor to cross-functional stakeholders on how to leverage customer content and references for maximum impact

Requirements

• 5+ years of experience in customer marketing (B2B experience preferred; finance or tech a plus)
• Proven ability to build trusted relationships with customers and cross-functional stakeholders, including sales enablement and customer success teams
• Exceptional storytelling and writing skills across multiple formats and channels
• Strong organizational skills with the ability to manage multiple programs simultaneously
• Data-driven mindset with experience measuring engagement and program impact
• Strong understanding of the customer lifecycle and the role customer marketing plays across acquisition, expansion, and retention

Compensation

The expected salary range for this role is USD $131,984 - $164,980.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world’s best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What You’ll Do

Brex is looking for a strategic and creative Customer Marketing Manager to design scalable, efficient customer marketing programs that drive acquisition, retention, and expansion. You will identify and tell powerful customer stories that provide fuel for the Marketing and Sales teams. You’ll build an efficient and effective customer reference program that helps Sales find references to close deals. And you’ll help ensure a high volume of high-performing case studies, customer videos, event panels, and more, as well as manage customer logo rights that help Brex show strong social proof in marketing.

Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Build and maintain a customer reference program with a robust roster of customer references who can support reference calls with prospects
• Identify strategic customer advocates and lead development of customer content, including case studies, videos, panel participation, and testimonials
• Maintain a scalable library of customer proof points that support PR and thought leadership programs, campaigns, executive storytelling, and global industry events
• Lead content development for customer speaker presentations for major events, webinars, and conferences, from sourcing speakers to speaker prep and execution
• Track, analyze, and report on the performance of customer marketing campaigns and programs
• Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing and sales collateral
• Serve as a trusted advisor to cross-functional stakeholders on how to leverage customer content and references for maximum impact

Requirements

• 5+ years of experience in customer marketing (B2B experience preferred; finance or tech a plus)
• Proven ability to build trusted relationships with customers and cross-functional stakeholders, including sales enablement and customer success teams
• Exceptional storytelling and writing skills across multiple formats and channels
• Strong organizational skills with the ability to manage multiple programs simultaneously
• Data-driven mindset with experience measuring engagement and program impact
• Strong understanding of the customer lifecycle and the role customer marketing plays across acquisition, expansion, and retention

Compensation

The expected salary range for this role is USD $131,984 - $164,980.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Description

🌍 Hello World!

We are The Codest-  International Tech Software Company with tech hubs in Poland delivering global IT solutions and projects. Our core values lie in “Customers and People First” approach that prioritises the needs of our customers and a collaborative environment for our employees, enabling us to deliver exceptional products and services.

Our expertise centers on web development, cloud engineering, DevOps and quality.  After many years of developing our own product - Yieldbird, which was honored as a laureate of the prestigious Top25 Deloitte awards, we arrived at our mission: to help tech companies build impactful product and scale their IT teams through boosting IT delivery performance. Through our extensive experience with product development challenges, we have become experts in building digital products and scaling IT teams.

But our journey does not end here - we want to continue our growth. If you’re goal-driven and looking for new opportunities, join our team! What awaits you is an enriching and collaborative environment that fosters your growth at every step.

💡 Project Description:

We are looking for an experienced Fullstack Developer to support transition and replacement of the Workforce Management SharePoint site, and to assist with the ongoing feature development and delivery of ComPass, the new Workforce Management/New Joiner application. Primary responsibilities will be to design, develop and maintain applications and features, and to support the testing and productionisation of the greenfield application. A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.

Please note: this is a hybrid position, you will be expected to come into the office 6 days per month overall (the office is located in Kraków).

Requirements

📈 Your Responsibilities:

• Translate application requirements and use cases into functional features

• Design, build, and maintain efficient, reusable, and reliable code

• Maintain excellent code quality

• Ensure the best possible performance, quality, and responsiveness of applications

• Identify bottlenecks and bugs, and devise solution-based responses to problems

• Support the ongoing development and productionisation of .NET solutions

🔑 Key Requirements:

• Proficient in C#, with a good knowledge of its ecosystems

• Familiarity with .NET, including .NET 6 onwards

• Strong experience with Microsoft SQL Server

• Familiarity with MVC and Web API

• Frontend development experience including HTML, CSS, JavaScript, and modern frameworks/libraries (e.g., React, Angular, or similar)

