The Daily Signal Media Group seeks an experienced journalist to serve as a news reporter covering Virginia state government and politics. This position will focus on delivering accurate and timely reporting on legislative sessions, policy developments, and political movements that affect citizens' daily lives. This is an independent contractor position and does not include benefits.

Position Overview

As our Virginia correspondent, you will be responsible for producing original news coverage that examines how government actions and policies impact communities. You will work independently to develop sources, identify newsworthy stories, and deliver compelling content that helps readers understand complex political issues.

Key Responsibilities

• Monitor and report on legislative sessions, committee hearings, and executive actions.
• Develop and maintain relationships with legislators, officials, policy experts, and other key sources.
• Write clear, accurate news stories on tight deadlines about state government activities.
• Produce in-depth analysis pieces examining major policy initiatives and their implications.
• Cover breaking political news and developments.
• Identify emerging trends in policy and politics that deserve coverage.
• File public records requests and analyze government documents.
• Maintain an active presence on social media platforms to share stories and engage with readers.
• Collaborate with editors on story development and editorial planning.

Location and Schedule

• Must be based in Virginia or willing to travel to Richmond.
• Position requires regular presence at the Virginia General Assembly during legislative sessions.
• Flexible schedule with availability for evening/weekend coverage as news warrants.

Rate / Salary

$300/article. Competitive contract rate commensurate with experience. Payment structure based on story production and performance. Travel expense reimbursement for approved coverage outside the capital region.

The Daily Signal is a digital-first news publication committed to factual, in-depth reporting on politics and policy.

Hybrid role in CDMX

Buscamos un perfil administrativo para brindar soporte al equipo de Project Management Office (PMO), colaborando en la organización, seguimiento y coordinación de tareas vinculadas a proyectos.

Responsabilidades:

Soporte administrativo al Project Manager en la gestión diaria de proyectos

Organización y actualización de documentación, reportes y seguimiento de avances

Coordinación de reuniones, agenda y minutas

Carga y mantenimiento de información en herramientas de gestión

Elaboración de reportes y presentaciones utilizando herramientas de Microsoft Office

Control y seguimiento de tareas, deadlines y entregables

Requisitos:

Manejo de herramientas de Microsoft Office (principalmente Excel, PowerPoint y Word) [HR - Andres Mendoza | Word]

Experiencia en tareas administrativas y/o soporte a equipos de proyectos (deseable)

Conocimiento básico de procesos o gestión de proyectos (valorable)

Skills:

Perfil ordenado y detallista

Metódico y organizado para gestionar múltiples tareas

Buen manejo del tiempo y priorización

Proactividad y disposición para el trabajo en equipo

Buenas habilidades de comunicación

Business Intelligence (Power BI) Analyst

Client: Government of Alberta (GoA) – Technology and Innovation
Project: Digital Regulatory Assurance System (DRAS)
Location: Remote within Canada (Occasional onsite meetings in Edmonton, AB)
Duration: Long-Term Contract (Approx. 18 Months + Possible 6-Month Extension)
Hours: 36.25 Hours/Week (Monday – Friday, Alberta Time)
Start Date: June 2026

About the Project

The Digital Regulatory Assurance System (DRAS) is a major Government of Alberta initiative led by Environment and Protected Areas (EPA) to modernize, digitize, and streamline environmental and natural resource regulatory processes.

DRAS supports the complete regulatory lifecycle—from application and authorization through compliance monitoring, remediation, and closure—using a single digital platform. As the volume and complexity of data continue to grow, the program requires an experienced Business Intelligence Analyst to provide advanced analytics, reporting, dashboard development, and data-driven insights that support operational and strategic decision-making.

Key Responsibilities

• Design, develop, and maintain advanced dashboards, scorecards, and visual analytics using Microsoft Power BI.
  
• Build and optimize enterprise reporting solutions using Power BI, DAX, and Power Query.
  
• Develop and maintain data models, semantic models, and ETL processes.
  
• Integrate Power BI solutions with Azure-based data platforms and on-premises data sources.
  
• Collaborate with business stakeholders, data architects, and data engineers to understand reporting requirements and KPIs.
  
• Translate business requirements into scalable analytical and reporting solutions.
  
• Conduct data analysis to identify trends, patterns, anomalies, and business opportunities.
  
• Present analytical findings and recommendations to business and executive stakeholders.
  
• Implement and maintain Power BI Service features including scheduled refreshes, alerts, and workspace management.
  
• Configure Row-Level Security (RLS), incremental refresh, and performance optimization strategies.
  
• Ensure data quality, consistency, governance, and security compliance.
  
• Provide end-user support, training, and documentation.
  
• Leverage AI-assisted analytics tools to automate insights generation and enhance reporting capabilities.
  
• Perform other related duties as required.
  

Mandatory Qualifications

Education

• Post-secondary Degree, Diploma, or Certificate in Computer Science, Information Technology, Data Analytics, or a related discipline.
  
  

Experience

• 5+ years of experience translating business requirements into analytical and reporting solutions.
  
• 5+ years of hands-on experience designing, developing, and optimizing advanced Power BI dashboards and reports.
  
• 5+ years of experience with SQL for querying, data transformation, and reporting.
  
• 5+ years of experience analyzing large and complex datasets.
  
• 5+ years of experience developing complex DAX measures, calculated columns, and data models.
  
• 4+ years of experience implementing Power BI Service capabilities including refresh schedules, security, and deployment.
  
• 4+ years of experience designing business intelligence and analytics solutions.
  
• 4+ years of experience using advanced data visualization and storytelling techniques.
  
• Strong experience working with Azure data platforms and enterprise reporting environments.
  

Preferred Qualifications

• Experience with source code control and version management practices.
  
• Experience leveraging AI-assisted analytics tools and technologies.
  
• Experience with Databricks Medallion Architecture.
  
• Experience building data products using Azure Synapse Analytics.
  
• Experience working with Government of Alberta data environments and datasets.
  

Work Arrangement

• Remote work from within Canada is required.
  
• Resource must supply their own computer and equipment.
  
• Windows operating system is preferred for Azure Virtual Desktop (AVD) compatibility.
  
• Occasional onsite meetings may be required in Edmonton, Alberta (approximately 3–4 times annually or as needed).
  
• Travel, accommodation, relocation, and related expenses will not be reimbursed.
  

Security Requirements

• Criminal Record Check may be required prior to project commencement.
  
• Successful candidate must complete mandatory Government of Alberta training, including:
  • Freedom of Information and Protection of Privacy (FOIP)
    
  • Security Awareness Training
    
  • Other required onboarding courses
    

Submission Requirements

Candidates must provide:

• Updated Resume
  
• Detailed project descriptions demonstrating required experience
  
• Employment history in MMM/YYYY to MMM/YYYY format
  
• Three professional references (most recent first)
  

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what are we looking

We are currently looking for someone who can support end‑to‑end HR operations, including maintaining employee records, coordinating with internal and external stakeholders, managing HR documentation, supporting payroll inputs, and contributing to HR projects and engagement activities.

In this role, you will be the backbone of our HR operations—managing personnel records, supporting payroll, handling compliance, and collaborating with internal and external stakeholders. You’ll play a key role in employee engagement initiatives and ensure smooth functioning of HR systems and processes.

What You’ll Do:

• Maintain and organize personnel records and internal databases
• Prepare HR letters, contract, and manage exit formalities
• Liaise with insurance and PF vendors to ensure compliance
• Support leave and attendance processes and respond to employee queries
• Assist payroll with accurate employee data
• Participate in HR projects and engagement activities

What We’re Looking For:

• MBA with 2+ years of HR Operations experience
• Hands-on experience with HRIS/HRMS and ERP systems like SAP or Oracle
• Strong knowledge of labor laws and compliance
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint)
• Ability to work independently and collaboratively across teams

Why Join Us?

• Be part of a collaborative and growth-oriented environment
• Opportunity to work on impactful HR projects and initiatives
• Exposure to global HR practices and compliance standards

Work Model: Hybrid (2 days from office)

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.

How will you make an impact?

DevOps & Automation

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.
• Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
• Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.
• Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.
• Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.
• Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.

Cloud & Application Operations

• Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.
• Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.
• Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.
• Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.
• Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.
• Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.

Documentation, Communication & Governance

• Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.
• Produce metric reports and regular productivity/status updates for internal stakeholders and management.
• Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.
• Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.
• Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.
• Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Have you got what it takes?

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
• Demonstrated experience working as a contributor on a software engineering or platform team.

Technical Skills – Required

• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.
• Experience with distributed source control systems, preferably GitHub or BitBucket.
• Solid understanding of application server technologies including Tomcat and SSH-based remote management.
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.
• Experience with application debugging, performance analysis, and scalability assessment.
• Familiarity with standard application security compliance and best practices.
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.

Technical Skills – Deep Knowledge in at Least One of:

• Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.
• Layer 2⁄3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.
• Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.
• VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.

You will have an advantage if you also have:

• Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.
• Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.
• Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).
• Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.
• Experience with Artifactory or similar artifact repository management.
• NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.
• Knowledge of ETL processes and data pipeline management.
• Call centre or telecoms industry experience.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11151 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Work with a nationally ranked CPA and advisory firm that is passionate for what’s next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio’s Business Operations - Corp Operations Team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for an Administrator, Global Solutions Delivery to join their dynamic team.

Position Responsibilities:

• Provide high level administrative support to several firm leaders, working independently and proactively managing workloads and project timelines.
• Manage calendars, schedule appointments, and coordinate meetings for the executives, including coordination of meeting agenda and pre-meeting materials.
• Handle professionally sensitive and confidential business matters and assist with special projects.
• Coordinate travel arrangements, including transportation, lodging and itinerary planning and manage expense reports.
• Act as a liaison between the executives and other departments, clients and external stakeholders.
• Establish and maintain a rapport with internal clients and vendors.
• Assist with event coordination and management of team events including scheduling group meetings, sending out invitations, reserving locations, arranging for catering/food service, hotel accommodations and ground transportation.
• Work closely with other administrative assistants to complete all projects.
• Prepare expense reports, manage email and utilize critical thinking to solve problems.
• Welcome guests and clients (in-person or on the telephone) and answer or direct inquiries.
• Manage special projects as assigned by the executives.

Qualifications:

• Minimum of five years of executive level administrative support experience, preferably within a professional services firm.
• Bachelor’s degree from an accredited college/university or equivalent work experience.
• Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook. Prefer experience with ClickUp.
• Ability to work a flexible schedule and overtime as needed and to be in the Columbia office approximately 4 days per week.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Professional demeanor and strong interpersonal skills.
• Able to consistently demonstrate high quality in work and relationships.
• Proactive and able to anticipate the needs of the executives.
• Ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to maintain a high level of professionalism at all times.
• Amenable to work on hybrid work arrangement (2 days onsite, 3 days work-from-home)
• Amenable to work on a night shift (8:00pm - 5:00am)

Perks/Benefits we offer for full-time team members:

- Wellness program

- HMO coverage

- Rewards and Recognition program

- Free shuttle service (provided by CDC | for onsite employees)

- Free lunch meal (For onsite employees)

- On-demand learning classes

- Discretionary time off and Holidays

- Performance-based salary increase

- Discretionary incentive compensation based on client or individual performance

- Hybrid set up to selected roles/location, terms and conditions may apply

- CPA & Certification Assistance and Bonus Program

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work with a nationally ranked CPA and advisory firm that is passionate for what’s next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio’s Business Operations - Learning and Development Team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager to join their dynamic team.

