At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s theroleall about?

The Chief Architect owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.

This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.

How will you make an impact?

Architectural Vision & Strategy

• Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.

• Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.

• Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.

• Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.

• Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.

• Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.

Security, Compliance & Resilience

• Embed security, privacy, and regulatory compliance into the architecture by design — addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).

• Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.

• Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.

Governance & Standards

• Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar — proportionate enough to enable speed rather than obstruct it.

• Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.

Leadership & Influence

• Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.

• Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn’t reachable.

• Represent the company’s technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Have you got what it takes?

• 12+ years in software engineering with a sustained track record in senior architecture roles; significant experience as a principal or chief-level architect.

• Demonstrated ownership of architecture for enterprise-grade products delivered across multiple deployment models — on-premise _and_ cloud/SaaS — not solely cloud-native or solely on-premise.

• Deep, current expertise in distributed systems, multi-tenancy, data architecture, API/integration design, and at least one major public cloud (AWS, Azure, or GCP), alongside containerization and orchestration (e.g., Kubernetes).

• Strong command of security and resilience engineering for systems handling sensitive, high-stakes data.

• Experience operating in regulated environments, ideally financial services, with a working understanding of relevant compliance and audit obligations.

• Proven ability to lead technically without direct authority — influencing senior engineers, product leaders, and executives.

• Excellent written and verbal communication; able to move fluidly between board-level strategy and code-level detail.

You will have an advantage if you also have:

• Direct fintech, banking, payments, capital markets, or financial-crime/compliance domain experience.

• Experience evolving a legacy on-premise product portfolio toward cloud and SaaS without abandoning existing enterprise customers.

• Familiarity with multi-region data residency, sovereignty, and localization requirements.

• Experience with FinOps / cloud cost governance at scale.

• Background contributing to or representing the company in security certifications and frameworks (e.g., SOC 2, ISO 27001, PCI DSS) relevant to fintech.

• Bachelor’s or Master’s in Computer Science, Engineering, or equivalent practical experience.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10947

Reporting into: Vice President, Engineering

Role Type: People Manager

#LI-Hybrid

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s theroleall about?

The Chief Architect owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.

This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.

How will you make an impact?

Architectural Vision & Strategy

• Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.

• Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.

• Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.

• Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.

• Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.

• Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.

Security, Compliance & Resilience

• Embed security, privacy, and regulatory compliance into the architecture by design — addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).

• Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.

• Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.

Governance & Standards

• Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar — proportionate enough to enable speed rather than obstruct it.

• Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.

Leadership & Influence

• Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.

• Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn’t reachable.

• Represent the company’s technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Have you got what it takes?

• 12+ years in software engineering with a sustained track record in senior architecture roles; significant experience as a principal or chief-level architect.

• Demonstrated ownership of architecture for enterprise-grade products delivered across multiple deployment models — on-premise _and_ cloud/SaaS — not solely cloud-native or solely on-premise.

• Deep, current expertise in distributed systems, multi-tenancy, data architecture, API/integration design, and at least one major public cloud (AWS, Azure, or GCP), alongside containerization and orchestration (e.g., Kubernetes).

• Strong command of security and resilience engineering for systems handling sensitive, high-stakes data.

• Experience operating in regulated environments, ideally financial services, with a working understanding of relevant compliance and audit obligations.

• Proven ability to lead technically without direct authority — influencing senior engineers, product leaders, and executives.

• Excellent written and verbal communication; able to move fluidly between board-level strategy and code-level detail.

You will have an advantage if you also have:

• Direct fintech, banking, payments, capital markets, or financial-crime/compliance domain experience.

• Experience evolving a legacy on-premise product portfolio toward cloud and SaaS without abandoning existing enterprise customers.

• Familiarity with multi-region data residency, sovereignty, and localization requirements.

• Experience with FinOps / cloud cost governance at scale.

• Background contributing to or representing the company in security certifications and frameworks (e.g., SOC 2, ISO 27001, PCI DSS) relevant to fintech.

• Bachelor’s or Master’s in Computer Science, Engineering, or equivalent practical experience.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10947

Reporting into: Vice President, Engineering

Role Type: People Manager

#LI-Hybrid

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The Role:

We are looking for a senior executive in Germany, Munich, to lead our Global Core Platform and Infrastructure function. The VP of Core Platform & Infrastructure is a high-impact engineering executive responsible for the foundational technical layers that power the entire Celonis ecosystem. You will lead the engineering teams that build and operate the “Metadata Platform,” the “Platform Core Services” (PCS), and the “Platform Infrastructure” (PI). Your mission is to architect and provide a robust, secure, and scalable technical foundation that allows every Celonaut in the engineering organization to deliver enterprise-ready capabilities with maximum autonomy and minimum friction.