• Proficient understanding of code versioning tools including Git

• Strong understanding of object-oriented programming

• Experience writing reusable C# libraries

• Familiar with various design and software architectural patterns

• Understanding of fundamental design principles behind scalable applications

• Experience implementing automated testing platforms and unit tests

• Familiarity with continuous integration

• Proficient in English (Full professional proficiency)

📜Our Promise (what you can expect from us):

• 18-22k PLN on B2B

• Hybrid work (6x per month from the office in Kraków)

• 300 PLN to use on our benefits platform, Worksmile - gift cards, medical services, sports, etc.

• Our B2B contract contains provisions that allow you to obtain IP BOX support

• Integration events, education opportunities and much more…

• A unique opportunity to take your career to the next level - we’re looking for people who want to create an impact. You have ideas, we want to hear them!

📌Recruitment process:

• 30 minute screening call online with our recruiter, Justyna

• 1h technical interview

• 1h client interview

• Offer

Questions, insights? Feel free to reach out to our recruiting team:

justyna.pazdalska@thecodest.co

In the meantime, feel free to visit our website where you can find key facts about us.

We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Key Responsibilities:

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Qualifications:

• 4+ years of related experience
• Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
• Familiarity with configuration formats such as JSON and YAML.
• Proven experience in troubleshooting and problem-solving within a software environment.
• Ability to modify, maintain, and optimize scripts.
• Proficiency in working with REST APIs.

Bonus Points:

• Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).

• Basic knowledge of SQL and relational databases.

• Experience with feature flag management software.

• Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

• HMO with 1 free dependent upon hire

• Life Insurance

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company

• Work from Home (with onsite training at Makati or SM Clark)

• Dayshift but can change depending on client’s needs

• Php 74,000 - 78,500 all in

JOIN THE SAWHORSE TEAM

Sawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. We partner with industry-leading brands, artists, and studios such as Walmart, Google, NBCUniversal, Fanatics, Toyota, Pepsi and Alo to deliver industry-leading, innovative multi-platform content. At Sawhorse, we believe in fostering a culture of collaboration, creativity, and relentless excellence while shaping the future of digital storytelling.

Our projects include:

• Branded content
• Social/Digital Content
• Broadcast commercials
• UGC Gaming platform experiences
• Interactive/Web3 activations (AR, VR, MR, AI)

We are seeking a sharp, organized, and proactive Interactive Bidding Producer to lead the day to day flow of incoming bids across our Interactive business. Owning the rhythm of bidding from intake to handoff: organizing incoming requests, scoping them accurately, building budgets and pitch materials, and making sure every bid that goes out is one we can actually deliver. You will report to the Head of Interactive and work closely with creative, strategy, game direction, engineering, art, and community leads to pull together the right team for each opportunity.

This role is offered initially as a freelance position with potential to transition into a full-time salaried role based on fit and business need.

Our office is located in Los Angeles. This is a hybrid role with expected attendance for client meetings and team collaboration at our Studio City office and around the LA area as needed. General working hours are 9:30 AM to 7:00 PM PST.

• Client Intake: Oversee incoming bid requests, asking the right questions to fully understand creative, timing, and budget scope before quoting.
• Scoping & Estimating: Convert client conversations into clear scopes of work, accurate budgets, and practical schedules. Structure lean, expanded, or phased options when needed and make sure everything being proposed can actually be delivered.
• Interactive Budgeting: Build budgets for interactive gaming experiences and branded activations, including Roblox, Fortnite, and broader UGC platforms.
• Pitch Materials Oversight: Oversee the creation of decks and pitch materials, making sure scope, budget, and resourcing line up cleanly before they reach the client.
• Cross-Disciplinary Coordination: Pull in creative, strategy, game direction, engineering, art, and community leads as each bid requires. Know when to go broad and when to keep the team tight.
• Schedule & Pipeline Management: Maintain bidding calendars, prioritize an ongoing task list, and run regular status updates to keep every bid moving on time.
• Client Communication: Maintain clear and constant communication with clients and leadership on deadlines, budget concerns, and project progress.
• Project Greenlight Handoff: On project greenlight, brief the production team on what was sold, the assumptions behind it, and the key risks and pressure points.
• Industry Awareness: Stay current on interactive platform capabilities, pricing trends, and emerging formats so bids reflect what is actually achievable today.