Position Responsibilities:

Global L&D Strategy & Execution

• Drive a comprehensive learning strategy aligned with business goals across multiple geographies

• Lead training initiatives across leadership and professional development, tax, audit, CAAS, and other service lines

• Ensure standardization and scalability of programs while adapting to regional needs

Stakeholder Management

• Partner closely with leadership teams across the US, India, Colombia, and the Philippines

• Act as a trusted advisor to business leaders on capability building and workforce development

• Drive alignment between business priorities and learning interventions

Program Design & Delivery

• Collaborate with the Design Studio in the US to build and share learning content

• Where necessary, build unique, structured technical and people skills training programs

• Facilitate high-impact training sessions where required

• Introduce innovative learning methodologies (blended learning, digital tools, AI-augmented processes, etc.)

• Develop and oversee mentoring and coaching programs, aligning goals and structure to Aprio US’ programs.

Team Leadership

• Oversee and guide L&D teams in the Philippines, Colombia and India

• Build and scale the L&D function in India as needed

• Ensure high performance, engagement, and capability development within the team

• Learning Operations & Governance

• Establish robust processes for training needs analysis, program delivery, and evaluation

• Track effectiveness through feedback and business impact metrics

• Drive continuous improvement in learning frameworks and content

• Manage relationships with learning vendors

Qualifications:

• Experience leading a learning and development function, preferably in a professional services environment.
• Proven experience managing L&D across multiple geographies or global teams
• Experience evaluating training program effectiveness through metrics, feedback, and assessments, making continuous improvements based on insights
• Experience leveraging technology to create blended learning programs
• At least 5+ years of working experience
• Certifications (e.g., CLDP) are nice-to-have
• Schedule is dayshift (6:30am to 3:30pm) but must be flexible to work day or mid shifts as needed
• Willing to work in Clark on a hybrid set up

Perks/Benefits we offer for full-time team members:

- Wellness program

- HMO coverage

- Rewards and Recognition program

- Free shuttle service (provided by CDC | for onsite employees)

- Free lunch meal (For onsite employees)

- On-demand learning classes

- Discretionary time off and Holidays

- Performance-based salary increase

- Discretionary incentive compensation based on client or individual performance

- Hybrid set up to selected roles/location, terms and conditions may apply

- CPA & Certification Assistance and Bonus Program

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

As an Enterprise Account Executive at Contentsquare based in Spain, you are responsible for driving new business and expansion revenue within a defined portfolio of large enterprises. You own the full sales cycle and act as a trusted strategic advisor to your customers. Your mission is to generate predictable revenue growth, deepen Contentsquare’s footprint across the Iberian market, and position our experience intelligence platform as a mission-critical solution for the world’s leading brands. You operate in a fast-paced, high-performance SaaS environment where execution discipline, forecasting accuracy, and commercial ownership are critical to success.

You’ll be joining a remote Go to Market team in Madrid, or as a hybrid employee part of our Barcelona office operating across the Iberian market.

What you’ll do:

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Iberian enterprise segment, taking full ownership of your territory and pipeline
• Manage the full sales cycle for Contentsquare’s experience intelligence platform, from prospecting through to close
• Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio
• Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader
• Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders
• Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close
• Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability
• Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity
• Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution
• Strengthen Contentsquare’s presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

What makes you stand out:

• 2+ years as a sales hunter (new logo / new revenue acquisition) with proven strategic SaaS experience
• Full English & Spanish language skills
• Proven track record of hitting and exceeding quota in a B2B SaaS environment, selling to large, complex organizations
• Ability to articulate the business value of complex enterprise technology and tailor messaging to senior executive audiences
• Structured and disciplined, with high accountability for your number - forecast accuracy and pipeline quality matter to you
• Sales methodology experience is a strong plus: MEDDIC/MEDDPICC, Challenger Sale, or equivalent
• Operates with ownership, resilience, and an entrepreneurial mindset - every week is quarter end!

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Lifestyle allowance

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Software Engineer to join our development team. This role will report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative.

This position will play a key role in building a new generation of software that redefines how we design, develop, and deliver products. Unlike incremental upgrades, this initiative focuses on creating something entirely new using a Spec-Driven Development (SDD) approach powered by Large Language Models (LLMs). The role involves contributing to AI-assisted engineering workflows, building cloud-native systems, and helping shape the future of software development at RouteSmart.

The Software Engineer will work in an exploratory, fast-evolving environment where not all requirements are fully defined. Success in this role requires curiosity, adaptability, and a willingness to experiment with new tools, frameworks, and methodologies. Responsibilities include developing high-quality code, collaborating across teams, and contributing to the definition of new engineering standards. Experience with cloud-native technologies (Linux, Docker, Terraform) and modern development practices is highly valued.

The ideal candidate is passionate about innovation and thrives in solving complex, ambiguous problems. They will contribute to delivering reliable, high-quality solutions while helping drive forward RouteSmart’s next generation of technology. Strong technical skills, attention to detail, and the ability to collaborate effectively within a dynamic team environment are essential.

The typical base pay range for this position at the start of employment is expected to be between $95,000–$145,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience.

This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week. However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Washington.

Essential Duties & Responsibilities

• Orchestrate AI across the SDLC by utilizing LLM co-pilots during design, coding, testing, debugging, and optimization

• Convert product requirements into structured specifications that drive deterministic system behavior

• Partner with AI tools to generate APIs, services, and workflows directly from written specifications

• Refine prompts and development workflows to ensure consistent, high-quality, and secure code outputs

• Design clean, modular, and composable microservice architectures using best-fit technologies

• Use AI to rapidly understand, extend, and refactor systems across diverse technology stacks, including:

  • Rust / Go for performance-critical backend services
  • Python / Node.js for orchestration and rapid iteration
  • Java / .NET for enterprise-grade workloads
  • React / Angular (TypeScript) for web applications
  • Swift / Kotlin for mobile applications

• Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing

• Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform

• Build and manage modern CI/CD pipelines to enable safe and frequent delivery

• Ensure systems are secure, observable, scalable, and cost-efficient

• Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues

• Integrate automated, AI-driven validation checks into build and deployment pipelines

• Perform ongoing threat modeling across distributed, multi-language systems

• Serve as the final human validator for AI-driven architectural and logical decisions

• Identify and mitigate risks such as model bias, hallucinations, or incorrect outputs

• Ensure data privacy and compliance with organizational security standards

• Research and evaluate emerging coding and AI standards to improve security, quality, and performance

• Perform other duties and responsibilities as assigned

• Solid understanding of microservices architecture, API design, and distributed systems fundamentals.

• Technology Experience (At least one area):

• Web: React or Angular (TypeScript/JavaScript)

• Backend: Python, Node.js, Java, .NET, Go, or Rust

• Mobile (Preferred): Swift or Kotlin

• Hands-on experience with Docker, modern CI/CD pipelines, and Infrastructure-as-Code (Terraform preferred) in AWS, Azure, or GCP.

• Practical experience with (or a strong personal interest in) Generative AI/LLMs and prompt engineering concepts. An understanding of AI limitations is a major plus.

• Ability to collaborate effectively within a team environment

• Familiarity with modern development practices and automation

• Curiosity and a growth mindset

• Adaptability in ambiguous situations

• Willingness to experiment with new tools, frameworks, and methodologies

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field

Within your first 6 months, you will:

• Fully adapt to Spec-Driven Development workflows as your primary development model.
• Successfully use AI to accelerate development and iteration cycles without sacrificing quality.
• Contribute core production-grade components to our polyglot, scalable platform.
• Collaborate with the team to define new engineering standards and best practices for AI-assisted development.

This role is not about knowing every language—it is about being able to learn, adapt, and build across any stack using AI as your amplifier.

If you are excited by ambiguity, experimentation, and redefining how software is built, Project MOVE is where you will do the most impactful work of your career.

RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are:

• Medical/Dental/Vision/STD & LTD Plans
• Employer paid Life Insurance Plan
• Employee Training & Development
• 401(k) Retirement Savings Plan w/ Employer Match
• Vacation/Sick/Holiday Leave
• Tuition Reimbursement
• Flex hours
• Casual Dress

RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

All candidates must have legal authorization to permanently live and work in the United States.

This position does not qualify for sponsorship.

Company Description

PSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

As a Full stack Developer, you will be involved in development of projects for internal clients and will provide quality coding to support PSI business processes and operations with the focus on AI solutions.

Full-time employment based in Estonia

You will:

• Architect, develop and maintain business applications
• Process user requests for developing of new and support for existing IT systems
• Prepare documentation related to development and maintenance of business applications
• Execute and implement software tests, participate in code reviews
• Follow the development standards applied within the department
• Track the development, maintenance and related tasks in the tracking system used within the team
• Follow the progress of systems development technologies and advance professional skills as necessary

Qualifications

Must have:

• BSc/BA in computer science, software engineering or relevant discipline
• Full working proficiency in English
• Knowledge of web technologies including JS(ES+)
• Knowledge of C# language, Microsoft .NET frameworks, technologies and best practices
• Knowledge of Transact SQL, MS SQL functions, stored procedures and other SQL objects

Good to have:

• Experience with Machine Learning, Deep Learning, Neural Networks (CNNs, RNNs, Transformers), Natural Language Processing (NLP), Computer Vision
• Python development experience
• Experience with Blazor

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Comfortable office facilities with easy commute; opportunities to work office-based/hybrid/remote based in Estonia
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work
• Attractive income package; performance-based bonus; corporate benefits

BIDDING INSTRUCTIONS

Bidders shall submit a proposal (all four parts in one document) clearly providing the following information:

a. Cover page with the following information: company name; name(s) of assigned contractor personnel; role(s) and responsibilities assigned to each profiled contractor personnel.

b. Evidence of successfully delivering one to three projects of similar scope to the statement of work within the last five years. Each evidence shall demonstrate proof of performance and be comparable in size and scope to the requirements of this role. Additionally, ensure to include a detailed case study that highlights the Purpose, Objective, Output and Outcome (PO3) mentioned in Annex C. Evidence shall display the ability to manage and deliver standard conformance criteria and test reference components for NIRIS by following customer requirements.

c. CVs of the proposed contractor personnel for the project.

d. Detailed effort estimation (exclusively provided for evaluation purposes) covering the following: estimated total labour and operational costs associated with the delivery of services, including licensing, hosting and travelling; a breakdown of estimated effort per work package expressed in FTE, where 1 FTE represents one full-time resource working one standard working day (7.6 hours).

Deadline Date: Monday 15 June 2026

Requirement: Support NIRIS Development

Location: Remote, with occasional on-site work at NCIA The Hague (NLD)

Period of Performance: 15 July 2026 – 31 December 2026

Required Security Clearance: NATO Secret

Introduction

The NATO Information and Communication Agency (NCIA) located in The Hague, The Netherlands, is the Interoperability Assurance Authority for NATO.

In light of this responsibility, the C2 Service Centre is looking for a service contract which can provide NCIA with supporting the continued development, maintenance, and evolution of the Networked Interoperable Real-Time Information Services (NIRIS) software.

Objectives

The list below defines the overarching objectives of the engagement and establishes the intended outcomes that the Contractor is expected to achieve through the delivery of the different work packages described in this document. These objectives serve as the guiding principles against which all deliverables shall be measured. The Contractor is expected to align their approach, methodology, and resource planning with these objectives throughout the duration of the engagement.