The work you’ll do:

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Strategic Technical Leadership & Architecture

• Platform Evolution: Drive the “Bedrock” infrastructure strategy and architecture across AWS, Azure, and GCP, overseeing the Kubernetes platform, Traffic routing (Cilium), and IaC automation (Celoplane/Argo CD).
• Foundational Excellence: Lead the PCS engineering organization to build and deliver standards-based Identity Management, Provisioning, and Licensing systems that enhance the overall resilience, security, and future-readiness of the Celonis platform backend.
• Data Infrastructure Stewardship: Manage the technical lifecycle and architecture of the Metadata Platform, engineering secure, high-availability data layers through services like PacMan, RabbitMQ (messaging), and Redis (caching).
• Internal Developer Experience (DevEx): Continuously evolve our internal tooling and foundational services, empowering internal engineering squads to autonomously deliver scalable capabilities via robust self-service APIs and automated pipelines.
• Global Market Expansion Infrastructure: Act as the primary technical driver for automated market expansion into new realms via the Orbit platform, ensuring a highly available, trusted foundation for enterprise scaling.

Engineering Strategy & Execution

• Platform Delivery Strategy: Lead the engineering lifecycle for internal tools and core services, driving a culture of technical excellence by defining strict SLAs, developer-centric documentation, and highly reliable self-service architectures for all Celonauts.
• Cross-Functional Technical Orchestration: Act as the primary technical interface with other Engineering leaders to prioritize foundational “Enterprise-Ready” backend features—such as advanced licensing models and complex identity governance—ensuring they are built and delivered as proactive enablers.
• Standardization & Modernization: Define and execute the technical roadmap for the deployment of secure, scalable, and standards-based identity and authentication architectures, deprecating and replacing legacy backend mechanisms across the platform.

The qualifications you need:

• Proven Executive Experience: 10+ years in software engineering leadership, specifically managing large-scale cloud-native platforms, infrastructure engineering, and shared service organizations.
• Technical Depth: Deep, hands-on architectural expertise in Kubernetes, multi-cloud environments (AWS, Azure, GCP), and modern identity standards (OIDC/SAML/OAuth).
• Infrastructure Specialist: Significant engineering experience with Infrastructure-as-Code (IaC), automated routing/connectivity (Cilium), and global realm automation at an enterprise scale.
• Platform Engineering Mindset: A strong focus on building robust Internal Developer Platforms (IDP), balancing the technical scaling needs of internal developer squads with strict enterprise architecture and security requirements.
• Data Services Proficiency: Solid technical understanding of managing and scaling distributed data services, including block/object storage, messaging layers (RabbitMQ), and caching (Redis).
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field required; Advanced degree, PhD, or similar preferred.

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time “Celonaut” is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated “Wellness Weeks” that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

About Us:

Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that’s when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

Please be aware of common job offer scams, impersonators and frauds. Learn more here.

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting — making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies and to the Achievers 50 Most Engaged Workplaces. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital.

About the Team

The Product Engineering organization is responsible for building, maintaining, and improving the end-user experiences that comprise our software platform. These experiences are full-stack solutions built atop a complex and robust data platform supporting key security workflows for both third-party risk management and security self-assessment use cases. The team also owns data engineering — actively modernizing our infrastructure to service both the current platform and the next generation of SecurityScorecard products.

About the Role

We are seeking an experienced and visionary Sr. Director of Product Engineering to lead several squads in our Product Engineering organization. This is a high-impact, high-visibility role at the center of SecurityScorecard’s most important strategic initiatives: maintaining and investing in the existing product suite that drives our business, migrating those products onto our next-generation Titan platform, and leading your organization through an AI-first engineering transformation.

The ideal candidate is a credible, hands-on engineering leader who thrives in a fast-moving environment, knows how to balance speed with quality, and is genuinely energized by the opportunity to help define how a modern engineering organization builds software in the age of agentic AI.

Responsibilities

• Leadership & Strategy: Lead, mentor, and inspire a team of engineering managers and software engineers across a globally distributed organization (40–50 engineers spanning multiple time zones from EMEA to US West Coast). Develop and execute the strategic vision for Product Engineering in alignment with company goals — balancing investment in existing products, platform migration, and new product development.
• Product Ownership: Own the health and performance of SecurityScorecard’s existing product suite, ensuring customers are well-served while the organization simultaneously builds for the future.
• Platform Migration: Drive the migration of existing products onto the Titan platform, managing the complexity and risk of large-scale V1-to-V2 transitions while maintaining operational stability and customer satisfaction.
• New Product Development: Partner with Product and Design to build new features and products on the Titan platform, balancing sustain and build priorities across engineering squads.
• Data Engineering: Oversee data engineering, including modernization of our Scala/Spark-based infrastructure to support both current and next-generation platform needs.
• AI Transformation: Champion SecurityScorecard’s journey toward agentic, AI-assisted engineering. Guide the organization through practical AI adoption — balancing bold ambition with the discipline needed to maintain quality and operational predictability. Bring personal, hands-on experience to this leadership role.
• Technical Excellence: Drive adoption of engineering best practices, architecture standards, and a culture of continuous improvement. Define and track meaningful engineering metrics and KPIs.
• Collaboration: Work closely with Product Management, Design, and other stakeholders to define requirements and roadmaps. Foster seamless communication across a globally distributed team.
• Talent Management: Recruit, develop, and retain top engineering talent. Provide coaching, feedback, and career development support across a manager-of-managers organization.
• Budget Management: Manage the product engineering budget, including resource allocation and project expenses. Ensure financial accountability and optimize resource utilization.
• Customer Engagement: Partner with Sales, Customer Success, and Product to engage directly with customers — gathering feedback, understanding pain points, and translating customer insights into engineering priorities that drive retention and satisfaction.