Qualifications

• Experience: 5+ years of experience in production, bidding, or project management roles within interactive, gaming, digital, or branded content environments.
• Interactive Fluency: Strong general knowledge of the interactive landscape, including UGC gaming platforms, branded activations, and digital production workflows.
• Budgeting Expertise: Demonstrated ability to build accurate budgets for interactive and gaming projects, with a working knowledge of platform-specific cost structures.
• Scoping Discipline: Track record of turning ambiguous client conversations into clear, deliverable scopes and watertight budgets.
• Cross-Functional Leadership: Comfortable pulling together teams across creative, technical, and production disciplines, and keeping them aligned without micromanaging.
• Client-Facing Presence: Professional, calm, and confident in client-facing settings, including bidding calls and budget negotiations.
• Communication: Clear, concise written and verbal communication across leadership, clients, and team members.
• Operational Sharpness: Strong organizational instincts, ability to manage multiple bids in parallel, and comfort working at pace.
• Availability: Willingness to work occasional weekends or late nights when bidding deadlines require it.

Nice To Have’s

• Hands-on experience with Roblox or Fortnite Creative/UEFN bidding specifically
• Background in commercial production, branded content, or agency-side bidding before moving into interactive
• Existing relationships with brand marketers, agencies, or game studios
• Experience contributing to pitch decks beyond budget and scope

$2,300 - $2,500 per week freelance, with potential transition to a full-time salaried role at $100,000 to $120,000 annually based on fit and business need

EEO Statement

Sawhorse Productions is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Sawhorse Productions will provide reasonable accommodations for qualified individuals with disabilities. Sawhorse Productions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

Role OVO-View

Location: Hub based! Glasgow, Bristol, London

But you have the flexibility to work wherever suits you best. Minimum 1 hub visit per quarter for team planning.

Team: Performance and Insight

Salary banding:  £34,620 - £42,500

Experience: Proven experience in similar role, with broad experience of team working and cross functional engagement

Working pattern: Full-Time

Reporting to: Analytics Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Domain expert, technician of data, delivery

Top 3 qualities for this role: Data analyst, Communicator, Designer

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Through systematic data management and end-to-end workflow mapping, our team uncovers and eliminates operational waste. Streamlining these processes directly reduces carbon emissions, while our focus on automation and AI provides the scalable data infrastructure needed to track and accelerate the transition to net zero.

This role in a nutshell:

You’ll work alongside a team of experienced analysts, led by a Principal Analyst, to create engaging MI that tells our business story. By partnering closely with operational functions, you will provide the thought leadership needed to shape their data domains - focusing on reducing data-search time and maximising decision-making capability. You will also drive fresh methodologies in MI design and visualisation to deliver intuitive, fit-for-purpose reporting, while collaborating across Operations to build “playbooks for performance” that standardise how success is measured.

Your key outcomes will be:

Data & Technical Delivery

• Automated & Governance-Led Reporting: Build reliable, automated data processes and pipelines from trusted sources, adhering to strict data governance standards for maximum accuracy and scalability.

• Tailored Visualization: Design and deliver reusable views, dashboards, and regulatory reports tailored to different organizational audiences and platforms.

• Proactive System Maintenance: Automate data connection monitoring, quickly troubleshoot breakages, and maintain seamless data flows.

Insights & Communication

• Data Storytelling: Extract trends and present engaging data narratives to audiences, collaborating with senior analysts for support when needed.

• Collaboration & Feedback: Participate actively in workshops, communicate clearly, and support the team through constructive peer reviews for junior members.

• Continuous Learning: Actively seek feedback from all levels, research knowledge gaps, and pursue self-development opportunities.

Commercial & Stakeholder Impact

• Relationship Building: Foster strong, collaborative relationships with colleagues and stakeholders, working effectively towards shared goals.

• Strategic Alignment: Identify risks and opportunities tied to business objectives, and confidently challenge priorities that do not align with company strategy.

• Team Dynamics: Support a positive workplace by identifying workflow or culture issues and contributing to solutions.