Under the direction and guidance of the Solution Architect, Service Delivery Manager, Test Manager, and Project Manager, the services to be provided are related to the development, update, maintenance, and testing of NIRIS software modules. It is envisioned that these services shall be provided by one experienced software developer.

a. Develop, update, and maintain NIRIS software modules in accordance with agreed requirements, priorities, technical direction, and project planning.

b. Develop and update Java software components supporting the continued evolution and sustainment of the NIRIS software baseline.

c. Support the full software development lifecycle of NIRIS, including analysis, design, implementation, integration, testing, defect resolution, and documentation.

d. Develop and conduct unit testing and automated testing of software components to support software quality, maintainability, and regression testing.

e. Support integration and verification activities to ensure that developed or updated software components operate correctly within the wider NIRIS system.

f. Analyse, investigate, and resolve software defects, technical issues, and implementation gaps identified during development, testing, integration, or operational support activities.

g. Develop, update, and maintain software documentation, including technical documentation, design information, test-related documentation, and other project deliverables as required.

h. Contribute to virtual and in-person meetings, reviews, planning sessions, technical discussions, and coordination activities with NCIA stakeholders and project team members.

i. Ensure that all developed, updated, and maintained software components and associated deliverables comply with applicable NCIA development standards, quality requirements, configuration management practices, and agreed project procedures.

j. Update and expand the produced software components and documentation as necessary to accommodate new, revised, or emerging requirements throughout the duration of the engagement.

Scope of Work

The Contractor shall provide the following deliverables classified per service:

A. Service: NIRIS baseline software development, maintenance, release preparation, and Java technology uplift

Deliverable: Updated, maintained, and release-ready NIRIS software baseline aligned with supported Java LTS releases.

Output: Updated, maintained, improved, and release-prepared NIRIS software modules delivered in accordance with agreed requirements, assigned work items, technical guidance, project priorities, release planning, and supported Java Long-Term Support (LTS) runtime requirements. This includes software development, defect correction, stabilization, integration into the relevant NIRIS baseline or release branch, and Java module updates, refactoring, or uplift where required to maintain compatibility with the agreed Java LTS version used by NIRIS.

The deliverable also includes the implementation or integration of agreed functional enhancements within the NIRIS baseline, including CESMO integration and historic track data capabilities, where included in the agreed release scope. For the historic track data capability, this includes enabling users to receive a potentially filtered set of tracks read and processed from storage where NIRIS recordings have previously been saved. The existing RTS subscription mechanism and corresponding user interface shall be enhanced, where required, to support these data sources and to allow filtering based on agreed parameters such as source name, time interval, geolocation, and track number.

Outcome: The NIRIS software baseline remains functional, maintainable, secure, stable, and aligned with the agreed NIRIS roadmap and planned releases, including NIRIS 4.7 and NIRIS 4.8. The deliverable strengthens NIRIS interoperability and operational utility by enabling agreed enhancements such as CESMO integration and historic track data access. This supports both real-time and post-event operational analysis, improves the ability to exchange and consume relevant track information, and increases the value of NIRIS as a data-centric interoperability service. The baseline is prepared for integration, testing, acceptance, and release, while reducing technology obsolescence risk through continued alignment with supported Java runtime versions.

Acceptance criteria:

• Assigned software development, maintenance, uplift, defect correction, and release-related tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Updated software modules are implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Delivered software changes are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Implemented changes support the functional and technical objectives of the planned NIRIS baseline or release.
• NIRIS Java modules are reviewed and updated where required for compatibility with the agreed Java LTS version.
• Deprecated, obsolete, or incompatible Java constructs are identified and addressed where applicable.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Implemented changes do not introduce known critical or high-severity defects.
• Development support is provided for defect correction, stabilization, integration, and release preparation activities.
• Release-related technical inputs are provided when required.
• Changes take into account the expected support timelines of both the NIRIS baseline and the Java runtime.

KPIs: Task Completion Rate – percentage of assigned development tasks completed within the agreed sprint, release, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted software changes accepted without major rework; target ≥ 90%.

B. Service: Unit testing, automated testing, and software verification support

Deliverable: NIRIS unit and automated test updates.

Output: Unit tests and automated tests developed, updated, or maintained to verify implemented software changes and support regression testing of NIRIS software components.

Outcome: Improved software quality and maintainability through repeatable testing, early defect detection, and strengthened regression test coverage.

Acceptance criteria:

• Unit tests are developed or updated for newly implemented or modified software components where applicable.
• Automated tests are developed or updated to support regression testing of relevant NIRIS functionality.
• Tests are executable in the agreed development, build, or test environment.
• Test results are documented or made available through the agreed tooling.
• Failed tests are analysed and corrected or documented for follow-up.

KPIs: Test Coverage for Delivered Changes – percentage of delivered software changes covered by unit and/or automated tests where technically applicable; target ≥ 85%. Automated Test Execution Success Rate – percentage of automated tests executed successfully after implementation; target ≥ 90%.

C. Service: NIRIS logging and troubleshooting improvements

Deliverable: Enhanced NIRIS logging functionality.

Output: Updated and enhanced NIRIS logging functionality delivered in accordance with agreed requirements, assigned work items, technical guidance, and project priorities. This includes improvements to logging configuration, logging visibility, filtering, endpoint-specific logging, stack trace handling, log compression, logging framework migration where required, and related software corrections or enhancements. The deliverable shall support improved logging per port, endpoint, interface, or relevant NIRIS component, where technically applicable, and shall provide improved mechanisms for filtering, viewing, managing, and analysing NIRIS logs during development, testing, troubleshooting, and operational support activities.

Outcome: NIRIS maintainability, troubleshooting capability, operational support, and runtime behaviour analysis are improved. The enhanced logging capability enables developers, testers, administrators, and support personnel to identify issues more efficiently, isolate failures more accurately, and reduce the time required to investigate defects, interface issues, runtime errors, and operational incidents. The deliverable contributes to improved serviceability of the NIRIS baseline and supports more efficient defect correction, stabilization, integration, testing, and release preparation activities.

Acceptance criteria:

• Assigned logging-related development, maintenance, correction, and enhancement tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Updated logging functionality is implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Logging improvements are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Logging can be configured or applied at the agreed level of granularity, such as port, endpoint, interface, component, or service, where technically applicable.
• Logging filters are implemented or improved to allow more efficient identification and analysis of relevant log entries.
• Stack traces are handled in a more user-friendly and operationally manageable way, including collapse, grouping, or improved display where included in the agreed scope.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Relevant technical or operational documentation is updated where the logging functionality, configuration, or behaviour has changed.

KPIs: Task Completion Rate – percentage of assigned logging-related tasks completed within the agreed sprint, release, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted logging-related software changes accepted without major rework; target ≥ 90%.

D. Service: NIRIS interface and interoperability support

Deliverable: Updated NIRIS interface and interoperability support.

Output: Updated, maintained, and improved NIRIS interface and interoperability-related software components delivered in accordance with agreed requirements, assigned work items, technical guidance, project priorities, and planned interoperability activities. This deliverable groups work related to supported standards, data providers, data consumers, external interfaces, and interoperability test events. It includes corrections, enhancements, configuration support, integration support, and test-event support for agreed NIRIS interfaces and interoperability capabilities. This may include, where included in the agreed scope: support for interfaces with data providers and consumers; Link 16 / JREAP; OTH-Gold; DIS; VMF; AIS and other agreed formats or standards; OANT/SMAQ integration configuration; analyser limit issues; interoperability testing; CWIX-related test support; TDLITS-related test support; INTEND-related test support.

Outcome: NIRIS remains interoperable with agreed external systems, data providers, data consumers, and NATO interoperability testing environments. The deliverable supports continued operational relevance of NIRIS as an interoperability service by maintaining and improving its ability to exchange, process, transform, and disseminate information across agreed standards, systems, interfaces, and operational communities. It also supports validation of NIRIS capabilities during interoperability events, customer engagements, and test activities, contributing to increased confidence in the NIRIS baseline, its supported interfaces, and its readiness for operational use.

Acceptance criteria:

• Assigned interface, interoperability, configuration, correction, enhancement, and test-support tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, test-event planning, or work package timeframe.
• Updated interface and interoperability-related software components are implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Delivered changes are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Implemented changes support the agreed provider, consumer, interface, format, protocol, or interoperability objectives.
• Interface-related changes are aligned with agreed interface control documents, standards, configuration requirements, or test-event requirements where applicable.
• Support is provided for agreed standards and formats, such as Link 16 / JREAP, OTH-Gold, DIS, VMF, AIS, or other agreed NIRIS-supported interfaces, where included in the agreed scope.
• OANT/SMAQ-related configuration or analyser limit issues are addressed where included in the agreed scope.
• Support is provided for agreed interoperability events or activities, including CWIX, TDLITS, INTEND, or customer visit test support, where applicable.
• Interface and interoperability changes are tested or made ready for testing in the agreed development, integration, or test environment.
• Implemented changes do not introduce known critical or high-severity defects.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Relevant interface, configuration, test, or release-related technical inputs are provided when required.
• Identified interoperability issues are analysed, corrected, documented, or escalated in accordance with agreed project guidance.

KPIs: Task Completion Rate – percentage of assigned interface and interoperability-related tasks completed within the agreed sprint, release, event-support, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted interface or interoperability-related software changes accepted without major rework; target ≥ 90%.

E. Service: NIRIS documentation maintenance

Deliverable: Updated NIRIS software documentation set.

Output: Updated NIRIS software documentation set reflecting implemented software changes, configuration changes, interface updates, test support functionality, release-related updates, and operational impacts. This includes maintenance and update of agreed NIRIS documentation, such as user manuals, governance documentation, internal technical documentation, interface documentation, test documentation, release-related documentation, and other software or operational documentation required to support development, testing, integration, sustainment, governance, and operational use. Documentation updates shall be prepared in accordance with agreed templates, standards, review processes, configuration management practices, and release or project timelines.

Outcome: NIRIS documentation remains accurate, current, consistent, and suitable for development, testing, governance, sustainment, release preparation, and operational use. The deliverable supports effective knowledge transfer, user understanding, technical maintainability, interface management, test execution, release governance, and long-term sustainment of the NIRIS baseline. It reduces the risk of outdated or inconsistent documentation and ensures that implemented changes are reflected in the relevant documentation set in a timely and controlled manner.

Acceptance criteria:

• Assigned documentation update, maintenance, review, and release-related tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Documentation is updated to reflect implemented software changes, configuration changes, interface changes, test support functionality, and operational impacts where applicable.
• User manual documentation is updated where user-facing functionality, workflows, screens, configuration steps, or operational procedures have changed.
• Governance documentation is updated where project, release, process, compliance, or management information has changed.
• Internal technical documentation is updated where architecture, design, implementation, configuration, deployment, or maintainability information has changed.
• Interface documentation is updated where supported interfaces, data providers, data consumers, protocols, formats, mappings, or configuration parameters have changed.
• Test documentation is updated where test cases, test procedures, test evidence, validation activities, or test-event support information has changed.
• Release-related documentation is updated where required to support release preparation, acceptance, deployment, or operational transition.
• Documentation updates are reviewed in accordance with the agreed review and approval process.
• Documentation is stored, versioned, and made available in the agreed configuration management or document management environment.
• Documentation is clear, consistent, and aligned with the implemented software baseline or agreed release scope.
• Documentation updates do not contain known major omissions or inconsistencies against the implemented changes.
• Required technical or project inputs are provided to support documentation review, release governance, or acceptance activities.