Qualifications

• Education: Bachelor’s or Master’s degree (or equivalent experience) in Computer Science, Engineering, or a related field.
• Experience: At least 10–12 years of experience in software engineering, with a minimum of 5 years in a senior leadership role managing other managers across large, distributed teams.
• B2B SaaS: Proven experience in a B2B SaaS environment is required.
• Startup Experience: Experience at a startup or high-growth technology company in a leadership capacity is required. This does not need to be the most recent role, but the candidate must have lived the startup environment — ideally while managing a team.
• Team Scale: Proven experience managing engineering organizations of 25+ people in a manager-of-managers capacity (minimum 3 direct-report managers / squads).
• Platform Migration: Demonstrated experience leading or owning large-scale platform or product migrations (V1-to-V2, legacy-to-modern transitions).
• AI & Agentic Development: Hands-on experience with AI-assisted and agentic development practices. Production experience is preferred, but side projects and personal experimentation are welcomed. The candidate must have a personal, lived understanding of the technology they’ll be guiding others to adopt.
• Technical Skills: Credible engineering background with experience in modern software development practices (Agile, DevOps, CI/CD) and familiarity with distributed systems and large-scale data architectures. Ability to earn the respect of senior engineers through technical depth.
• Communication: Excellent verbal and written communication skills in English, with the ability to clearly articulate complex technical concepts to diverse audiences including executive leadership.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering practical, high-quality solutions at pace.

Nice-to-Haves

• Security Knowledge: Familiarity with cybersecurity principles and practices is a strong plus.
• Tech Stack: Familiarity with TypeScript, Node.js, or React (product engineering stack) and/or Scala and Spark (data engineering stack) is a plus but not required.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $260,000 - $320,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast’s Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms.

A day in the life (Responsibilities)

• Develop and drive an architectural vision to support the ambitious goals for agents and agent development
• Be an active participant and an authoritative technical voice in FinTech product strategy discussions
• Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production
• Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole
• Evolve an ever more efficient way of working through agents and spread it across Toast
• Work directly with the product manager for the Team Agent space, collaborating to drive vision
• Be hands on and actively participate in development on the Team Agent
• Mentor and develop technical leadership across Team, and Fintech

What you’ll need to thrive (Requirements)

• 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems
• 10+ years experience building and operating SaaS products, ideally AWS hosted
• 1+ years experience using the latest in coding agents
• A strong desire to lean all in on agentic development practices
• Passion for building autonomous agents
• Demonstrated ability to drive technical architecture for a company or highly scalable line of products
• A desire to work not only with technologists but also product owners and business leaders
• Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load
• Ability and desire to communicate and influence at the executive level

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with enterprise integration using Apache Camel
• Experience architecting event-driven distributed systems using Apache Pulsar
• Experience defining test, build and deploy strategies
• Solid understanding of workforce management
• Solid understanding of restaurant operations

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast’s Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms.

A day in the life (Responsibilities)

• Develop and drive an architectural vision to support the ambitious goals for agents and agent development
• Be an active participant and an authoritative technical voice in FinTech product strategy discussions
• Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production
• Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole
• Evolve an ever more efficient way of working through agents and spread it across Toast
• Work directly with the product manager for the Team Agent space, collaborating to drive vision
• Be hands on and actively participate in development on the Team Agent
• Mentor and develop technical leadership across Team, and Fintech

What you’ll need to thrive (Requirements)

• 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems
• 10+ years experience building and operating SaaS products, ideally AWS hosted
• 1+ years experience using the latest in coding agents
• A strong desire to lean all in on agentic development practices
• Passion for building autonomous agents
• Demonstrated ability to drive technical architecture for a company or highly scalable line of products
• A desire to work not only with technologists but also product owners and business leaders
• Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load
• Ability and desire to communicate and influence at the executive level

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with enterprise integration using Apache Camel
• Experience architecting event-driven distributed systems using Apache Pulsar
• Experience defining test, build and deploy strategies
• Solid understanding of workforce management
• Solid understanding of restaurant operations

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.