Customer Focus

• Customer-Centric Mindset: Maintain a “customer in the room” mentality by tracking satisfaction metrics, analyzing customer behaviors, and digging into the root causes of their common problems.

You’ll be successful in this role at OVO if you…

• Are looking to enhance your skills in building MI and reporting skills within a best in class data governance structure - effectively constructing new MI and reporting that is reliable and delivers on our data governance standards.
• Passionate about working in a team of analysts - to participate in developing the central team and providing new analytical capabilities to Operations by providing training and support to staff on data analysis and interpretation.
• Love solving complex data problems and making a difference through collaboration - Bringing the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning with support from a team of experts in the central Performance and MI team. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.
• Are keen to develop your own skills and ways of working - We want to help enhance your skills whilst working here, and you’ll have time to do this. We also run community engagement events, mentoring/coaching and there are ample opportunities for peer to peer and self led learning based around our career framework
• Have mastery of the key technical skills - Confident in reading, writing and reviewing SQL queries, and fluent with more advanced features including analytic/window functions, CTEs, subqueries.. Can contribute to story building by providing insights from data exploration. Able to use these tools to solve simple problems relating to conversion rates or user journeys.
• Have previous experience in an analytics role where you have used SQL and Tableau skills
• Are comfortable with a dynamic environment - you’re confident with adapting to change and trying out new ways of working and merging new methodologies
• Challenge the status quo - you’re continuously looking to improve and build something great
• Enjoy working in cross-functional teams - we’re all about collaboration and working together to understand and solve problems.

Let’s talk about what’s in it for you

We’ll pay you between £34,620 and £42,500, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It’s up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

By joining our Foundations department, you will be working alongside talented individuals grouped in small agile teams that each have strong ownership on their piece of these goals. Foundations is composed of seven teams which “provide consistent, easy to use, infrastructures, services, and expertise to support BlaBlaCar’s growth and evolution”.

The Site Reliability Engineering team (SRE) is responsible to provide best in class Observability, Alerting and Incident management tools and processes to service teams. As an enabling team, we help BlaBlacar engineers to efficiently improve their service reliability. Empowering developers and bringing them our reliability expertise are at the core of our daily work.

Technical stack:

• Core Infrastructure: Kubernetes, Google Cloud Platform

• GitOps/Delivery: GitHub, Terraform, Flux, Helm, Jenkins

• Observability/Incident Management: Datadog, Opentelemetry, Grafana IRM,

• In house Synthetic Tests platform: Playwright, Qualcium, SauceLabs

• Languages: Go / Python for Tooling, Typescripts/JS for the testing platform

Your responsibilities

• Support software engineers by creating, maintaining, and improving observability and alerting tools and frameworks. You embrace the use of AI, leveraging agentic to eliminate toil and streamline your daily tasks

• Own the Service Level Objectives (SLOs) framework, assist in the design and maintenance of indicators (SLI) and objectives to ensure service reliability.

• Owning the incident management process by defining best practices, standards, and ensuring continuous improvement through post-mortems and chaos engineering. While developers handle incidents within their scope, you could step in as Incident Commander during high-severity incidents, leading coordination efforts .

• Develop and maintain tools, such as Terraform modules or Go apps, to help automate and enhance reliability across services.

• Build and promote reporting on operational metrics and incidents to drive distributed and continuous improvement.

Your qualifications

• 1 to 5 years of experience in SRE, DevOps, or Software Engineering roles

• Working in a multidisciplinary environment will request strong communication skills : you’ll need to adapt your communication level to other teams expertise and be able to understand their needs

• Strong knowledge of observability tools (e.g., Datadog) and understanding of metrics, logging, and tracing.

• Troubleshooting/oncall experience in production environments, diagnosing and resolving technical issues effectively (experience with Kubernetes is a plus).

• Full working proficiency in English

• Fit with our BlaBlaPrinciples

• Thriving in a collaborative, fast-growing and innovative environment

• Ability to take ownership, aligned with business priorities and navigating in different contexts

• Nice to have:

  • Familiarity with incident management platforms (e.g., Grafana IRM) is a bonus

  • Experience working with Service Level Objectives (SLOs) and Service Level Indicators (SLIs)

  • Exposure to programming in Go or a strong interest in learning it.