KPIs: Documentation Completion Rate – percentage of assigned documentation updates completed within the agreed sprint, release, or work package timeframe; target ≥ 90%.

Deliverables Compatibility

The deliverables produced under this SOW shall be fully compatible with the NIRIS software baseline, its architecture, and the operational and development environments provided by the NCI Agency. Accordingly, the following requirements shall be met:

All deliverables shall be designed, developed, and integrated in alignment with the existing NIRIS technology stack, architecture, and design principles.

Deliverables related to CESMO integration shall ensure compatibility with the applicable NATO standards and support the exchange, processing, and dissemination of Electronic Surveillance (ES) information within the CESMO network.

The solution shall support interoperability with NIRIS-supported data exchange formats and interfaces, including but not limited to Link 16, VMF, NVG, and other relevant Tactical Data Links (TDLs), as applicable.

Deliverables shall ensure seamless integration with existing NIRIS components and services, including managers responsible for data processing, recording, track identification, visualization, and dissemination.

Deliverables related to historic track data capability shall be compatible with the existing NIRIS data handling mechanisms, including: integration with the RTS subscription and notification services; access to stored NIRIS recordings; support for filtering based on parameters such as source, time intervals, geolocation, track identifiers, and other relevant attributes.

All software components shall be compatible with the NATO Software Factory environment, including development, testing, and integration tools like GitLab, CI/CD pipelines, and artifact repositories.

Where applicable, deliverables shall be packaged using containerization technologies (e.g. Docker) to ensure portability, scalability, and consistency across environments.

Deployment artefacts shall include clear, reproducible instructions, and where relevant, automated deployment configurations.

All developed components shall adhere to existing NIRIS interface definitions, data models, and performance constraints, particularly considering near real-time data processing requirements.

Any additional technologies, frameworks, or tools introduced as part of the deliverables shall be agreed in advance with the NCIA Point of Contact (POC).

All deliverables shall comply with NCIA security policies, secure coding practices, and accreditation requirements, as instructed by the NCIA POC.

Work Packages Delivery Schedule

The list below defines the delivery schedule for all work packages under this statement of work. Each work package represents a discrete and manageable unit of work, comprising one or more deliverables that together contribute to the overall objectives of the engagement.

a. For each work package, the Contractor shall deliver the specified outputs within the indicated target delivery date and in accordance with the defined acceptance criteria. The delivery schedule shall serve as the baseline against which progress is monitored, reported, and managed throughout the duration of the engagement.

b. The Work Packages Delivery Schedule and the scope of outputs may be subject to modification in the event of unforeseen circumstances or changes in the needs and requirements of NCIA customers, provided that such modifications do not affect the total price of the bid. Any such modifications shall be made by mutual agreement between NCIA POC and the Contractor and shall be documented in writing.

c. Any modification to the percentage of individual work packages shall be permitted if agreed between NCIA POC and the Contractor in writing, provided that the total aggregate percentage of all work packages equals 100%.

d. Each work package is considered complete only upon full acceptance of all associated deliverables and acceptance criteria.

2026 BASE: 15 July 2026 – 31 December 2026

WP 01 (45%): A1 – NIRIS baseline software development, maintenance, release preparation, and Java technology uplift. Target delivery date: 22 December 2026.

WP 02 (15%): B1 – Unit testing, automated testing, and software verification support. Target delivery date: 22 December 2026.

WP 03 (10%): C1 – NIRIS logging and troubleshooting improvements. Target delivery date: 9 October 2026.

WP 04 (16%): D1 – NIRIS interface and interoperability support. Target delivery date: 30 November 2026.

WP 05 (14%): E1 – NIRIS documentation maintenance. Target delivery date: 22 December 2026.

Payment Milestones and Proofs of Deliverable

The following proofs of deliverable are expected from this statement of work:

The payment shall be dependent upon successful acceptance of the deliverable completion report and the Delivery Acceptance Sheet (DAS).

Final payment for each deliverable shall be determined in accordance with the extent to which the defined KPIs for that deliverable have been achieved (Annex B).

KPI validation shall be performed by NCIA POC.

The Contractor may invoice one or more work packages together, provided they have been formally accepted.

The invoiced amount shall be equal to the sum of the agreed total bid percentages stated in the latest agreed Work Packages Delivery Schedule.

Invoices shall be accompanied with a Delivery Acceptance Sheet signed by the Contractor and the NCIA POC, or the assigned Service Delivery Manager.

The work packages cannot be invoiced before their defined payment milestone.

A – WP 01: Upon formal acceptance by the NCI Agency of the updated, maintained, and release-ready NIRIS software baseline aligned with supported Java LTS releases.

B – WP 02: Upon formal acceptance by the NCI Agency of the NIRIS unit and automated test updates.

C – WP 03: Upon formal acceptance by the NCI Agency of the enhanced NIRIS logging functionality.

D – WP 04: Upon formal acceptance by the NCI Agency of the updated NIRIS interface and interoperability support.

E – WP 05: Upon formal acceptance by the NCI Agency of the updated NIRIS software documentation set.

No payment shall be made for partially completed or non-accepted work packages.

Coordination and Reporting

The Contractor shall deliver the defined deliverables under the guidance of the NCIA POC, in coordination with the Project Manager, Service Delivery Manager, and relevant technical leads within the NIRIS project.

The Contractor shall primarily deliver the services remotely, unless a specific deliverable explicitly requires on-site execution at an NCIA-designated location.

The development and delivery of the deliverables shall follow an Agile approach, with activities planned, tracked and reviewed through agreed Sprint planning, execution, and review mechanisms.

The Contractor shall: participate in regular coordination activities, including sprint planning, daily stand-ups (as required), sprint reviews, and other project meetings; maintain up-to-date progress tracking through the agreed tools (e.g. Jira or equivalent); communicate proactively any risks, issues, or deviations impacting the delivery of the agreed deliverables.

For each deliverable to be considered complete and eligible for acceptance and payment, the Contractor shall submit a Deliverable Completion Report to the NCIA POC. The Deliverable Completion Report shall include, as a minimum: summary of the work performed; description of the delivered functionality or outcome; evidence of completion (e.g. code commits, test results, deployment artefacts, documentation); traceability to the agreed requirements and acceptance criteria.

The Deliverable Completion Report shall be subject to review and validation by the NCIA POC. The NCIA POC shall provide formal feedback, including: acceptance or rejection of the deliverable; evaluation against the defined acceptance criteria and applicable KPIs; identification of any required corrections or follow-up actions.

Only deliverables formally accepted by the NCIA POC shall be considered complete and eligible for payment in accordance with the defined payment milestones.

Security

Performance of the services described in this SOW requires a valid NATO SECRET security clearance prior to the start of the engagement.

It is the responsibility of the contracting company to obtain and maintain the security accreditation of all individuals working on this arrangement.

Constraints

All the documentation provided under this statement of work shall be based on NCIA templates or the format agreed with the NCIA POC.

All scripts, documentation and required code shall be stored under NATO Software Factory platforms and tools.

Practical Arrangements

This is a deliverables-based contract.

The Contractor shall be provided a user account for access to the NATO Software Factory (Azure DevOps).

This SOW requires scheduled travel on site in NCIA The Hague, twice per year or per request in any other European sites. The travel, lodging and associated expenses for travel are included in the total price of the bid, such that NCIA shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non-NATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment. Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not to exceed value to cover and reimburse actual expenses upon submission of all receipts and invoices in line with NCIA processes.

The services depicted in this SOW are expected to be carried by either one contractor personnel or a team of contractors for the duration of the agreement. It is up to the bidder to propose the size of the team that delivers the services and produces the deliverables within the timelines allocated.

ANNEX B – KPI-TO-PAYMENT MAPPING MODEL

This Annex establishes the mechanism by which the achievement of defined Key Performance Indicators (KPIs) shall be mapped to the payment due for each deliverable under this Statement of Work. It describes how KPI results will be evaluated and applied for the purpose of determining the final payable amount.

Overall Payment Model

For each deliverable:

70% Fixed Payment shall be released upon formal acceptance, subject to the deliverable meeting the applicable acceptance criteria.

30% Variable Payment shall be contingent upon KPI performance.

Each KPI applicable to a deliverable shall be assigned an equal weighting within the 30% variable payment component (KPI Weight). The proportion of each KPI Weight payable shall be determined in accordance with the KPI scoring bands set out below.

Meets or exceeds target (100%): 100% of KPI weight

Minor deviation (90–99%): 90% of KPI weight

Moderate deviation (80–89%): 75% of KPI weight

Significant deviation (70–79%): 50% of KPI weight

No compliance (< 70%): 0% of KPI weight

Total Payment = Fixed Component + Variable Component

Fixed Component = 70% of deliverable value.

Variable Component = Sum of (KPI Weight × Percentage of KPI weight).

QUALIFICATIONS

Each contractor personnel must meet the following requirements

• At least 5 years of professional experience in software development, with a focus on full-stack systems.
• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner.
• Demonstrated experience in working within Agile/Scrum environments, including participation in sprint planning, execution, and review activities.
• At least 3 years of professional experience in Java-based software development, including experience with modern frameworks and backend service development.
• At least 2 years of experience working with web technologies, including TypeScript and/or Angular-based front-end development.
• At least 2 years of experience working with software integration, including RESTful services, messaging systems, or data exchange interfaces.
• At least 2 years of experience working with near real-time or data-intensive systems, including data processing, filtering, and dissemination.
• At least 1 year of professional experience working with containerization technologies (e.g. Docker), including building, packaging, and deploying Linux-based containers.
• At least 3 years of experience with DevOps and CI/CD practices, including use of tools such as GitLab, automated pipelines, and artifact repositories.
• Demonstrable experience in software testing practices, including unit testing, integration testing, and, where applicable, automated testing.
• Experience in defining acceptance criteria, test scenarios, or validation approaches for software deliverables.
• Demonstrable knowledge or experience in interoperability and data exchange standards, particularly within defence or similar domains (knowledge of Tactical Data Links is highly desirable).
• Experience working with distributed systems and multi-component architectures, including integration of multiple data sources.
• Familiarity with secure software development practices and working within controlled or regulated environments.
• The contractor personnel must be a national of a NATO member nation.
• Must hold a valid NATO SECRET security clearance as from the start date of the contract.

PART 1 – BIDDING INSTRUCTIONS

Bidders shall submit a proposal (all four parts in one (1) document) clearly providing the following information:

a: Cover page with the following information: Company name; name(s) of assigned contractor personnel; role(s) and responsibilities assigned to each profiled contractor personnel.

b: Evidence of successfully delivering one to three projects of similar scope to the statement of work within the last five years. Each evidence shall demonstrate proof of performance and be comparable in size and scope to the requirements of this role. Additionally, ensure to include a detailed case study that highlights the Purpose, Objective, Output and Outcome (PO3) mentioned in the table (Annex C). Evidence shall display the ability to manage and deliver standard conformance criteria and test reference components for NIRIS by following customer requirements.

c: CVs of the proposed contractor personnel for the project.

d: Detailed effort estimation (exclusively provided for evaluation purposes) covering the following: estimated total labour and operational costs associated with the delivery of services, including licensing, hosting and travelling; a breakdown of estimated effort per work package expressed in FTE, where 1 FTE represents one full-time resource working one standard working day (7.6 hours).