  • Experience in integrating Opentelemtry

  • Backend services are built using multiple programming languages: while development skills aren’t required, familiarity with object-oriented programming and scripting languages is an advantage.

  • Familiarity with web/mobile testing tools or a strong curiosity to understand how software is tested at scale.

What we have to offer

• Hybrid status for this role : 2-3 days at the Office

• 4 additional weeks on top of legal maternity/paternity leaves

• 50% healthcare coverage (Alan)

• Financial support for home office equipment

• Minimum 25 days holiday per year

• Local meal plan policy (Swile card)

• 50% transportation paid (Forfait Mobilité Durable)

• Free unlimited carpooling & bus rides

• Personal growth via trainings, mentorship, and internal mobility opportunities

• Employee Stock ownership plan

• Regular team building events

• 1 day off per year to test our product

Interested in joining the ride?

• a 45-min video-call with Maxime, Talent Acquisition Manager,  to get to know you, understand your career expectations and answer your questions

• a 60-min video-call with Damien Bertau, Hiring Manager, to discuss your experience and share more details about the team

• a 90-min system design interview with 2 team members to discuss about your technical expertise

• a 45-min video-call with Maxime Fouilleul, Head of Foundations, to get a wider vision of the department and its strategy

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

Please note that one of these interviews will be onsite.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please note that candidates must currently live in the following states; DC, Maryland, New York, Pennsylvania, Virginia.  The selected candidate will be working remotely day to day, but should be available to meet with clients as appropriate. Join Civis as an Account Executive and lead our continued growth in the nonprofit sector.  We’re seeking a passionate and driven individual to shape and execute our sales strategy, bringing our all-in-one data and AI platform to mission-driven organizations and empowering them to make data-informed decisions.  In this role, you’ll build high-value relationships and drive revenue growth in a sector where we already have a strong presence.  We value both strategic thinking and a hands-on approach, and we’re looking for an account executive who embodies that balance.  If you’re excited to make a real difference by helping nonprofits unlock the power of their data, this is the perfect opportunity.

What You’ll Do

• Drive Revenue Growth: Take ownership of the sales cycle from lead generation to close, consistently meeting and exceeding revenue targets while ensuring a strong pipeline.
• Expand Our Presence in the Nonprofit Sector: Identify, strategize, and execute on opportunities to deepen our sales presence in the nonprofit space, leveraging existing relationships and identifying new areas for growth.
• Build and Nurture Relationships: Cultivate and manage relationships with key stakeholders, decision-makers, and influencers within the nonprofit sector, ensuring a deep understanding of their data needs.
• Market Analysis & Insights: Conduct in-depth market research to identify trends, opportunities, and competitive landscapes within the nonprofit sector, informing strategy and sales initiatives.
• Product/Service Alignment: Collaborate with the product and professional services teams to ensure our offerings align with the evolving needs of nonprofits, providing valuable insights to enhance our solutions.

What We’re Looking For (Minimum Qualifications)

• 6+ years of sales experience, with a demonstrated track record of closing deals in the nonprofit sector or adjacent industries.
• Strong understanding of the nonprofit landscape, including challenges, funding cycles, and decision-making processes.
• Proven ability to develop and execute sales strategies in a vertical, not just work in an assigned territory.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong relationships with clients and stakeholders.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Strong experience in enterprise sales.

Bonus Points

• Existing relationships with senior leaders at national or regional nonprofits, particularly in advocacy, international development, or social services.
• Familiarity with how nonprofits evaluate and adopt technology, including the role of board oversight, grant restrictions, and multi-year budgeting.
• Prior experience at a startup or growth-stage company where you helped build the sales motion, not just execute it.

You Should Apply If:

• You are excited about growing our presence in the nonprofit sector and driving impact.
• You are a strategic thinker with a “doer” mentality who thrives in a fast-paced, dynamic environment.
• You enjoy mentoring and building high-performing sales teams.
• You are passionate about empowering nonprofits through data and technology.

You Should Not Apply If:

• You prefer a highly structured environment with well-defined processes.
• You are uncomfortable working in a lean, fast-growing company.
• You lack experience selling to the nonprofit sector or mission-driven organizations.

Civis embraces the individuality of our employees and we celebrate each other’s differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We’re proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact internalrecruiting@civisanalytics.com

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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