Deadline Date: Monday 15 June 2026

Requirement: Support NIRIS Testing

Location: Remote, with occasional on-site work at NCIA The Hague (NLD)

Period of Performance: 15 July 2026 – 31 December 2026

Required Security Clearance: NATO SECRET

PART 2: STATEMENT OF WORK

1. INTRODUCTION

The NATO Information and Communication Agency (NCIA) located in The Hague, The Netherlands, is the Interoperability Assurance Authority for NATO.

In light of this responsibility, the C2 Service Centre is looking for a service contract which can provide NCIA with testing and quality assurance support for the continued maintenance, validation and evolution of the Networked Interoperable Real-Time Information Services (NIRIS) software.

2. OBJECTIVES

The list below defines the overarching objectives of the engagement and establishes the intended outcomes that the Contractor is expected to achieve through the delivery of the different work packages described in this document. These objectives serve as the guiding principles against which all deliverables shall be measured. The Contractor is expected to align their approach, methodology, and resource planning with these objectives throughout the duration of the engagement.

Under the direction and guidance of the Solution Architect, Service Delivery Manager, Test Manager, and Project Manager, the services to be provided are related to the testing, validation, verification, quality assurance, and test automation of NIRIS software modules. It is envisioned that these services shall be provided by one experienced software test engineer.

a: Develop, update, and maintain NIRIS test cases, test scenarios, test scripts, and test data in accordance with agreed requirements, priorities, technical direction, release planning, and project objectives.

b: Perform manual, automated, functional, regression, integration, and system testing to support the continued maintenance, validation, and evolution of the NIRIS software baseline.

c: Support the full software testing lifecycle of NIRIS, including test analysis, test design, test implementation, test execution, defect reporting, retesting, regression testing, and test documentation.

d: Develop, update, and maintain automated test scripts and test automation assets to improve test coverage, repeatability, maintainability, and regression testing capability.

e: Support integration and verification activities to ensure that developed, updated, or maintained NIRIS software components operate correctly within the wider NIRIS system and in line with agreed interface, interoperability, and operational requirements.

f: Analyse, investigate, document, and report software defects, test failures, anomalies, and quality issues identified during testing, integration, verification, release preparation, or operational support activities.

g: Support the verification of defect fixes and software changes by performing retesting, regression testing, and validation against agreed acceptance criteria and requirements.

h: Develop, update, and maintain test documentation, including test plans, test cases, test execution reports, defect reports, regression test evidence, automation documentation, and other project deliverables as required.

i: Contribute to virtual and in-person meetings, reviews, planning sessions, sprint ceremonies, technical discussions, test coordination activities, and release readiness reviews with NCIA stakeholders and project team members.

j: Ensure that all testing activities, test artefacts, automated scripts, defect reports, and associated deliverables comply with applicable NCIA testing standards, quality requirements, configuration management practices, and agreed project procedures.

k: Update and expand the produced test assets, automated test scripts, test data, and documentation as necessary to accommodate new, revised, or emerging requirements throughout the duration of the engagement.

l: Support the improvement of NIRIS software quality, reliability, maintainability, interoperability, and operational readiness by providing structured testing, clear test evidence, and timely feedback to the project team.

3. SCOPE OF WORK

The Contractor shall provide the following deliverables classified per service:

Service A: NIRIS Test Case Development, Maintenance and Test Baseline Management

Deliverable A1: Updated and maintained NIRIS test case baseline.

Output:

Updated, maintained, and improved NIRIS test cases covering agreed functional, technical, regression, integration and release-related test scenarios. The deliverable includes the development and maintenance of manual and automated test cases required to support NIRIS baseline development, defect verification, regression testing, release preparation, User Acceptance Testing, and operational validation activities. Test cases shall be developed or updated in accordance with agreed requirements, user stories, defects, change requests, release priorities, and project planning. The test case baseline shall include, where applicable, test cases for agreed NIRIS capabilities such as CESMO integration, historic track data capabilities, RTS subscription mechanisms, interface behaviour, configuration changes, interoperability scenarios, and other functionality included in the agreed release scope.

Outcome:

NIRIS testing remains structured, repeatable, traceable, auditable, and aligned with the agreed requirements, work items, release priorities, and operational use cases. The maintained test case baseline supports consistent verification of NIRIS functionality across development, integration, regression, acceptance, and release preparation activities. It also reduces testing ambiguity by ensuring that test cases clearly define the required preconditions, test steps, expected results, pass/fail criteria, assumptions, and dependencies.

Acceptance Criteria:

Assigned test cases are created, reviewed, updated, or maintained in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe. Test cases clearly define preconditions, test steps, expected results, pass/fail criteria, assumptions, and dependencies where applicable. Test cases are stored and maintained in the agreed test management, issue tracking, configuration management, or project repository environment. Test cases are traceable to relevant requirements, user stories, defects, change requests, release objectives, or operational scenarios where applicable. Obsolete, duplicated, incomplete, or no longer applicable test cases are identified and updated or proposed for removal. Test cases are reviewed and updated where required following software, configuration, interface, or requirement changes. Test cases are suitable for execution in the agreed development, integration, test, release, or acceptance environment. Test cases support manual, automated, regression, integration, interface, interoperability, or release-related testing where applicable. Test case updates are made available for review within the agreed timeframe. Test case limitations, blocked areas, or missing dependencies are documented and communicated when required.

KPIs:

Test Case Completion Rate (%): Percentage of assigned test cases created or updated within the agreed sprint, release, or work package timeframe. Target: ≥ 90%

Test Case Review Acceptance Rate (%): Percentage of submitted test cases accepted without major rework. Target: ≥ 90%

Service B: NIRIS Automated Testing and Test Automation Framework Support

Deliverable B1: Updated NIRIS automated test suite.

Output:

Automated tests developed, updated, maintained, refactored, and executed to support repeatable verification of NIRIS functionality, regression testing, integration testing, interface testing, deployment verification, non-functional testing where applicable, and release validation. The deliverable includes the development and maintenance of automated test scripts, automated test data, test assertions, execution configurations, and supporting automation assets using the agreed tools, frameworks, repositories, and environments. Automated testing shall support the continued evolution and sustainment of the NIRIS software baseline and shall contribute to earlier defect detection, regression stability, and improved release confidence. Where technically applicable, the automated test suite shall be expanded to cover agreed functionality included in NIRIS baseline or release scope, including areas such as CESMO integration, historic track data access, RTS subscription behaviour, interface configuration, message handling, data filtering, and other assigned functional or regression scenarios.

Outcome:

Improved software quality and delivery confidence through repeatable automated testing, earlier defect detection, reduced manual testing effort, and strengthened regression coverage. The automated test suite supports more efficient verification of NIRIS changes across development, integration, release preparation, and sustainment activities. It also improves the ability to identify regressions and provides reusable test evidence for release readiness and governance decisions.

Acceptance Criteria:

Automated tests are developed, updated, maintained, or refactored for assigned functionality where technically applicable. Automated tests are executable in the agreed development, build, test, integration, or CI/CD environment. Automated tests include clear assertions, expected results, and pass/fail logic. Automated tests are committed, reviewed, and maintained in the agreed configuration management environment. Automated test failures are analysed and either corrected, reported, linked to known defects, or documented for follow-up. Automated tests do not introduce unacceptable instability into the automated test suite. Automated tests are updated where required following software, interface, configuration, data model, or environment changes. Automated tests are aligned with agreed coding, scripting, testing, and configuration management practices. Automation limitations, dependencies, unstable tests, or blocked scenarios are documented and communicated where applicable. Automated test execution results are made available to support defect analysis, regression testing, and release readiness decisions.

KPIs:

Automated Test Delivery Rate (%): Percentage of assigned automated test tasks completed within the agreed sprint, release, or work package timeframe. Target: ≥ 90%

Automated Test Execution Success Rate (%): Percentage of automated tests executed successfully in the agreed environment, excluding failures caused by known product defects, unavailable external dependencies, or agreed environmental limitations. Target: ≥ 90%

Service C: NIRIS Regression Testing, Release Preparation, Baseline Verification

Deliverable C1: NIRIS regression and release verification package.

Output:

Regression testing, release testing, defect verification, test execution evidence, test conclusions, and release readiness inputs delivered for agreed NIRIS baselines, including planned NIRIS releases such as NIRIS 4.7 and NIRIS 4.8 where included in the agreed scope. The deliverable includes the preparation, execution, and reporting of regression tests, functional verification, integration verification, release candidate testing, defect retesting, and test evidence required to support acceptance and release decisions. It also includes the preparation and coordination of User Acceptance Testing plans where required by the NCIA Point of Contact or delegated staff.

Outcome:

Planned NIRIS baselines are tested, stabilized, verified, and prepared for acceptance and release in accordance with agreed schedules, release scope, and quality expectations. This deliverable reduces the risk of functional regressions, supports informed release decisions, and contributes to the operational readiness of the NIRIS baseline by providing clear evidence of test execution, pass/fail status, known defects, blockers, risks, and limitations.

Acceptance Criteria:

Regression and release test scope is agreed with the NCIA Point of Contact or delegated staff. Assigned regression, release, and baseline verification activities are completed in accordance with agreed release scope, sprint planning, project priorities, or work package timeframe. Test plans are created or updated for planned NIRIS baselines where required. Test cases and automated tests are prepared, updated, or selected for assigned release items. Regression tests are executed in the agreed test environment. Test execution results are documented through the agreed test management, issue tracking, configuration management, or reporting tools. Failed tests are analysed and linked to known or newly reported defects where applicable. Resolved defects assigned for verification are retested and documented within the agreed timeframe. Regression and release conclusions clearly identify pass/fail status, blocked tests, unresolved defects, risks, limitations, and release readiness considerations. Test evidence is made available to support release readiness, acceptance, and governance decisions. Risks, blockers, dependencies, and test limitations are communicated in a timely manner. User Acceptance Testing plans are prepared and coordinated with the NCIA Point of Contact or delegated staff where required.

KPIs:

Regression Execution Completion Rate (%): Percentage of planned regression tests executed within the agreed timeframe. Target: ≥ 95%

Regression Pass Rate (%): Percentage of executed regression tests passed, excluding tests failed due to agreed open defects, unavailable external dependencies, or accepted environmental limitations. Target: ≥ 90%

Service D: NIRIS Interface, Interoperability and External Event Testing Support

Deliverable D1: NIRIS interface and interoperability test support package.

Output:

Interface and interoperability test cases, test execution results, defect reports, configuration observations, test evidence, and event support inputs covering agreed NIRIS interfaces, standards, data providers, consumers, and interoperability scenarios. This deliverable groups testing activities related to supported standards, external systems, data providers, consumers, and interoperability events. This may include, where applicable and agreed within the release or work package scope: interfaces with data providers and consumers; Link 16 / JREAP support; OTH-Gold support; DIS support; VMF support; AIS support; CESMO-related test support; OANT/SMAQ integration configuration and analyser limitation testing; TDLITS-related test support; INTEND-related test support; CWIX-related test preparation, execution support, analysis, and evidence collection; customer visit test support; other agreed interoperability, interface, or external validation events.

Outcome:

NIRIS remains verified against agreed external systems, data providers, consumers, standards, and NATO interoperability testing environments. This deliverable supports NIRIS interoperability assurance by verifying data exchange, message handling, interface configuration, protocol behaviour, system integration, and expected operational behaviour in representative test and event environments. It also supports early identification of defects, configuration issues, external dependencies, and interoperability risks.

Acceptance Criteria:

Interface and interoperability test scenarios are prepared, reviewed, or updated for agreed standards, protocols, external systems, data providers, or consumers. Tests verify data exchange, message handling, configuration, filtering, transformation, and expected interface behaviour where applicable. Test activities are executed or supported in the agreed development, integration, interoperability, customer, or event environment. Test evidence is captured for agreed interoperability events or formal test activities. Defects, limitations, configuration issues, dependencies, and environmental constraints are documented. Test support is provided for agreed interoperability events, including CWIX-related preparation, execution support, and post-event analysis where required. Test results and observations are made available to support technical analysis, stakeholder discussions, and follow-up actions. Interface and interoperability test support is aligned with the agreed NIRIS release scope, event objectives, and project priorities. Risks, blockers, limitations, and external dependencies are communicated in a timely manner. Lessons learned or improvement opportunities from interoperability events are documented where applicable.

KPIs:

Task Completion Rate (%): Percentage of assigned interface and interoperability-related tasks completed within the agreed sprint, release, event-support, or work package timeframe. Target: ≥ 90%

Service E: NIRIS Test Data Preparation and Test-Event Support Capability

Deliverable E1: NIRIS test data preparation and test-event support package.

Output:

Prepared, validated, maintained, and reusable test data, test scenarios, test execution results, and verification support for NIRIS test data generation, setup verification, regression testing, interoperability testing, and test-event preparation activities. This deliverable may include testing and verification support for: test data for setup verification; track generator functionality; basic track data generation; configurable number of tracks; configurable location and movement; test support for standard protocols used by NIRIS; test data supporting interoperability testing and analysis; test data supporting functional, regression, interface, deployment, or release-related testing; test data supporting historic track data verification where applicable; test data supporting CESMO-related testing where applicable.

Outcome:

Reduced dependency on external simulators for basic test scenarios and improved efficiency of NIRIS test-event preparation, verification, and analysis. This deliverable supports repeatable and controlled testing by ensuring that appropriate test data is available for agreed scenarios. It improves the ability to verify NIRIS functionality, configuration, interface behaviour, track processing, message handling, and release readiness in a consistent and reusable manner.

Acceptance Criteria:

Test data is prepared, validated, maintained, or updated for agreed verification scenarios. Generated or prepared test data supports setup verification, functional testing, regression testing, interface testing, interoperability testing, or release testing where applicable. Test data is configurable, reusable, or repeatable where required. Test data supports agreed test scenarios, including track generation, interface testing, protocol testing, or operationally representative workflows where applicable. Test data limitations, assumptions, dependencies, and configuration requirements are documented. Test data issues affecting execution are analysed, corrected, reported, or documented for follow-up. Test-event support activities are tracked and reported through the agreed project tooling. Test data is stored or referenced in the agreed test management, configuration management, or project repository environment where applicable. Prepared test data does not introduce misleading, invalid, or unusable test results. Test data and test-event preparation activities are aligned with agreed sprint, release, event, or work package priorities.

KPIs:

Test Data Availability Rate (%): Percentage of agreed test scenarios supported by available and usable test data. Target: ≥ 90%

Service F: NIRIS Defect Reporting, Test Documentation, and Continuous Test Process Improvement

Deliverable F1: NIRIS defect verification, test documentation, and improvement package.

Output:

Defects identified, analysed, documented, tracked, retested, and verified using the agreed issue tracking and test management tools, together with updated NIRIS test documentation, test reports, verification evidence, release test inputs, and practical test process improvement recommendations. This deliverable includes the preparation and maintenance of test documentation such as: test plans; test cases; test case reports; test execution reports; regression test reports; defect reports; defect verification evidence; test data documentation; interface and interoperability test documentation; release readiness inputs; updates following software, configuration, interface, or requirement changes; lessons learned and test process improvement inputs. The deliverable also includes practical improvement recommendations related to test automation, regression scope refinement, test data reuse, defect reporting quality, test execution efficiency, and improved reporting transparency.

Outcome:

NIRIS defects are reported clearly, analysed efficiently, and verified systematically, while NIRIS test documentation remains accurate, current, auditable, and suitable for development, testing, governance, sustainment, release preparation, and operational support. This deliverable improves software quality, supports timely stabilization of the NIRIS baseline, and strengthens the transparency and repeatability of the NIRIS testing process. It also enables better release decisions through clear reporting of test results, open defects, risks, blockers, limitations, and improvement opportunities.

Acceptance Criteria:

Defects are documented with clear title, description, reproduction steps, expected result, actual result, environment information, release/build found, severity or priority where applicable, and evidence where applicable. Defects are linked to relevant test cases, requirements, user stories, release items, or change requests where applicable. Resolved defects assigned for verification are retested within the agreed timeframe. Reopened defects include clear justification and supporting evidence. Defect status is maintained accurately in the agreed tool. Test documentation is updated in line with assigned work, agreed project priorities, release scope, and test outcomes. Test reports clearly identify scope, environment, execution status, pass/fail results, defects, blockers, risks, limitations, and conclusions. Documentation is stored in the agreed configuration management, test management, issue tracking, or project repository environment. Test documentation supports release, acceptance, governance, and operational support decisions where applicable. Documentation is delivered within the agreed reporting timeframe. Testing process improvement opportunities are identified and communicated. Proposed improvements are practical, relevant, and aligned with NIRIS delivery priorities. Agreed improvements are implemented or documented for follow-up. Lessons learned from sprint testing, release testing, defect verification, customer support, or interoperability events are captured where applicable.

KPIs:

Test Documentation Completion Rate (%): Percentage of assigned test documentation items completed within the agreed timeframe. Target: ≥ 90%

4. DELIVERABLES COMPATIBILITY

The deliverables produced under this SOW shall be compatible with the NIRIS software baseline, supported interfaces, test environments, operational context, and development and testing infrastructure provided or approved by the NCI Agency. Accordingly, the following requirements shall be met:

All test deliverables, including test cases, automated tests, test scripts, test data, test reports, defect reports, and verification evidence, shall be developed, maintained, executed, and reported in alignment with the existing NIRIS architecture, technology stack, interface definitions, data models, configuration principles, and agreed testing approach.

Test deliverables shall support verification of agreed NIRIS functionality, including baseline functionality, regression scope, release candidates, interface behaviour, interoperability scenarios, deployment verification, defect fixes, and operationally relevant use cases.

Testing deliverables related to CESMO integration, historic track data, RTS subscription mechanisms, and other agreed NIRIS enhancements shall be compatible with the applicable NIRIS data handling mechanisms, supported standards, agreed requirements, and release scope.

Test deliverables shall support verification of NIRIS-supported data exchange formats and interfaces, including but not limited to Link 16, JREAP, VMF, NVG, OTH-Gold, DIS, AIS, CESMO, and other relevant Tactical Data Links or interface standards, where applicable.

Automated tests, test scripts, test data generators, and supporting test utilities shall be compatible with the NATO Software Factory environment and the agreed NIRIS development and testing toolchain, including GitLab, CI/CD pipelines, artifact repositories, test execution tools, issue tracking tools, test management tools, and configuration management repositories, where applicable.

Test automation and supporting test utilities shall be executable within approved containerized or virtualized environments to support portability, repeatability, and consistency across test environments.

Test execution artefacts shall include clear and reproducible instructions, including environment configuration, test data, preconditions, execution steps, dependencies, assumptions, expected results, and pass/fail criteria.

All test cases, automated tests, test scripts, and test data shall take into account relevant NIRIS performance, stability, scalability, and near real-time processing constraints, particularly where testing involves track processing, interface message handling, subscription services, recording, replay, or high-volume data scenarios.

Defect reports and verification evidence shall be compatible with the agreed issue tracking, test management, and reporting processes, and shall contain sufficient information to support analysis, reproduction, prioritization, correction, and retesting.

Any additional testing technologies, automation frameworks, libraries, simulators, test tools, or supporting utilities introduced as part of the deliverables shall be agreed in advance with the NCIA Point of Contact.

All deliverables shall comply with applicable NCIA security policies, information handling requirements, secure testing practices, accreditation constraints, and environment access rules, as instructed by the NCIA Point of Contact or delegated staff.

5. WORK PACKAGES DELIVERY SCHEDULE

The list below defines the delivery schedule for all work packages under this statement of work. Each work package represents a discrete and manageable unit of work, comprising one or more deliverables that together contribute to the overall objectives of the engagement.

a: For each work package, the Contractor shall deliver the specified outputs within the indicated target delivery date and in accordance with the defined acceptance criteria. The delivery schedule shall serve as the baseline against which progress is monitored, reported, and managed throughout the duration of the engagement.

b: The Work Packages Delivery Schedule and the scope of outputs may be subject to modification in the event of unforeseen circumstances or changes in the needs and requirements of NCIA customers, provided that such modifications do not affect the total price of the bid. Any such modifications shall be made by mutual agreement between NCIA POC and the Contractor and shall be documented in writing.

c: Any modification to the percentage of individual work packages shall be permitted if agreed between NCIA POC and the Contractor in writing, provided that the total aggregate percentage of all work packages equals 100%.

d: Each work package is considered complete only upon full acceptance of all associated deliverables and acceptance criteria.

2026 BASE: 15 July 2026 – 31 December 2026

WP 01: Deliverable A1 – Updated and maintained NIRIS test case baseline. Target Delivery Date: 30 September 2026 / 22 December 2026. Bid Percentage: 25%

WP 02: Deliverable B1 – Updated NIRIS automated test suite. Target Delivery Date: 30 September 2026 / 22 December 2026. Bid Percentage: 20%

WP 03: Deliverable C1 – NIRIS regression and release verification package. Target Delivery Date: 9 October 2026. Bid Percentage: 15%

WP 04: Deliverable D1 – NIRIS interface and interoperability test support package. Target Delivery Date: 30 November 2026. Bid Percentage: 15%

WP 05: Deliverable E1 – NIRIS test data preparation and test-event support package. Target Delivery Date: 30 November 2026. Bid Percentage: 10%

WP 06: Deliverable F1 – NIRIS defect verification, test documentation, and improvement package. Target Delivery Date: 22 December 2026. Bid Percentage: 15%

6. PAYMENT MILESTONES AND PROOFS OF DELIVERABLE

The payment shall be dependent upon successful acceptance of the deliverable completion report and the Delivery Acceptance Sheet (DAS).

Final payment for each deliverable shall be determined in accordance with the extent to which the defined KPIs for that deliverable have been achieved (see Annex B: KPI-to-Payment Mapping Model).

KPI validation shall be performed by NCIA POC.

The Contractor may invoice one or more work packages together, provided they have been formally accepted.

The invoiced amount shall be equal to the sum of the agreed total bid percentages stated in the latest agreed Work Packages Delivery Schedule.

Invoices shall be accompanied with a Delivery Acceptance Sheet signed by the Contractor and the NCIA POC, or the assigned Service Delivery Manager.

No payment shall be made for partially completed or non-accepted work packages.

Payment Milestones:

WP A / 01: Upon formal acceptance of the updated and maintained NIRIS test case baseline deliverables.

WP B / 02: Upon formal acceptance of the updated NIRIS automated test suite deliverables.

WP C / 03: Upon formal acceptance of the NIRIS regression and release verification deliverables.

WP D / 04: Upon formal acceptance of the NIRIS interface and interoperability test support deliverables.

WP E / 05: Upon formal acceptance of the NIRIS test data preparation and test-event support deliverables.

WP F / 06: Upon formal acceptance of the NIRIS defect verification, test documentation, and improvement deliverables.

7. COORDINATION AND REPORTING

The Contractor shall deliver the defined deliverables under the guidance of the NCIA POC, in coordination with the Project Manager, Service Delivery Manager, and relevant technical leads within the NIRIS project.

The Contractor shall primarily deliver the services remotely, unless a specific deliverable explicitly requires on-site execution at an NCIA-designated location.

The development and delivery of the deliverables shall follow an Agile approach, with activities planned, tracked and reviewed through agreed Sprint planning, execution, and review mechanisms.

The Contractor shall: participate in regular coordination activities, including sprint planning, daily stand-ups (as required), sprint reviews, and other project meetings; maintain up-to-date progress tracking through the agreed tools (e.g. Jira or equivalent); communicate proactively any risks, issues, or deviations impacting the delivery of the agreed deliverables.

For each deliverable to be considered complete and eligible for acceptance and payment, the Contractor shall submit a Deliverable Completion Report to the NCIA POC. The Deliverable Completion Report shall include, as a minimum: summary of the work performed; description of the delivered functionality or outcome; evidence of completion (e.g. code commits, test results, deployment artefacts, documentation); traceability to the agreed requirements and acceptance criteria.

The Deliverable Completion Report shall be subject to review and validation by the NCIA POC. The NCIA POC shall provide formal feedback, including: acceptance or rejection of the deliverable; evaluation against the defined acceptance criteria and applicable KPIs; identification of any required corrections or follow-up actions.

Only deliverables formally accepted by the NCIA POC shall be considered complete and eligible for payment in accordance with the defined payment milestones.

8. SECURITY

Performance of the services described in this SOW requires a valid NATO SECRET security clearance prior to the start of the engagement.

It is the responsibility of the contracting company to obtain and maintain the security accreditation of all individuals working on this arrangement.

9. CONSTRAINTS

All the documentation provided under this statement of work shall be based on NCIA templates or the format agreed with the NCIA POC.

All scripts, documentation and required code shall be stored under NATO Software Factory platforms and tools.

10. PRACTICAL ARRANGEMENTS

This is a deliverables-based contract.

The Contractor shall be provided a user account for access to the NATO Software Factory (Azure DevOps).

This SOW requires scheduled travel on site in NCIA The Hague, twice per year or per request in any European sites. The travel, lodging and associated expenses for travel are included in the total price of the bid, such that NCIA shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non-NATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment.

Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not-to-exceed value to cover and reimburse actual expenses upon submission of all receipts and invoices in line with NCIA processes.

The services depicted in this SOW are expected to be carried by either one contractor personnel or a team of contractors for the duration of the agreement. It is up to the bidder to propose the size of the team that delivers the services and produces the deliverables within the timelines allocated.

11. QUALIFICATIONS

[See Requirements]

ANNEX B: KPI-TO-PAYMENT MAPPING MODEL

This Annex establishes the mechanism by which the achievement of defined Key Performance Indicators (KPIs) shall be mapped to the payment due for each deliverable under this Statement of Work. It describes how KPI results will be evaluated and applied for the purpose of determining the final payable amount.

Overall Payment Model

For each deliverable, 70% Fixed Payment shall be released upon formal acceptance, subject to the deliverable meeting the applicable acceptance criteria. 30% Variable Payment shall be contingent upon KPI performance.

Each KPI applicable to a deliverable shall be assigned an equal weighting within the 30% variable payment component (KPI Weight). The proportion of each KPI Weight payable shall be determined in accordance with the KPI scoring bands below.

Meets or exceeds target (100%): 100% of KPI weight payable

Minor deviation (90–99%): 90% of KPI weight payable

Moderate deviation (80–89%): 75% of KPI weight payable

Significant deviation (70–79%): 50% of KPI weight payable

No compliance (< 70%): 0% of KPI weight payable

Total Payment = Fixed Component + Variable Component

Where: Fixed Component = 70% of deliverable value; Variable Component = Sum of (KPI Weight × Percentage of KPI weight payable).

8. SECURITY

• Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement.

11. QUALIFICATIONS

Each contractor personnel must meet the following requirements:

• At least 5 years of professional experience in software testing and quality assurance, with a focus on complex software systems, networked applications, or distributed environments.
• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner.
• Demonstrated experience in working within Agile/Scrum environments, including participation in sprint planning, test planning, sprint execution, defect triage, sprint reviews, and release preparation activities.
• At least 3 years of professional experience in designing, writing, executing, and maintaining manual test cases, including functional, regression, integration, interface, and release-related test scenarios.
• At least 3 years of experience in defect identification, defect reporting, retesting, regression testing, and defect verification using issue tracking and test management tools.
• At least 2 years of experience testing RESTful services, APIs, messaging systems, or data exchange interfaces, including verification of request/response behaviour, data processing, data filtering, and error handling.
• At least 2 years of experience testing Web GUI, REST API, and command-line interfaces, preferably for networking products or interface-heavy software systems.
• At least 2 years of experience working with interoperability testing, including testing of data exchange, message handling, configuration, integration with external systems, or multi-system test environments.
• At least 2 years of professional experience working with test automation frameworks, such as Robot Framework, Gauge, Cucumber, Selenium, Playwright, Cypress, or similar.
• At least 1 year of professional experience with scripting or programming languages used to support test automation, test execution, troubleshooting, or environment configuration, such as Java, Python, Linux Bash, Ansible, or similar.
• At least 1 year of professional experience working with containerized or virtualized test environments, including Docker, or equivalent technologies.
• Demonstrated experience using development, testing, and configuration management tools such as Jira, Zephyr, GitLab, CI/CD pipelines, artifact repositories, or equivalent tools.
• Demonstrable experience in preparing and maintaining test documentation, including test plans, test cases, test execution reports, defect reports, verification evidence, regression reports, and release readiness inputs.
• Experience in defining test scenarios, acceptance criteria, validation approaches, or verification evidence for software deliverables.
• Demonstrable ability to troubleshoot and support issue analysis on Windows Server and Linux-based operating systems, including basic knowledge of IP addressing, routing, DNS, HTTP/HTTPS, Active Directory, certificate management, and service configuration.
• Demonstrable knowledge or experience in interoperability and data exchange standards, particularly within defence. Knowledge of Tactical Data Links, including Link 16, Link 22, OTH-Gold, JREAP, VMF, DIS, AIS, CESMO, or similar standards, is highly desirable.
• Experience working with distributed systems and multi-component architectures, including integration and testing across multiple data sources, services, interfaces, or external systems.
• Familiarity with secure testing practices, controlled test environments, information handling requirements, and working within regulated or accredited environments.
• Possession of relevant technical or testing certifications, including ISTQB, TMap, Microsoft, Red Hat, CompTIA, Cisco, or equivalent certifications, is desirable.
• The Contractor personnel must be a national of a NATO member nation.

About the role:

The OfferUp Business team owns the platforms that power every business vertical on our marketplace; Storefronts, Auto Dealers, Services, Rentals, and Jobs. Our customers aren’t casually browsing; they’re running businesses on top of what we build, so every feature we ship has a direct, measurable impact on their livelihood and on OfferUp’s revenue. We operate the full stack end-to-end: including microservices that handle some of the highest RPS and TPS in the company, and integrations with partners like Stripe and Shopify. We move fast, instrument everything, and treat experimentation as a first-class part of the workflow. We’ve barely scratched the surface of what these verticals can become, and the roadmap is wide open for someone who wants to shape it.

At many organizations, your role begins and ends with the code. On our team, we’re different. You own a feature from concept to fruition. Your responsibilities will include everything from writing well architected and thoroughly tested code, to rolling out the feature by analyzing metrics. You also get to take ownership beyond your technical area by working with cross-functional team members.

As a Staff Software Engineer on the Business team, you’ll be both a hands-on builder and a technical leader. You’ll set the technical direction for the team, ship high-impact features with strong operational rigor, raise the bar on engineering quality across the org, and find creative ways to unlock new business surfaces.

Here’s more of what you will get to do:

• Define the multi-quarter technical roadmap for the Business team and align it with company priorities
• Design and operate high-throughput microservices where reliability, latency, and observability are non-negotiable
• Work collaboratively with cross-functional teams to design and implement new features across all five business verticals
• Communicate complex technical designs to both technical and non technical stakeholders
• Collaborate with engineering teams across OfferUp to surface common pain points, develop solutions, and evangelize best practices
• Drive experimentation strategy, design A/B tests, interpret results, and use data to decide what ships
• Make pragmatic calls on what to refactor, replace, or leave alone, and bring the team along on the reasoning
• Support, mentor, and grow other engineers on the team
• Partner deeply with Product, Design, and Business stakeholders to drive features and assess timelines
• Participate in a reasonable on-call rotation with the rest of the team
• Help maintain code quality across our existing applications
• Create solutions and frameworks that make the rest of the team better and faster
• Champion the use of AI tooling across the team. From day-to-day coding assistants to agentic workflows for testing, code review, and operational tasks.  Help define the guidelines and best practices that scale these tools across OfferUp engineering
• Become an SME for the team’s areas of ownership

You’ll thrive in this role if you have:

• 8+ years of professional software engineering experience
• Experience building and operating data-driven applications at scale
• Experience performing data analysis and translating results into business recommendations
• Hands-on experience using AI coding tools (Claude Code, Cursor, Copilot, or similar) in a production engineering workflow, with a point of view on where they accelerate work and where they don’t
• Experience using good judgment to balance engineering improvements with business needs
• Experience developing both short- and long-term technical vision for a set of services or features
• Experience guiding and mentoring other engineers
• Strong Java skills (required) and fluency in any other modern language; deep grounding in OOP, microservices, and distributed-systems design
• Hands-on experience designing and building microservices and scalable distributed systems
• Strong knowledge of data structures and object-oriented design
• Hands-on experience with load balancing and handling large traffic volumes
• Experience with AWS or other cloud infrastructure
• A bias toward shipping, learning from production, and iterating quickly
• BS or MS in Computer Science, or equivalent practical experience

Helpful, but not required:

• Full-stack experience with React, TypeScript, and GraphQL
• Experience with payment integrations (Stripe or similar) and third-party platform integrations (Shopify, marketplaces)
• Experience with A/B testing platforms (Statsig, LaunchDarkly, Optimizely) and analytics warehouses (BigQuery, Snowflake)

Compensation Range: $210,000 - $240,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

At Neighbor, we’re building the largest hyperlocal marketplace the world has ever seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

About the Role

Neighbor is expanding fast, and the partners who list on our platform are the engine behind it. As an SMB Account Executive, you’ll own the full sales cycle across a portfolio of business owners and operators, running a dual motion between larger regional accounts and independent owner/operators who move quickly and want a partner who gets their business.

You’re joining a team with more opportunity than it can cover fast enough. The market is there, the product works, and the people who succeed here are the ones who show up ready to build real relationships and close.

Primary Responsibilities

• Manage the full sales cycle from prospecting and discovery through demo, negotiation, and close
• Work both inbound leads and outbound pipelines to build and maintain a healthy book of business
• Run discovery calls to qualify fit and understand each partner’s space and goals
• Deliver product demos tailored to each partner’s situation
• Keep Salesforce current with pipeline, activity, and deal stage updates daily
• Hand off closed partners cleanly to the onboarding team with full context

Qualifications

Required

• Bachelor’s degree
• 2+ years of sales experience in a measured, quota-carrying role
• Comfortable selling to both corporate buyers and direct owner/operators
• Experience with CRM tools (Salesforce preferred)
• Strong communicator, confident on the phone and clear in writing
• Hunter mentality; you’re energized by building real relationships and closing
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Preferred

• Experience in a vertical-focused or industry-specific sales motion
• Background in parking, real estate, logistics, or operationally complex industries
• Familiarity with outbound prospecting tools (Outreach, Apollo, ZoomInfo, etc.)
• Operationally curious; you like understanding how a business actually runs
• Coachable and hungry to grow within the vertical over time

Benefits

• Generous Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• Hybrid work model - WFH every Monday
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24⁄7

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.

Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2025, the Tires group sector generated sales of 13.8 billion euros. Continental’s tire division employs more than 56,000 people worldwide and has 19 production and 16 development sites.

Job Description

The Global Tire Logistics department at our site in Hanover-Stöcken is responsible for the tactical and strategic design of global tire logistics.

In this exciting environment, we offer a (mandatory) internship starting in August 2026 to support us with our various projects and day-to-day operations. A combination of voluntary and mandatory internship is possible. For the best possible learning experience, the internship should last between 4 to 6 months. A combination of voluntary and mandatory internships is possible. Partial remote work hours are also possible by arrangement. Following the internship, writing a thesis is an option but not guaranteed.

Tasks include:

• Contributing to global process optimization and automation projects in the areas of warehouse and supply chain
• Supporting international tender processes
• Implementing, updating, and analyzing supply chain reports
• Assisting in the implementation of logistics quality requirements and various quality initiatives within warehouse operations
• Collecting and analyzing data in collaboration with international teams
• Creating and presenting management-ready documents

Qualifications

• Students (m/f/diverse) in the fields of business administration, industrial engineering, economics or comparable study programs
• Ideally with a focus/specialization in logistics, supply chain and/or transport
• Basic practical experience in logistics
• Confident handling of MS Office-programs (esp. Excel, PowerPoint)
• Knowledge of PowerBI is preferred
• Fluent English language skills (written and spoken); good German language skills are a plus
• Analytical thinking and strong numerical skills
• Independent working style, high level of commitment, flexibility, and creativity
• Strong team, organizational, and communication skills

Please upload the following documents (mandatory):

• For a compulsory internship: the study regulations with the required duration clearly highlighted
• Current certificate of enrollment
• Current transcript of records

If required, additionally:

• Valid residence permit
• Work permit including supplementary sheet

Applications from persons with severe disabilities are welcome.

Additional Information

We offer the following benefits:

• A dynamic and international working environment
• Opportunity to gain comprehensive insights into a corporation’s global logistics network
• Flexible working hours to fit your study schedule (37,5 working hours per week)
• A hybrid work environment – remote or on-site depending on team organization and tasks
• Attractive remuneration
• Qualified support from our specialists
• Unlimited access to in-house training opportunities in logistics and supply chain management
• Very good connections to public transport and the motorway

If you are interested to learn more about this specific Continental location, you are welcome to visite our location page: Continental / Hannover Stöcken

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

Ready to drive with Continental? Take the first step and fill in the online application.

Who are we

We are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don’t just contribute, they grow.

By joining Agile Actors, you don’t just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, etc.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That’s why we’re proud to be officially certified as a Great Place to Work 2026, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Who will succeed in this role

As a Sales Development Representative (SDR) at Agile Actors, you’ll help grow our presence in the DACH market by opening doors with new clients and creating qualified opportunities for our commercial team. You’ll work at the intersection of technology and business, introducing organizations to Agile Actors’ high‑performing software and data teams and the way we support continuous improvement.

We believe in collaboration, learning, and meaningful work. You would enjoy in‑person teamwork and the flexibility of remote work, so you can perform at your best while keeping a healthy balance.

• Work closely with sales, marketing, and delivery teams to identify and prioritize target accounts in the DACH region.
• Research and prospect into new accounts, using calls, emails, and social channels to start conversations with decision‑makers.
• Qualify prospects by understanding their technology landscape, team challenges, and business goals.
• Book discovery meetings and ensure smooth handover to the sales team with clear context and expectations.
• Maintain clean, up‑to‑date records of activities, contacts, and pipeline in our CRM.
• Share feedback from the market to help refine our messaging, campaigns, and go‑to‑market strategy.
• Develop and iterate on outreach strategies to consistently improve your results.

What we are looking for:

• 2-4 years of BDR, SDR, customer-facing, or a similar role.
• You’re motivated to build a career in sales and enjoy working in a tech‑driven environment.
• You’re curious by nature and like to understand how products, teams, and organizations work.
• You communicate clearly and confidently, both in writing and in conversation.
• You’re comfortable hearing “no,” see it as data, and use it to get better.
• You speak German and English at a business level and communicate well
• You like working with others, sharing ideas, and learning from your teammates.

Compensation benefits

• Competitive compensation with performance based upside.

• Private Health Care Insurance to ensure your physical well-being.

• Ticket Restaurant Card.

• Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.

Developmental Benefits

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.

• Personal Development Plan tailored with your coach to align with your career aspirations.

• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.

• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.

• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.

• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.

• Diverse Customer Ecosystem that offers dynamic opportunities for career growth and development.

• Onboarding Buddy to support and guide you from day one.

Working model

• Flexible Working conditions.

• Work-Life Balance with a culture that promotes flexibility and sustainability.

By clicking “Apply” for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.

Who are we

We are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don’t just contribute, they grow.

By joining Agile Actors, you don’t just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, etc.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That’s why we’re proud to be officially certified as a Great Place to Work 2026, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Who will succeed in this role

As a Sales Development Representative (SDR) at Agile Actors, you’ll help grow our presence in the DACH market by opening doors with new clients and creating qualified opportunities for our commercial team. You’ll work at the intersection of technology and business, introducing organizations to Agile Actors’ high‑performing software and data teams and the way we support continuous improvement.

We believe in collaboration, learning, and meaningful work. You would enjoy in‑person teamwork and the flexibility of remote work, so you can perform at your best while keeping a healthy balance.

• Work closely with sales, marketing, and delivery teams to identify and prioritize target accounts in the DACH region.
• Research and prospect into new accounts, using calls, emails, and social channels to start conversations with decision‑makers.
• Qualify prospects by understanding their technology landscape, team challenges, and business goals.
• Book discovery meetings and ensure smooth handover to the sales team with clear context and expectations.
• Maintain clean, up‑to‑date records of activities, contacts, and pipeline in our CRM.
• Share feedback from the market to help refine our messaging, campaigns, and go‑to‑market strategy.
• Develop and iterate on outreach strategies to consistently improve your results.

What we are looking for:

• 2-4 years of BDR, SDR, customer-facing, or a similar role.

• You’re motivated to build a career in sales and enjoy working in a tech‑driven environment.

• You’re curious by nature and like to understand how products, teams, and organizations work.

• You communicate clearly and confidently, both in writing and in conversation.

• You’re comfortable hearing “no,” see it as data, and use it to get better.

• You speak German and English at a business level and communicate well

• You like working with others, sharing ideas, and learning from your teammates.

• Competitive compensation with performance‑based upside.

• Hybrid work in Vienna with a culture that values trust, ownership, and autonomy.

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.

• Personal Development Plan tailored with your coach to align with your career aspirations.

• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.

• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.

• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.

• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.

• Diverse Customer Ecosystem that offers dynamic opportunities for career growth and development.

• Onboarding Buddy to support and guide you from day one.

By clicking “Apply” for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.

How will you make an impact?

DevOps & Automation

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.
• Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
• Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.
• Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.
• Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.
• Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.

Cloud & Application Operations

• Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.
• Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.
• Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.
• Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.
• Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.
• Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.

Documentation, Communication & Governance

• Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.
• Produce metric reports and regular productivity/status updates for internal stakeholders and management.
• Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.
• Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.
• Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.
• Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Have you got what it takes?

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
• Demonstrated experience working as a contributor on a software engineering or platform team.

Technical Skills – Required

• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.
• Experience with distributed source control systems, preferably GitHub or BitBucket.
• Solid understanding of application server technologies including Tomcat and SSH-based remote management.
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.
• Experience with application debugging, performance analysis, and scalability assessment.
• Familiarity with standard application security compliance and best practices.
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.

Technical Skills – Deep Knowledge in at Least One of:

• Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.
• Layer 2⁄3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.
• Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.
• VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.

You will have an advantage if you also have:

• Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.
• Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.
• Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).
• Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.
• Experience with Artifactory or similar artifact repository management.
• NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.
• Knowledge of ETL processes and data pipeline management.
• Call centre or telecoms industry experience.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11151 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for a Recruitment Intern at ourAmsterdam HQ , 32-40 hours.

Start: 15th July 2026, 6 months.

What our Recruitment Interns do

• Support the TA team with the hiring process
• Sourcing on LinkedIn and other platforms for our open roles to build diverse, high quality talent pipelines
• Scheduling interviews and following up with hiring managers and candidates
• Collaborating with hiring managers and HR to ensure a seamless process from candidate to colleague
• Support and co-lead campus recruitment initiatives
• Conduct market research and talent mapping to identify key trends and emerging talent pools
• Assist with data tracking and reporting, analysing recruitment metrics like time to hire and source effectiveness
• Contribute in ongoing recruitment projects, refining how we attract and hire talent

You have

• A background in Psychology, Human Resources or Business Studies or similar studies, currently studying or recently graduated
• Excellent people and communication skills, you naturally connect and build rapport
• Highly organised, proactive and detail oriented
• Hands on mentality and eagerness to learn and grow
• Fluent in English, Dutch and/or German are a big plus!

What we offer

• Internship fee €500 per month (based on full-time)
• Flexible hybrid work environment
• Time off that counts 10 holidays per 6 months
• Travel support reimbursement if living more than 10 km from HQ
• Wellbeing support collaboration with ClassPass and unlimited mental health support via OpenUp
• Optical perks continuously update your eyewear collection
• Benefits at Work access to a discount platform for products and services.
• Healthy lunches & snacks daily nutritious lunch
• A culture to love participation in events planned by our CultureClub

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what are we looking

We are currently looking for someone who can support end‑to‑end HR operations, including maintaining employee records, coordinating with internal and external stakeholders, managing HR documentation, supporting payroll inputs, and contributing to HR projects and engagement activities.

In this role, you will be the backbone of our HR operations—managing personnel records, supporting payroll, handling compliance, and collaborating with internal and external stakeholders. You’ll play a key role in employee engagement initiatives and ensure smooth functioning of HR systems and processes.

What You’ll Do:

• Maintain and organize personnel records and internal databases
• Prepare HR letters, contract, and manage exit formalities
• Liaise with insurance and PF vendors to ensure compliance
• Support leave and attendance processes and respond to employee queries
• Assist payroll with accurate employee data
• Participate in HR projects and engagement activities

What We’re Looking For:

• MBA with 2+ years of HR Operations experience
• Hands-on experience with HRIS/HRMS and ERP systems like SAP or Oracle
• Strong knowledge of labor laws and compliance
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint)
• Ability to work independently and collaboratively across teams

Why Join Us?

• Be part of a collaborative and growth-oriented environment
• Opportunity to work on impactful HR projects and initiatives
• Exposure to global HR practices and compliance standards

Work Model: Hybrid (2 days from office)

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.